Usability in Virtual Learning Environments: case Study on Google Classroom

• Autor(a) principal: Freitas, Agatha Brenda da Costa
• Data de Publicação: 2022
• Outros Autores: Farias, Taiane Melo, Pacheco, Karla Mazarelo Maciel
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: [re]Design (São Luís)
• Texto Completo: https://periodicos.ifma.edu.br/index.php/redesign/article/view/1122
• topic: Usabilidade; Experiência do usuário; Educação a distância; Ambiente virtual de aprendizagem; Usabilidad; Experiencia del usuario; Educación a distancia; Entorno virtual de aprendizaje; Usability; User experience; Remote education; Virtual learning environment

Due to the Covid-19 pandemic, educational institutions had to adapt their teaching methods to a remote education model, using virtual learning environments. In this context, both teachers and students faced difficulties in adapting to the new tools, mainly those who had no previous experience with remote education. Thus, this study aims to demonstrate the importance of user experience for new users by identifying functionalities and usability flaws in the Google Classroom interface. Thereunto, a basic exploratory and document research of qualitative nature was carried out, through an on-line consultation with the target audience, a visual analysis on the interface and a heuristic evaluation. The presented results bring together some usability aspects that are subject to changes, such as the absence of error prevention mechanisms and low intuitiveness for new users. Hence, possible improvements were suggested in favor of new users' experience, in this case, the incoming teachers and students.