Resistance in processes of change in information technology: a Fuzzy AHP approach

Detalhes bibliográficos
Autor(a) principal: da Silva Júnior, Wanderley
Data de Publicação: 2021
Outros Autores: Silva Martins, Fellipe, Henriques Librantz, André Felipe
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Holos
Texto Completo: http://www2.ifrn.edu.br/ojs/index.php/HOLOS/article/view/10355
Resumo: Current literature on information technology points to a scenario where resistance to change must be considered in all IT implementation processes. However, there is no consistency in the extant literature about the interplay among the several triggers to resistance to change in IT. This paper aims at surveying the literature and investigating their roles in IT change management. Fuzzy AHP (Analytical Hierarchical Process) is used to provide greater flexibility in understanding the answers. The results point to two main sets of behaviours (intrinsic and extrinsic), which find support from other management fields. This paper contributes to the literature by showing that contrary to what was formerly believed, resistance to change in IT is not as much linked to technical aspects but to personal and team-level causes.
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spelling Resistance in processes of change in information technology: a Fuzzy AHP approachResistanceChangeInformation TechnologyFuzzyAHPCurrent literature on information technology points to a scenario where resistance to change must be considered in all IT implementation processes. However, there is no consistency in the extant literature about the interplay among the several triggers to resistance to change in IT. This paper aims at surveying the literature and investigating their roles in IT change management. Fuzzy AHP (Analytical Hierarchical Process) is used to provide greater flexibility in understanding the answers. The results point to two main sets of behaviours (intrinsic and extrinsic), which find support from other management fields. This paper contributes to the literature by showing that contrary to what was formerly believed, resistance to change in IT is not as much linked to technical aspects but to personal and team-level causes.Instituto Federal de Educação, Ciência e Tecnologia do Rio Grande do Norte2021-08-06info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttp://www2.ifrn.edu.br/ojs/index.php/HOLOS/article/view/1035510.15628/holos.2021.10355HOLOS; v. 3 (2021); 1-171807-1600reponame:Holosinstname:Instituto Federal do Rio Grande do Norte (IFRN)instacron:IFRNenghttp://www2.ifrn.edu.br/ojs/index.php/HOLOS/article/view/10355/pdfCopyright (c) 2021 HOLOSinfo:eu-repo/semantics/openAccessda Silva Júnior, WanderleySilva Martins, FellipeHenriques Librantz, André Felipe2022-04-29T11:01:28Zoai:holos.ifrn.edu.br:article/10355Revistahttp://www2.ifrn.edu.br/ojs/index.php/HOLOSPUBhttp://www2.ifrn.edu.br/ojs/index.php/HOLOS/oaiholos@ifrn.edu.br||jyp.leite@ifrn.edu.br||propi@ifrn.edu.br1807-16001518-1634opendoar:2022-04-29T11:01:28Holos - Instituto Federal do Rio Grande do Norte (IFRN)false
dc.title.none.fl_str_mv Resistance in processes of change in information technology: a Fuzzy AHP approach
title Resistance in processes of change in information technology: a Fuzzy AHP approach
spellingShingle Resistance in processes of change in information technology: a Fuzzy AHP approach
da Silva Júnior, Wanderley
Resistance
Change
Information Technology
Fuzzy
AHP
title_short Resistance in processes of change in information technology: a Fuzzy AHP approach
title_full Resistance in processes of change in information technology: a Fuzzy AHP approach
title_fullStr Resistance in processes of change in information technology: a Fuzzy AHP approach
title_full_unstemmed Resistance in processes of change in information technology: a Fuzzy AHP approach
title_sort Resistance in processes of change in information technology: a Fuzzy AHP approach
author da Silva Júnior, Wanderley
author_facet da Silva Júnior, Wanderley
Silva Martins, Fellipe
Henriques Librantz, André Felipe
author_role author
author2 Silva Martins, Fellipe
Henriques Librantz, André Felipe
author2_role author
author
dc.contributor.author.fl_str_mv da Silva Júnior, Wanderley
Silva Martins, Fellipe
Henriques Librantz, André Felipe
dc.subject.por.fl_str_mv Resistance
Change
Information Technology
Fuzzy
AHP
topic Resistance
Change
Information Technology
Fuzzy
AHP
description Current literature on information technology points to a scenario where resistance to change must be considered in all IT implementation processes. However, there is no consistency in the extant literature about the interplay among the several triggers to resistance to change in IT. This paper aims at surveying the literature and investigating their roles in IT change management. Fuzzy AHP (Analytical Hierarchical Process) is used to provide greater flexibility in understanding the answers. The results point to two main sets of behaviours (intrinsic and extrinsic), which find support from other management fields. This paper contributes to the literature by showing that contrary to what was formerly believed, resistance to change in IT is not as much linked to technical aspects but to personal and team-level causes.
publishDate 2021
dc.date.none.fl_str_mv 2021-08-06
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://www2.ifrn.edu.br/ojs/index.php/HOLOS/article/view/10355
10.15628/holos.2021.10355
url http://www2.ifrn.edu.br/ojs/index.php/HOLOS/article/view/10355
identifier_str_mv 10.15628/holos.2021.10355
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv http://www2.ifrn.edu.br/ojs/index.php/HOLOS/article/view/10355/pdf
dc.rights.driver.fl_str_mv Copyright (c) 2021 HOLOS
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2021 HOLOS
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Instituto Federal de Educação, Ciência e Tecnologia do Rio Grande do Norte
publisher.none.fl_str_mv Instituto Federal de Educação, Ciência e Tecnologia do Rio Grande do Norte
dc.source.none.fl_str_mv HOLOS; v. 3 (2021); 1-17
1807-1600
reponame:Holos
instname:Instituto Federal do Rio Grande do Norte (IFRN)
instacron:IFRN
instname_str Instituto Federal do Rio Grande do Norte (IFRN)
instacron_str IFRN
institution IFRN
reponame_str Holos
collection Holos
repository.name.fl_str_mv Holos - Instituto Federal do Rio Grande do Norte (IFRN)
repository.mail.fl_str_mv holos@ifrn.edu.br||jyp.leite@ifrn.edu.br||propi@ifrn.edu.br
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