Reasons for technology-based companies contemplated by the first company program to seek ISO 9001:2008 certification

• Autor(a) principal: Salgado, Eduardo Gomes
• Data de Publicação: 2016
• Outros Autores: Sanches da Silva, Carlos Eduardo, Pereira Mello, Carlos Henrique
• Tipo de documento: Artigo
• Idioma: eng
• Título da fonte: Independent Journal of Management & Production
• DOI: 10.14807/ijmp.v7i1.387
• Texto Completo: http://www.ijmp.jor.br/index.php/ijmp/article/view/387
• topic: ISO 9001; Certification; Project; PRIME

The search for implementation of Quality Management Systems aims to continuously improve their results. Thus, for the services and/or products offered to convey trust and credibility, they must be designed within appropriate norms and standards. In this sense, this study seeks to assess the reasons that induce incubated technology-based companies to seek adequacy of their quality management system to the NBR ISO 9001:2008 standard. Through an exploratory survey in twenty-six incubated technology-based companies, a twelve-question questionnaire proposed by Bhuiyan and Alam (2005) was applied. After analyzing the data, it is concluded that the reasons for adequacy of QMS to the NBR ISO 9001:2008 standard are: competitive advantage over competitors; consultant´s approach for implementation; improvement in product quality; and government funding for ISO 9001 certification.  It is found that the consultant´s approach stands out as a strong reason for seeking the adequacy of QMS to the NBR ISO 9001 standard.