Strategies for the ISO 9001 certification life cycle (StrategISO)

Detalhes bibliográficos
Autor(a) principal: Cândido, Carlos JF
Data de Publicação: 2023
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10400.1/20022
Resumo: Purpose. Certified and non-certified organisations must make strategic decisions regarding ISO 9001 adoption, maintenance, renewal, and abandonment. However, the ISO 9001 literature lacks a typology of the strategic options available to these organisations. The purpose of this conceptual study is to develop a framework of the alternative strategies for the stages of the ISO 9001 life cycle (implementation/certification, certification maintenance, and recertification/decertification stages). Methodology. The research method is based on literature review, selection of relevant variables, and synthesis of coherent alternative strategies. Findings. Results include the main variables of relevance for the definition of the ISO 9001 strategies (e.g., life cycle stage, organisational motivations, barriers, benefits, internalisation degree, and quality of the certification body), the main situations in which organisations can find themselves (in terms of ISO 9001 certification, maintenance and decertification), the strategic options for each situation (e.g.: certify, maintain certification, try harder, change certification body, intensify learning and experimentation with ISO 9001), and the implications and consequences of such options. Research results are integrated into a strategy framework, composed of three strategy matrices, one for each stage of the life cycle. The matrices present the strategic situations, available strategic alternatives, and benefits of the strategies. Originality. This study combines the results of previous research to develop an original strategy framework, which constitutes the main research contribution. As far as the author is aware, there is no such strategy framework in the literature. The framework has relevant implications for theory and practice and helps to identify future research directions.
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spelling Strategies for the ISO 9001 certification life cycle (StrategISO)ISO 9001StrategyLife cyclecertificationmaintenancedecertificationwithdrawalPurpose. Certified and non-certified organisations must make strategic decisions regarding ISO 9001 adoption, maintenance, renewal, and abandonment. However, the ISO 9001 literature lacks a typology of the strategic options available to these organisations. The purpose of this conceptual study is to develop a framework of the alternative strategies for the stages of the ISO 9001 life cycle (implementation/certification, certification maintenance, and recertification/decertification stages). Methodology. The research method is based on literature review, selection of relevant variables, and synthesis of coherent alternative strategies. Findings. Results include the main variables of relevance for the definition of the ISO 9001 strategies (e.g., life cycle stage, organisational motivations, barriers, benefits, internalisation degree, and quality of the certification body), the main situations in which organisations can find themselves (in terms of ISO 9001 certification, maintenance and decertification), the strategic options for each situation (e.g.: certify, maintain certification, try harder, change certification body, intensify learning and experimentation with ISO 9001), and the implications and consequences of such options. Research results are integrated into a strategy framework, composed of three strategy matrices, one for each stage of the life cycle. The matrices present the strategic situations, available strategic alternatives, and benefits of the strategies. Originality. This study combines the results of previous research to develop an original strategy framework, which constitutes the main research contribution. As far as the author is aware, there is no such strategy framework in the literature. The framework has relevant implications for theory and practice and helps to identify future research directions.EmeraldSapientiaCândido, Carlos JF2023-10-02T13:06:59Z20232023-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.1/20022engCândido, C.J.F. (2023). Strategies for the ISO 9001 certification life cycle (StrategISO). International Journal of Productivity and Performance Management. Advance online publication. https://doi.org/10.1108/IJPPM-05-2023-0224.1741-040110.1108/IJPPM-05-2023-0224info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-10-04T02:00:27Zoai:sapientia.ualg.pt:10400.1/20022Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T20:33:16.298502Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Strategies for the ISO 9001 certification life cycle (StrategISO)
title Strategies for the ISO 9001 certification life cycle (StrategISO)
spellingShingle Strategies for the ISO 9001 certification life cycle (StrategISO)
Cândido, Carlos JF
ISO 9001
Strategy
Life cycle
certification
maintenance
decertification
withdrawal
title_short Strategies for the ISO 9001 certification life cycle (StrategISO)
title_full Strategies for the ISO 9001 certification life cycle (StrategISO)
title_fullStr Strategies for the ISO 9001 certification life cycle (StrategISO)
title_full_unstemmed Strategies for the ISO 9001 certification life cycle (StrategISO)
title_sort Strategies for the ISO 9001 certification life cycle (StrategISO)
author Cândido, Carlos JF
author_facet Cândido, Carlos JF
author_role author
dc.contributor.none.fl_str_mv Sapientia
dc.contributor.author.fl_str_mv Cândido, Carlos JF
dc.subject.por.fl_str_mv ISO 9001
Strategy
Life cycle
certification
maintenance
decertification
withdrawal
topic ISO 9001
Strategy
Life cycle
certification
maintenance
decertification
withdrawal
description Purpose. Certified and non-certified organisations must make strategic decisions regarding ISO 9001 adoption, maintenance, renewal, and abandonment. However, the ISO 9001 literature lacks a typology of the strategic options available to these organisations. The purpose of this conceptual study is to develop a framework of the alternative strategies for the stages of the ISO 9001 life cycle (implementation/certification, certification maintenance, and recertification/decertification stages). Methodology. The research method is based on literature review, selection of relevant variables, and synthesis of coherent alternative strategies. Findings. Results include the main variables of relevance for the definition of the ISO 9001 strategies (e.g., life cycle stage, organisational motivations, barriers, benefits, internalisation degree, and quality of the certification body), the main situations in which organisations can find themselves (in terms of ISO 9001 certification, maintenance and decertification), the strategic options for each situation (e.g.: certify, maintain certification, try harder, change certification body, intensify learning and experimentation with ISO 9001), and the implications and consequences of such options. Research results are integrated into a strategy framework, composed of three strategy matrices, one for each stage of the life cycle. The matrices present the strategic situations, available strategic alternatives, and benefits of the strategies. Originality. This study combines the results of previous research to develop an original strategy framework, which constitutes the main research contribution. As far as the author is aware, there is no such strategy framework in the literature. The framework has relevant implications for theory and practice and helps to identify future research directions.
publishDate 2023
dc.date.none.fl_str_mv 2023-10-02T13:06:59Z
2023
2023-01-01T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10400.1/20022
url http://hdl.handle.net/10400.1/20022
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Cândido, C.J.F. (2023). Strategies for the ISO 9001 certification life cycle (StrategISO). International Journal of Productivity and Performance Management. Advance online publication. https://doi.org/10.1108/IJPPM-05-2023-0224.
1741-0401
10.1108/IJPPM-05-2023-0224
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
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dc.publisher.none.fl_str_mv Emerald
publisher.none.fl_str_mv Emerald
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