Strategies for the ISO 9001 certification life cycle (StrategISO)
Autor(a) principal: | |
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Data de Publicação: | 2023 |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10400.1/20022 |
Resumo: | Purpose. Certified and non-certified organisations must make strategic decisions regarding ISO 9001 adoption, maintenance, renewal, and abandonment. However, the ISO 9001 literature lacks a typology of the strategic options available to these organisations. The purpose of this conceptual study is to develop a framework of the alternative strategies for the stages of the ISO 9001 life cycle (implementation/certification, certification maintenance, and recertification/decertification stages). Methodology. The research method is based on literature review, selection of relevant variables, and synthesis of coherent alternative strategies. Findings. Results include the main variables of relevance for the definition of the ISO 9001 strategies (e.g., life cycle stage, organisational motivations, barriers, benefits, internalisation degree, and quality of the certification body), the main situations in which organisations can find themselves (in terms of ISO 9001 certification, maintenance and decertification), the strategic options for each situation (e.g.: certify, maintain certification, try harder, change certification body, intensify learning and experimentation with ISO 9001), and the implications and consequences of such options. Research results are integrated into a strategy framework, composed of three strategy matrices, one for each stage of the life cycle. The matrices present the strategic situations, available strategic alternatives, and benefits of the strategies. Originality. This study combines the results of previous research to develop an original strategy framework, which constitutes the main research contribution. As far as the author is aware, there is no such strategy framework in the literature. The framework has relevant implications for theory and practice and helps to identify future research directions. |
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Strategies for the ISO 9001 certification life cycle (StrategISO)ISO 9001StrategyLife cyclecertificationmaintenancedecertificationwithdrawalPurpose. Certified and non-certified organisations must make strategic decisions regarding ISO 9001 adoption, maintenance, renewal, and abandonment. However, the ISO 9001 literature lacks a typology of the strategic options available to these organisations. The purpose of this conceptual study is to develop a framework of the alternative strategies for the stages of the ISO 9001 life cycle (implementation/certification, certification maintenance, and recertification/decertification stages). Methodology. The research method is based on literature review, selection of relevant variables, and synthesis of coherent alternative strategies. Findings. Results include the main variables of relevance for the definition of the ISO 9001 strategies (e.g., life cycle stage, organisational motivations, barriers, benefits, internalisation degree, and quality of the certification body), the main situations in which organisations can find themselves (in terms of ISO 9001 certification, maintenance and decertification), the strategic options for each situation (e.g.: certify, maintain certification, try harder, change certification body, intensify learning and experimentation with ISO 9001), and the implications and consequences of such options. Research results are integrated into a strategy framework, composed of three strategy matrices, one for each stage of the life cycle. The matrices present the strategic situations, available strategic alternatives, and benefits of the strategies. Originality. This study combines the results of previous research to develop an original strategy framework, which constitutes the main research contribution. As far as the author is aware, there is no such strategy framework in the literature. The framework has relevant implications for theory and practice and helps to identify future research directions.EmeraldSapientiaCândido, Carlos JF2023-10-02T13:06:59Z20232023-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.1/20022engCândido, C.J.F. (2023). Strategies for the ISO 9001 certification life cycle (StrategISO). International Journal of Productivity and Performance Management. Advance online publication. https://doi.org/10.1108/IJPPM-05-2023-0224.1741-040110.1108/IJPPM-05-2023-0224info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-10-04T02:00:27Zoai:sapientia.ualg.pt:10400.1/20022Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T20:33:16.298502Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Strategies for the ISO 9001 certification life cycle (StrategISO) |
title |
Strategies for the ISO 9001 certification life cycle (StrategISO) |
spellingShingle |
Strategies for the ISO 9001 certification life cycle (StrategISO) Cândido, Carlos JF ISO 9001 Strategy Life cycle certification maintenance decertification withdrawal |
title_short |
Strategies for the ISO 9001 certification life cycle (StrategISO) |
title_full |
Strategies for the ISO 9001 certification life cycle (StrategISO) |
title_fullStr |
Strategies for the ISO 9001 certification life cycle (StrategISO) |
title_full_unstemmed |
Strategies for the ISO 9001 certification life cycle (StrategISO) |
title_sort |
Strategies for the ISO 9001 certification life cycle (StrategISO) |
author |
Cândido, Carlos JF |
author_facet |
Cândido, Carlos JF |
author_role |
author |
dc.contributor.none.fl_str_mv |
Sapientia |
dc.contributor.author.fl_str_mv |
Cândido, Carlos JF |
dc.subject.por.fl_str_mv |
ISO 9001 Strategy Life cycle certification maintenance decertification withdrawal |
topic |
ISO 9001 Strategy Life cycle certification maintenance decertification withdrawal |
description |
Purpose. Certified and non-certified organisations must make strategic decisions regarding ISO 9001 adoption, maintenance, renewal, and abandonment. However, the ISO 9001 literature lacks a typology of the strategic options available to these organisations. The purpose of this conceptual study is to develop a framework of the alternative strategies for the stages of the ISO 9001 life cycle (implementation/certification, certification maintenance, and recertification/decertification stages). Methodology. The research method is based on literature review, selection of relevant variables, and synthesis of coherent alternative strategies. Findings. Results include the main variables of relevance for the definition of the ISO 9001 strategies (e.g., life cycle stage, organisational motivations, barriers, benefits, internalisation degree, and quality of the certification body), the main situations in which organisations can find themselves (in terms of ISO 9001 certification, maintenance and decertification), the strategic options for each situation (e.g.: certify, maintain certification, try harder, change certification body, intensify learning and experimentation with ISO 9001), and the implications and consequences of such options. Research results are integrated into a strategy framework, composed of three strategy matrices, one for each stage of the life cycle. The matrices present the strategic situations, available strategic alternatives, and benefits of the strategies. Originality. This study combines the results of previous research to develop an original strategy framework, which constitutes the main research contribution. As far as the author is aware, there is no such strategy framework in the literature. The framework has relevant implications for theory and practice and helps to identify future research directions. |
publishDate |
2023 |
dc.date.none.fl_str_mv |
2023-10-02T13:06:59Z 2023 2023-01-01T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10400.1/20022 |
url |
http://hdl.handle.net/10400.1/20022 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
Cândido, C.J.F. (2023). Strategies for the ISO 9001 certification life cycle (StrategISO). International Journal of Productivity and Performance Management. Advance online publication. https://doi.org/10.1108/IJPPM-05-2023-0224. 1741-0401 10.1108/IJPPM-05-2023-0224 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
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openAccess |
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application/pdf |
dc.publisher.none.fl_str_mv |
Emerald |
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Emerald |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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RCAAP |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799133597574103040 |