Simulation as a hospital management support tool
Autor(a) principal: | |
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Data de Publicação: | 2017 |
Outros Autores: | , , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Independent Journal of Management & Production |
Texto Completo: | http://www.ijmp.jor.br/index.php/ijmp/article/view/606 |
Resumo: | This study aims to demonstrate the use of the discrete event simulation technique as a hospital management support tool, as well as all complex processes existing in a health unit. There must be an analysis of the system as a whole from the perspective of service level provided to patients regarding waiting times. The role of this technique is to show the behavior of a given system. Data were collected from employees of a public Polyclinic, located in a city of the greater São Paulo, by means of interviews which questions were prepared to determine the time spent in the processes of the service system. Such data were inserted in the software Arena in flowchart format for analysis and identification of the problem. Since the person responsible for the screening process was overloaded, thus causing longer waiting times for patients submitted for screening, some changes were made in the model in order to propose an improvement, to balance the occupancy levels of the health unit’s staff and, at the same time, reach a shorter withdrawal period of patients throughout the system. Results showed a significant improvement in the performance of the Polyclinic’s system, as well as a subsequent improvement in the level of service provided to patients. Based on this study, one can note that simulation allows for evaluating scenarios and projecting changes that will impact the behavior of a certain system with no physical changes, thus preventing the lack of scientific basis when making management decisions and allowing for improvements. |
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Independent Journal of Management & Production |
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Simulation as a hospital management support toolOperations ResearchSimulationSoftware ArenaHospital ManagementThis study aims to demonstrate the use of the discrete event simulation technique as a hospital management support tool, as well as all complex processes existing in a health unit. There must be an analysis of the system as a whole from the perspective of service level provided to patients regarding waiting times. The role of this technique is to show the behavior of a given system. Data were collected from employees of a public Polyclinic, located in a city of the greater São Paulo, by means of interviews which questions were prepared to determine the time spent in the processes of the service system. Such data were inserted in the software Arena in flowchart format for analysis and identification of the problem. Since the person responsible for the screening process was overloaded, thus causing longer waiting times for patients submitted for screening, some changes were made in the model in order to propose an improvement, to balance the occupancy levels of the health unit’s staff and, at the same time, reach a shorter withdrawal period of patients throughout the system. Results showed a significant improvement in the performance of the Polyclinic’s system, as well as a subsequent improvement in the level of service provided to patients. Based on this study, one can note that simulation allows for evaluating scenarios and projecting changes that will impact the behavior of a certain system with no physical changes, thus preventing the lack of scientific basis when making management decisions and allowing for improvements.Independent2017-07-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdftext/htmlhttp://www.ijmp.jor.br/index.php/ijmp/article/view/60610.14807/ijmp.v8i5.606Independent Journal of Management & Production; Vol. 8 No. 5 (2017): Independent Journal of Management & Production (Special Edition); 798-8112236-269X2236-269Xreponame:Independent Journal of Management & Productioninstname:Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP)instacron:IJM&Penghttp://www.ijmp.jor.br/index.php/ijmp/article/view/606/695http://www.ijmp.jor.br/index.php/ijmp/article/view/606/717Copyright (c) 2017 Nemesio Rodrigues Capocci, Bárbara Soares Nascimento, Filipe Brito Lopes, Enio Fernandes Rodrigues, João Roberto Maiellaroinfo:eu-repo/semantics/openAccessCapocci, Nemesio RodriguesNascimento, Bárbara SoaresLopes, Filipe BritoRodrigues, Enio FernandesMaiellaro, João Roberto2018-08-06T17:16:59Zoai:www.ijmp.jor.br:article/606Revistahttp://www.ijmp.jor.br/PUBhttp://www.ijmp.jor.br/index.php/ijmp/oaiijmp@ijmp.jor.br||paulo@paulorodrigues.pro.br||2236-269X2236-269Xopendoar:2018-08-06T17:16:59Independent Journal of Management & Production - Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP)false |
dc.title.none.fl_str_mv |
Simulation as a hospital management support tool |
title |
Simulation as a hospital management support tool |
spellingShingle |
Simulation as a hospital management support tool Capocci, Nemesio Rodrigues Operations Research Simulation Software Arena Hospital Management |
title_short |
Simulation as a hospital management support tool |
title_full |
Simulation as a hospital management support tool |
title_fullStr |
Simulation as a hospital management support tool |
title_full_unstemmed |
Simulation as a hospital management support tool |
title_sort |
Simulation as a hospital management support tool |
author |
Capocci, Nemesio Rodrigues |
author_facet |
Capocci, Nemesio Rodrigues Nascimento, Bárbara Soares Lopes, Filipe Brito Rodrigues, Enio Fernandes Maiellaro, João Roberto |
author_role |
author |
author2 |
Nascimento, Bárbara Soares Lopes, Filipe Brito Rodrigues, Enio Fernandes Maiellaro, João Roberto |
author2_role |
author author author author |
dc.contributor.author.fl_str_mv |
Capocci, Nemesio Rodrigues Nascimento, Bárbara Soares Lopes, Filipe Brito Rodrigues, Enio Fernandes Maiellaro, João Roberto |
dc.subject.por.fl_str_mv |
Operations Research Simulation Software Arena Hospital Management |
topic |
Operations Research Simulation Software Arena Hospital Management |
description |
This study aims to demonstrate the use of the discrete event simulation technique as a hospital management support tool, as well as all complex processes existing in a health unit. There must be an analysis of the system as a whole from the perspective of service level provided to patients regarding waiting times. The role of this technique is to show the behavior of a given system. Data were collected from employees of a public Polyclinic, located in a city of the greater São Paulo, by means of interviews which questions were prepared to determine the time spent in the processes of the service system. Such data were inserted in the software Arena in flowchart format for analysis and identification of the problem. Since the person responsible for the screening process was overloaded, thus causing longer waiting times for patients submitted for screening, some changes were made in the model in order to propose an improvement, to balance the occupancy levels of the health unit’s staff and, at the same time, reach a shorter withdrawal period of patients throughout the system. Results showed a significant improvement in the performance of the Polyclinic’s system, as well as a subsequent improvement in the level of service provided to patients. Based on this study, one can note that simulation allows for evaluating scenarios and projecting changes that will impact the behavior of a certain system with no physical changes, thus preventing the lack of scientific basis when making management decisions and allowing for improvements. |
publishDate |
2017 |
dc.date.none.fl_str_mv |
2017-07-01 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://www.ijmp.jor.br/index.php/ijmp/article/view/606 10.14807/ijmp.v8i5.606 |
url |
http://www.ijmp.jor.br/index.php/ijmp/article/view/606 |
identifier_str_mv |
10.14807/ijmp.v8i5.606 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
http://www.ijmp.jor.br/index.php/ijmp/article/view/606/695 http://www.ijmp.jor.br/index.php/ijmp/article/view/606/717 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf text/html |
dc.publisher.none.fl_str_mv |
Independent |
publisher.none.fl_str_mv |
Independent |
dc.source.none.fl_str_mv |
Independent Journal of Management & Production; Vol. 8 No. 5 (2017): Independent Journal of Management & Production (Special Edition); 798-811 2236-269X 2236-269X reponame:Independent Journal of Management & Production instname:Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP) instacron:IJM&P |
instname_str |
Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP) |
instacron_str |
IJM&P |
institution |
IJM&P |
reponame_str |
Independent Journal of Management & Production |
collection |
Independent Journal of Management & Production |
repository.name.fl_str_mv |
Independent Journal of Management & Production - Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP) |
repository.mail.fl_str_mv |
ijmp@ijmp.jor.br||paulo@paulorodrigues.pro.br|| |
_version_ |
1797220491359944704 |