Customer requirements for the continuous improvement of product-service system: a conceptual approach

Detalhes bibliográficos
Autor(a) principal: Anacleto, Cristiane Alves
Data de Publicação: 2018
Outros Autores: Paladini, Edson Pacheco, Vaz, Caroline Rodrigues
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Independent Journal of Management & Production
Texto Completo: http://www.ijmp.jor.br/index.php/ijmp/article/view/688
Resumo: Identifying customer requirements is a strategic element for consolidating product-service systems (PSSs) in the market. However, literature on empirical studies has devoted relatively little attention to this topic. The purpose of the present work is to identify PSS customer requirements by analyzing empirical studies. Toward this goal, we present here a structured systematic literature review. This study systematically reviews 269 articles published until 2015 in the PSS field. About 10% of the publications reviewed describe empirical studies that identify PSS-customer requirements. After analyzing the content of these articles, we identify 37 requirements clustered around three criteria: (i) type of PSS, (ii) type of business transaction, and (iii) customer requirements that relate to product, service, or general aspects of PSS. The empirical studies investigated in this literature review focused on the business-to-business context. This study support PSS provider meet customer requirements. Then, they will be more successful in offering the PSS.
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spelling Customer requirements for the continuous improvement of product-service system: a conceptual approachproduct-service systemcustomer requirementssystematic literature reviewIdentifying customer requirements is a strategic element for consolidating product-service systems (PSSs) in the market. However, literature on empirical studies has devoted relatively little attention to this topic. The purpose of the present work is to identify PSS customer requirements by analyzing empirical studies. Toward this goal, we present here a structured systematic literature review. This study systematically reviews 269 articles published until 2015 in the PSS field. About 10% of the publications reviewed describe empirical studies that identify PSS-customer requirements. After analyzing the content of these articles, we identify 37 requirements clustered around three criteria: (i) type of PSS, (ii) type of business transaction, and (iii) customer requirements that relate to product, service, or general aspects of PSS. The empirical studies investigated in this literature review focused on the business-to-business context. This study support PSS provider meet customer requirements. Then, they will be more successful in offering the PSS.Independent2018-06-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdftext/htmltext/xmlhttp://www.ijmp.jor.br/index.php/ijmp/article/view/68810.14807/ijmp.v9i2.688Independent Journal of Management & Production; Vol. 9 No. 2 (2018): Independent Journal of Management & Production; 526-5442236-269X2236-269Xreponame:Independent Journal of Management & Productioninstname:Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP)instacron:IJM&Penghttp://www.ijmp.jor.br/index.php/ijmp/article/view/688/833http://www.ijmp.jor.br/index.php/ijmp/article/view/688/855http://www.ijmp.jor.br/index.php/ijmp/article/view/688/1595Copyright (c) 2018 Cristiane Alves Anacleto, Edson Pacheco Paladini, Caroline Rodrigues Vazinfo:eu-repo/semantics/openAccessAnacleto, Cristiane AlvesPaladini, Edson PachecoVaz, Caroline Rodrigues2020-08-25T13:50:24Zoai:www.ijmp.jor.br:article/688Revistahttp://www.ijmp.jor.br/PUBhttp://www.ijmp.jor.br/index.php/ijmp/oaiijmp@ijmp.jor.br||paulo@paulorodrigues.pro.br||2236-269X2236-269Xopendoar:2020-08-25T13:50:24Independent Journal of Management & Production - Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP)false
dc.title.none.fl_str_mv Customer requirements for the continuous improvement of product-service system: a conceptual approach
title Customer requirements for the continuous improvement of product-service system: a conceptual approach
spellingShingle Customer requirements for the continuous improvement of product-service system: a conceptual approach
Anacleto, Cristiane Alves
product-service system
customer requirements
systematic literature review
title_short Customer requirements for the continuous improvement of product-service system: a conceptual approach
title_full Customer requirements for the continuous improvement of product-service system: a conceptual approach
title_fullStr Customer requirements for the continuous improvement of product-service system: a conceptual approach
title_full_unstemmed Customer requirements for the continuous improvement of product-service system: a conceptual approach
title_sort Customer requirements for the continuous improvement of product-service system: a conceptual approach
author Anacleto, Cristiane Alves
author_facet Anacleto, Cristiane Alves
Paladini, Edson Pacheco
Vaz, Caroline Rodrigues
author_role author
author2 Paladini, Edson Pacheco
Vaz, Caroline Rodrigues
author2_role author
author
dc.contributor.author.fl_str_mv Anacleto, Cristiane Alves
Paladini, Edson Pacheco
Vaz, Caroline Rodrigues
dc.subject.por.fl_str_mv product-service system
customer requirements
systematic literature review
topic product-service system
customer requirements
systematic literature review
description Identifying customer requirements is a strategic element for consolidating product-service systems (PSSs) in the market. However, literature on empirical studies has devoted relatively little attention to this topic. The purpose of the present work is to identify PSS customer requirements by analyzing empirical studies. Toward this goal, we present here a structured systematic literature review. This study systematically reviews 269 articles published until 2015 in the PSS field. About 10% of the publications reviewed describe empirical studies that identify PSS-customer requirements. After analyzing the content of these articles, we identify 37 requirements clustered around three criteria: (i) type of PSS, (ii) type of business transaction, and (iii) customer requirements that relate to product, service, or general aspects of PSS. The empirical studies investigated in this literature review focused on the business-to-business context. This study support PSS provider meet customer requirements. Then, they will be more successful in offering the PSS.
publishDate 2018
dc.date.none.fl_str_mv 2018-06-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
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dc.identifier.uri.fl_str_mv http://www.ijmp.jor.br/index.php/ijmp/article/view/688
10.14807/ijmp.v9i2.688
url http://www.ijmp.jor.br/index.php/ijmp/article/view/688
identifier_str_mv 10.14807/ijmp.v9i2.688
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv http://www.ijmp.jor.br/index.php/ijmp/article/view/688/833
http://www.ijmp.jor.br/index.php/ijmp/article/view/688/855
http://www.ijmp.jor.br/index.php/ijmp/article/view/688/1595
dc.rights.driver.fl_str_mv Copyright (c) 2018 Cristiane Alves Anacleto, Edson Pacheco Paladini, Caroline Rodrigues Vaz
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2018 Cristiane Alves Anacleto, Edson Pacheco Paladini, Caroline Rodrigues Vaz
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
text/html
text/xml
dc.publisher.none.fl_str_mv Independent
publisher.none.fl_str_mv Independent
dc.source.none.fl_str_mv Independent Journal of Management & Production; Vol. 9 No. 2 (2018): Independent Journal of Management & Production; 526-544
2236-269X
2236-269X
reponame:Independent Journal of Management & Production
instname:Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP)
instacron:IJM&P
instname_str Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP)
instacron_str IJM&P
institution IJM&P
reponame_str Independent Journal of Management & Production
collection Independent Journal of Management & Production
repository.name.fl_str_mv Independent Journal of Management & Production - Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP)
repository.mail.fl_str_mv ijmp@ijmp.jor.br||paulo@paulorodrigues.pro.br||
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