Customer requirements for the continuous improvement of product-service system: a conceptual approach
Autor(a) principal: | |
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Data de Publicação: | 2018 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Independent Journal of Management & Production |
Texto Completo: | http://www.ijmp.jor.br/index.php/ijmp/article/view/688 |
Resumo: | Identifying customer requirements is a strategic element for consolidating product-service systems (PSSs) in the market. However, literature on empirical studies has devoted relatively little attention to this topic. The purpose of the present work is to identify PSS customer requirements by analyzing empirical studies. Toward this goal, we present here a structured systematic literature review. This study systematically reviews 269 articles published until 2015 in the PSS field. About 10% of the publications reviewed describe empirical studies that identify PSS-customer requirements. After analyzing the content of these articles, we identify 37 requirements clustered around three criteria: (i) type of PSS, (ii) type of business transaction, and (iii) customer requirements that relate to product, service, or general aspects of PSS. The empirical studies investigated in this literature review focused on the business-to-business context. This study support PSS provider meet customer requirements. Then, they will be more successful in offering the PSS. |
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Independent Journal of Management & Production |
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Customer requirements for the continuous improvement of product-service system: a conceptual approachproduct-service systemcustomer requirementssystematic literature reviewIdentifying customer requirements is a strategic element for consolidating product-service systems (PSSs) in the market. However, literature on empirical studies has devoted relatively little attention to this topic. The purpose of the present work is to identify PSS customer requirements by analyzing empirical studies. Toward this goal, we present here a structured systematic literature review. This study systematically reviews 269 articles published until 2015 in the PSS field. About 10% of the publications reviewed describe empirical studies that identify PSS-customer requirements. After analyzing the content of these articles, we identify 37 requirements clustered around three criteria: (i) type of PSS, (ii) type of business transaction, and (iii) customer requirements that relate to product, service, or general aspects of PSS. The empirical studies investigated in this literature review focused on the business-to-business context. This study support PSS provider meet customer requirements. Then, they will be more successful in offering the PSS.Independent2018-06-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdftext/htmltext/xmlhttp://www.ijmp.jor.br/index.php/ijmp/article/view/68810.14807/ijmp.v9i2.688Independent Journal of Management & Production; Vol. 9 No. 2 (2018): Independent Journal of Management & Production; 526-5442236-269X2236-269Xreponame:Independent Journal of Management & Productioninstname:Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP)instacron:IJM&Penghttp://www.ijmp.jor.br/index.php/ijmp/article/view/688/833http://www.ijmp.jor.br/index.php/ijmp/article/view/688/855http://www.ijmp.jor.br/index.php/ijmp/article/view/688/1595Copyright (c) 2018 Cristiane Alves Anacleto, Edson Pacheco Paladini, Caroline Rodrigues Vazinfo:eu-repo/semantics/openAccessAnacleto, Cristiane AlvesPaladini, Edson PachecoVaz, Caroline Rodrigues2020-08-25T13:50:24Zoai:www.ijmp.jor.br:article/688Revistahttp://www.ijmp.jor.br/PUBhttp://www.ijmp.jor.br/index.php/ijmp/oaiijmp@ijmp.jor.br||paulo@paulorodrigues.pro.br||2236-269X2236-269Xopendoar:2020-08-25T13:50:24Independent Journal of Management & Production - Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP)false |
dc.title.none.fl_str_mv |
Customer requirements for the continuous improvement of product-service system: a conceptual approach |
title |
Customer requirements for the continuous improvement of product-service system: a conceptual approach |
spellingShingle |
Customer requirements for the continuous improvement of product-service system: a conceptual approach Anacleto, Cristiane Alves product-service system customer requirements systematic literature review |
title_short |
Customer requirements for the continuous improvement of product-service system: a conceptual approach |
title_full |
Customer requirements for the continuous improvement of product-service system: a conceptual approach |
title_fullStr |
Customer requirements for the continuous improvement of product-service system: a conceptual approach |
title_full_unstemmed |
Customer requirements for the continuous improvement of product-service system: a conceptual approach |
title_sort |
Customer requirements for the continuous improvement of product-service system: a conceptual approach |
author |
Anacleto, Cristiane Alves |
author_facet |
Anacleto, Cristiane Alves Paladini, Edson Pacheco Vaz, Caroline Rodrigues |
author_role |
author |
author2 |
Paladini, Edson Pacheco Vaz, Caroline Rodrigues |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Anacleto, Cristiane Alves Paladini, Edson Pacheco Vaz, Caroline Rodrigues |
dc.subject.por.fl_str_mv |
product-service system customer requirements systematic literature review |
topic |
product-service system customer requirements systematic literature review |
description |
Identifying customer requirements is a strategic element for consolidating product-service systems (PSSs) in the market. However, literature on empirical studies has devoted relatively little attention to this topic. The purpose of the present work is to identify PSS customer requirements by analyzing empirical studies. Toward this goal, we present here a structured systematic literature review. This study systematically reviews 269 articles published until 2015 in the PSS field. About 10% of the publications reviewed describe empirical studies that identify PSS-customer requirements. After analyzing the content of these articles, we identify 37 requirements clustered around three criteria: (i) type of PSS, (ii) type of business transaction, and (iii) customer requirements that relate to product, service, or general aspects of PSS. The empirical studies investigated in this literature review focused on the business-to-business context. This study support PSS provider meet customer requirements. Then, they will be more successful in offering the PSS. |
publishDate |
2018 |
dc.date.none.fl_str_mv |
2018-06-01 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://www.ijmp.jor.br/index.php/ijmp/article/view/688 10.14807/ijmp.v9i2.688 |
url |
http://www.ijmp.jor.br/index.php/ijmp/article/view/688 |
identifier_str_mv |
10.14807/ijmp.v9i2.688 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
http://www.ijmp.jor.br/index.php/ijmp/article/view/688/833 http://www.ijmp.jor.br/index.php/ijmp/article/view/688/855 http://www.ijmp.jor.br/index.php/ijmp/article/view/688/1595 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2018 Cristiane Alves Anacleto, Edson Pacheco Paladini, Caroline Rodrigues Vaz info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2018 Cristiane Alves Anacleto, Edson Pacheco Paladini, Caroline Rodrigues Vaz |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf text/html text/xml |
dc.publisher.none.fl_str_mv |
Independent |
publisher.none.fl_str_mv |
Independent |
dc.source.none.fl_str_mv |
Independent Journal of Management & Production; Vol. 9 No. 2 (2018): Independent Journal of Management & Production; 526-544 2236-269X 2236-269X reponame:Independent Journal of Management & Production instname:Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP) instacron:IJM&P |
instname_str |
Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP) |
instacron_str |
IJM&P |
institution |
IJM&P |
reponame_str |
Independent Journal of Management & Production |
collection |
Independent Journal of Management & Production |
repository.name.fl_str_mv |
Independent Journal of Management & Production - Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP) |
repository.mail.fl_str_mv |
ijmp@ijmp.jor.br||paulo@paulorodrigues.pro.br|| |
_version_ |
1797220491436490752 |