Embracement in Primary Care: perception of nurses

• Autor(a) principal: Carvalho, Elisabete Mesquita Peres de
• Data de Publicação: 2024
• Outros Autores: Pires, David Ximenes, Oliveira, Thaísa Massa, Spadoti, Kellen Aparecida, Leite, Joyce Sousa, Silva, Renata Mercêz da
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista JRG de Estudos Acadêmicos
• Texto Completo: http://revistajrg.com/index.php/jrg/article/view/690
• topic: Atenção Primária à Saúde;; Estratégia Saúde da Família;; Acolhimento;; Papel do profissional de Enfermagem;; Educação em Saúde.; Primary Health Care;; National Health Strategies;; User Embracement;; Nurse’s Role;; Environmental Health Education.

Abstract: Introduction: Welcoming is a practice present in care relationships, between health workers and users, in the acts of receiving and listening to people, being a mechanism for expanding and facilitating access. Objectives: Understand, in the perception of nurses who work in Primary Health Care, how the reception process occurs in Basic Health Units in the North Region of the Federal District. Methods: This is a descriptive, exploratory qualitative study, carried out with 33 nurses. Data collection took place from October 10 to November 30, 2022. Data were analyzed using Bardin's content analysis: pre-analysis, material exploration and treatment of results, inference and interpretation. Results: It was possible to find two core meanings that were divided into two categories: 1- The nurse's work process in meeting spontaneous demand and 2- Learning needs in the nurse's perception. Conclusions: There was a need for wide dissemination of guiding documents with the activities to be developed by the reception nurse, clearly of the flows and roles of each professional, besides wide training of all professionals, in order to establish the organization and conduct of the reception process based on the needs of the territory and the internal organization of the team.