INNER COMMUNICATION PROCESSES AND THEIR IMPLICATIONS FOR THE ORGANIZATION

• Autor(a) principal: Zanluchi, Eliane
• Data de Publicação: 2008
• Outros Autores: Damacena, Cláudio, Petroll, Martin de la Martinière
• Tipo de documento: Artigo
• Idioma: por; eng; spa
• Título da fonte: RAM. Revista de Administração Mackenzie
• Texto Completo: https://editorarevistas.mackenzie.br/index.php/RAM/article/view/88

The inner communication is a wide area of studies discussed both in the academic and organizational environment since it refers to a potential factor responsible for the optimization of the various organizational processes. The development of new products can be pointed out as an example of these processes. Either directly or indirectly, the inner communication realized among the sectors involved in developing new products may impact the outcomes organization. Thus, this work aims at analyzing, through theoretical research and case studies carried out in a national furnishing company, the cross-functional processes of marketing and production in the development of new products and their results for the company. The found results ratify the importance of inner communication and emphasize that different way of communication bring different consequences for the company.