Influence of the Experience of Managers in the Information Searching on Unk Unks in Innovative Projects
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Data de Publicação: | 2016 |
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Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | RAM. Revista de Administração Mackenzie |
Texto Completo: | https://editorarevistas.mackenzie.br/index.php/RAM/article/view/7020 |
Resumo: | Purpose: understand whether the most experienced managers would incur in the fallacy of centrality, neglecting the search for information on unknown unknowns in innovative projects to make sense (sensemaking) to what happens in the project context.Originality/Gap/Relevance/Implications: the fallacy of centrality, theory formulated by Westrum, was observed in the action of various experts such as scientists, medical practitioners, and firefighters. It is intended to expand this context, analyzing the management of innovative projects in the business environment. Based on this assessment, we will suggest methods and techniques that can be adopted to anticipate the perception of occurrence of unknown unknowns, in order to increase the probability of success of the projects.Key methodological aspects: a field survey was conducted in which it was selected 16 projects. In such projects were identified 35 unanticipated events, which represent the unknown unknowns. Based on interviews, the data analysis was initially qualitative, followed by non-parametric statistical tests.Summary of key results: despite the relevance of the search for information to deal with the unknown unknowns, its adoption has proved it’s inversely correlated with the average length of professional experience of managers. Biases like anchoring, limited awareness, escalation of commitment, and overconfidence, hampered the perception of gaps in their knowledge.Key considerations/conclusions: the recommendations of this study are predominantly practices: awareness of stakeholders on knowledge gaps, a favorable environment for innovation, and use of learning practices during the project. |
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Influence of the Experience of Managers in the Information Searching on Unk Unks in Innovative ProjectsInfluencia de la Experiencia de Gerentes en la Busqueda de Información sobre Unk Unks en Proyectos InnovadoresInfluência da Experiência dos Gestores na Busca de Informação Sobre Unk Unks em Projetos InovadoresProject manager. Sensemaking. Unknown unknowns. Fallacy of centrality. Iinnovative projects.Director del proyecto. Creación de significado. Unknown unknowns. Falacia de centralidad. Proyectos innovadores.Gestão de projetos inovadores. Incerteza imprevisível. Falácia da centralidade. Tomada de decisão. Unknown unknowns.Purpose: understand whether the most experienced managers would incur in the fallacy of centrality, neglecting the search for information on unknown unknowns in innovative projects to make sense (sensemaking) to what happens in the project context.Originality/Gap/Relevance/Implications: the fallacy of centrality, theory formulated by Westrum, was observed in the action of various experts such as scientists, medical practitioners, and firefighters. It is intended to expand this context, analyzing the management of innovative projects in the business environment. Based on this assessment, we will suggest methods and techniques that can be adopted to anticipate the perception of occurrence of unknown unknowns, in order to increase the probability of success of the projects.Key methodological aspects: a field survey was conducted in which it was selected 16 projects. In such projects were identified 35 unanticipated events, which represent the unknown unknowns. Based on interviews, the data analysis was initially qualitative, followed by non-parametric statistical tests.Summary of key results: despite the relevance of the search for information to deal with the unknown unknowns, its adoption has proved it’s inversely correlated with the average length of professional experience of managers. Biases like anchoring, limited awareness, escalation of commitment, and overconfidence, hampered the perception of gaps in their knowledge.Key considerations/conclusions: the recommendations of this study are predominantly practices: awareness of stakeholders on knowledge gaps, a favorable environment for innovation, and use of learning practices during the project.Objetivo: entender si los gerentes más experimentados incurren en la falacia de la centralidad, descuidando la búsqueda de información sobre las unknown unknowns en proyectos innovadores para dar sentido (sensemaking) a lo que sucede en el contexto del proyecto.Originalidad/Laguna/Relevancia/Implicaciones: La falacia de la centralidad, la teoría formulada por Westrum, se observó en la acción de varios expertos como los científicos, médicos y bomberos. Se tiene la intención de ampliar este contexto, analizando la gestión de proyectos de innovación en el ámbito empresarial. Sobre la base de esta evaluación, vamos a sugerir métodos y técnicas que se pueden adoptar para anticipar la percepción de ocurrencia de unknown unknowns, con el fin de aumentar la probabilidad de éxito de los proyectos.Principales aspectos metodológicos: un estudio de campo se llevó a cabo la que seleccionó 16 proyectos, identificando 35 eventos no anticipados. Sobre la base de entrevistas, el análisis de los datos fue inicialmente cualitativa, seguido de pruebas estadísticas no paramétricas.Síntesis de los principales resultados: a pesar de la relevancia de la búsqueda de información para hacer frente a las unknown unknowns, su adopción ha demostrado que está inversamente correlacionada con la duración media de la experiencia profesional de los directivos. Los sesgos como anclaje, la conciencia limitada, aumento del compromiso y el exceso de confianza, obstaculizaron la percepción de lagunas en sus conocimientos.Principales consideraciones/conclusiones: las recomendaciones de este estudio son fundamentalmente prácticas: la conciencia de los interesados en las lagunas de conocimiento, un entorno favorable para la innovación y el uso de prácticas de aprendizaje durante el proyecto.Objetivo: compreender se os gestores mais experientes incorrem na falácia da centralidade, negligenciando a busca de informação sobre os unknown unknowns em projetos inovadores para dar sentido (sensemaking) ao que ocorre no contexto do projeto.Originalidade/Lacuna/Relevância/Implicações: A falácia da centralidade, teoria formulada por Westrum, foi observada na ação de diversos especialistas, como cientistas, praticantes da medicina, bombeiros. Pretende-se expandir esse contexto, aplicando-a à gestão de projetos inovadores no ambiente de negócios. Com base nessa avaliação, pretende-se sugerir métodos e técnicas que possam ser adotados para antecipar a percepção da ocorrência de unknown unknowns, de forma aumentar a probabilidade de sucesso dos projetos.Principais aspectos metodológicos: foi realizada uma pesquisa de campo que selecionou 16 projetos, totalizando 35 eventos imprevistos. Com base em entrevistas, a análise dos dados foi inicialmente qualitativa e posteriormente quantitativa, baseada em testes estatísticos não paramétricos.Síntese dos principais resultados: Apesar da relevância da busca por informação para lidar com os unknown unknowns, sua adoção se revelou inversamente correlacionada ao tempo de experiência profissional dos gestores. Vieses, como ancoragem, consciência limitada, escalada do comprometimento e excesso de confiança, dificultaram a percepção da lacuna de conhecimento.Principais considerações/conclusões: As recomendações deste trabalho são predominantemente práticas: conscientização dos envolvidos sobre a lacuna de conhecimento; um ambiente favorável à inovação, e utilização de práticas de aprendizagem durante o projeto.Editora Mackenzie2016-04-20info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionAvaliado por ParesSurveyapplication/pdfapplication/x-zipapplication/x-zipapplication/x-zipapplication/x-zipapplication/mswordapplication/mswordapplication/mswordapplication/mswordapplication/mswordapplication/mswordapplication/mswordhttps://editorarevistas.mackenzie.br/index.php/RAM/article/view/7020Revista de Administração Mackenzie; Vol. 17 No. 2 (2016)Revista de Administração Mackenzie; Vol. 17 Núm. 2 (2016)Revista de Administração Mackenzie (Mackenzie Management Review); v. 17 n. 2 (2016)1678-69711518-6776reponame:RAM. Revista de Administração Mackenzieinstname:Universidade Presbiteriana Mackenzie (MACKENZIE)instacron:MACKENZIEporhttps://editorarevistas.mackenzie.br/index.php/RAM/article/view/7020/5600https://editorarevistas.mackenzie.br/index.php/RAM/article/view/7020/9208https://editorarevistas.mackenzie.br/index.php/RAM/article/view/7020/9209https://editorarevistas.mackenzie.br/index.php/RAM/article/view/7020/9210https://editorarevistas.mackenzie.br/index.php/RAM/article/view/7020/9211https://editorarevistas.mackenzie.br/index.php/RAM/article/view/7020/9631https://editorarevistas.mackenzie.br/index.php/RAM/article/view/7020/9632https://editorarevistas.mackenzie.br/index.php/RAM/article/view/7020/9633https://editorarevistas.mackenzie.br/index.php/RAM/article/view/7020/9634https://editorarevistas.mackenzie.br/index.php/RAM/article/view/7020/9635https://editorarevistas.mackenzie.br/index.php/RAM/article/view/7020/9636https://editorarevistas.mackenzie.br/index.php/RAM/article/view/7020/9637Copyright (c) 2016 Revista de Administração Mackenzieinfo:eu-repo/semantics/openAccessRusso, Rosaria de Fátima Segger MacriSbragia, Roberto2016-04-20T19:28:23Zoai:ojs.editorarevistas.mackenzie.br:article/7020Revistahttps://editorarevistas.mackenzie.br/index.php/RAM/PUBhttps://editorarevistas.mackenzie.br/index.php/RAM/oairevista.adm@mackenzie.br1678-69711518-6776opendoar:2024-04-19T17:00:59.976643RAM. Revista de Administração Mackenzie - Universidade Presbiteriana Mackenzie (MACKENZIE)false |
dc.title.none.fl_str_mv |
Influence of the Experience of Managers in the Information Searching on Unk Unks in Innovative Projects Influencia de la Experiencia de Gerentes en la Busqueda de Información sobre Unk Unks en Proyectos Innovadores Influência da Experiência dos Gestores na Busca de Informação Sobre Unk Unks em Projetos Inovadores |
title |
Influence of the Experience of Managers in the Information Searching on Unk Unks in Innovative Projects |
spellingShingle |
Influence of the Experience of Managers in the Information Searching on Unk Unks in Innovative Projects Russo, Rosaria de Fátima Segger Macri Project manager. Sensemaking. Unknown unknowns. Fallacy of centrality. Iinnovative projects. Director del proyecto. Creación de significado. Unknown unknowns. Falacia de centralidad. Proyectos innovadores. Gestão de projetos inovadores. Incerteza imprevisível. Falácia da centralidade. Tomada de decisão. Unknown unknowns. |
title_short |
Influence of the Experience of Managers in the Information Searching on Unk Unks in Innovative Projects |
title_full |
Influence of the Experience of Managers in the Information Searching on Unk Unks in Innovative Projects |
title_fullStr |
Influence of the Experience of Managers in the Information Searching on Unk Unks in Innovative Projects |
title_full_unstemmed |
Influence of the Experience of Managers in the Information Searching on Unk Unks in Innovative Projects |
title_sort |
Influence of the Experience of Managers in the Information Searching on Unk Unks in Innovative Projects |
author |
Russo, Rosaria de Fátima Segger Macri |
author_facet |
Russo, Rosaria de Fátima Segger Macri Sbragia, Roberto |
author_role |
author |
author2 |
Sbragia, Roberto |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Russo, Rosaria de Fátima Segger Macri Sbragia, Roberto |
dc.subject.por.fl_str_mv |
Project manager. Sensemaking. Unknown unknowns. Fallacy of centrality. Iinnovative projects. Director del proyecto. Creación de significado. Unknown unknowns. Falacia de centralidad. Proyectos innovadores. Gestão de projetos inovadores. Incerteza imprevisível. Falácia da centralidade. Tomada de decisão. Unknown unknowns. |
topic |
Project manager. Sensemaking. Unknown unknowns. Fallacy of centrality. Iinnovative projects. Director del proyecto. Creación de significado. Unknown unknowns. Falacia de centralidad. Proyectos innovadores. Gestão de projetos inovadores. Incerteza imprevisível. Falácia da centralidade. Tomada de decisão. Unknown unknowns. |
description |
Purpose: understand whether the most experienced managers would incur in the fallacy of centrality, neglecting the search for information on unknown unknowns in innovative projects to make sense (sensemaking) to what happens in the project context.Originality/Gap/Relevance/Implications: the fallacy of centrality, theory formulated by Westrum, was observed in the action of various experts such as scientists, medical practitioners, and firefighters. It is intended to expand this context, analyzing the management of innovative projects in the business environment. Based on this assessment, we will suggest methods and techniques that can be adopted to anticipate the perception of occurrence of unknown unknowns, in order to increase the probability of success of the projects.Key methodological aspects: a field survey was conducted in which it was selected 16 projects. In such projects were identified 35 unanticipated events, which represent the unknown unknowns. Based on interviews, the data analysis was initially qualitative, followed by non-parametric statistical tests.Summary of key results: despite the relevance of the search for information to deal with the unknown unknowns, its adoption has proved it’s inversely correlated with the average length of professional experience of managers. Biases like anchoring, limited awareness, escalation of commitment, and overconfidence, hampered the perception of gaps in their knowledge.Key considerations/conclusions: the recommendations of this study are predominantly practices: awareness of stakeholders on knowledge gaps, a favorable environment for innovation, and use of learning practices during the project. |
publishDate |
2016 |
dc.date.none.fl_str_mv |
2016-04-20 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Avaliado por Pares Survey |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://editorarevistas.mackenzie.br/index.php/RAM/article/view/7020 |
url |
https://editorarevistas.mackenzie.br/index.php/RAM/article/view/7020 |
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por |
language |
por |
dc.relation.none.fl_str_mv |
https://editorarevistas.mackenzie.br/index.php/RAM/article/view/7020/5600 https://editorarevistas.mackenzie.br/index.php/RAM/article/view/7020/9208 https://editorarevistas.mackenzie.br/index.php/RAM/article/view/7020/9209 https://editorarevistas.mackenzie.br/index.php/RAM/article/view/7020/9210 https://editorarevistas.mackenzie.br/index.php/RAM/article/view/7020/9211 https://editorarevistas.mackenzie.br/index.php/RAM/article/view/7020/9631 https://editorarevistas.mackenzie.br/index.php/RAM/article/view/7020/9632 https://editorarevistas.mackenzie.br/index.php/RAM/article/view/7020/9633 https://editorarevistas.mackenzie.br/index.php/RAM/article/view/7020/9634 https://editorarevistas.mackenzie.br/index.php/RAM/article/view/7020/9635 https://editorarevistas.mackenzie.br/index.php/RAM/article/view/7020/9636 https://editorarevistas.mackenzie.br/index.php/RAM/article/view/7020/9637 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2016 Revista de Administração Mackenzie info:eu-repo/semantics/openAccess |
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Copyright (c) 2016 Revista de Administração Mackenzie |
eu_rights_str_mv |
openAccess |
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Editora Mackenzie |
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Editora Mackenzie |
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Revista de Administração Mackenzie; Vol. 17 No. 2 (2016) Revista de Administração Mackenzie; Vol. 17 Núm. 2 (2016) Revista de Administração Mackenzie (Mackenzie Management Review); v. 17 n. 2 (2016) 1678-6971 1518-6776 reponame:RAM. Revista de Administração Mackenzie instname:Universidade Presbiteriana Mackenzie (MACKENZIE) instacron:MACKENZIE |
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Universidade Presbiteriana Mackenzie (MACKENZIE) |
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MACKENZIE |
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RAM. Revista de Administração Mackenzie |
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RAM. Revista de Administração Mackenzie |
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RAM. Revista de Administração Mackenzie - Universidade Presbiteriana Mackenzie (MACKENZIE) |
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