O efeito da press??o do tempo na neglig??ncia da omiss??o de informa????es: um estudo experimental
Autor(a) principal: | |
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Data de Publicação: | 2015 |
Tipo de documento: | Tese |
Idioma: | por |
Título da fonte: | Biblioteca Digital de Teses e Dissertações da Uninove |
Texto Completo: | http://bibliotecatede.uninove.br/handle/tede/1457 |
Resumo: | The term omission neglect encompasses the insensitivity of the consumer before the lack of information about such aspects as products and/or service characteristics, quality and options, as well as other factors. Omission neglect occurs when only part of the necessary information for analysis is present. Furthermore, this lack of information may not even be noticed, which leads to negligence in the decision-making process. This phenomenon has been studied since 1998, beginning in the United States, and has been researched in different contexts since then. However, studies on the effect of time pressure on omission neglect has not been found so far, which sets up a new investigation problem. Because individuals may not recognize omission of information in the purchase decision processes, notably in the evaluation of alternatives, consumption mistakes of either lower or higher degree may occur. Also, considering that time pressure is a factor that may also damage the quality of decisions, this study tried to identify the time pressure effect on omission neglect. Eight hypotheses were tested in two different experiments. The results allowed us to identify the time pressure effect on the negligence of information omission, the non-congruence between subjective expertise and objective expertise, and also identified that omission salience cancels the time pressure effect. |
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Lopes, Evandro Luizhttp://lattes.cnpq.br/0631574435962669Lopes, Evandro Luizhttp://lattes.cnpq.br/0631574435962669Botelho, Delanehttp://lattes.cnpq.br/0982471590291072Ponchio, Mateus Canniattihttp://lattes.cnpq.br/7557039992369545Brand??o, Marcelo Mollttp://lattes.cnpq.br/1717178124800971Freire, Ot??vio Bandeira De Lam??nicahttp://lattes.cnpq.br/1745770940204631http://lattes.cnpq.br/3932595497052980Prado, Rejane Alexandrina Domingues Pereira do2016-06-20T14:37:52Z2015-03-20Prado, Rejane Alexandrina Domingues Pereira do. O efeito da press??o do tempo na neglig??ncia da omiss??o de informa????es: um estudo experimental. 2015. 147 f. Tese( Programa de P??s-Gradua????o em Administra????o) - Universidade Nove de Julho, S??o Paulo.http://bibliotecatede.uninove.br/handle/tede/1457The term omission neglect encompasses the insensitivity of the consumer before the lack of information about such aspects as products and/or service characteristics, quality and options, as well as other factors. Omission neglect occurs when only part of the necessary information for analysis is present. Furthermore, this lack of information may not even be noticed, which leads to negligence in the decision-making process. This phenomenon has been studied since 1998, beginning in the United States, and has been researched in different contexts since then. However, studies on the effect of time pressure on omission neglect has not been found so far, which sets up a new investigation problem. Because individuals may not recognize omission of information in the purchase decision processes, notably in the evaluation of alternatives, consumption mistakes of either lower or higher degree may occur. Also, considering that time pressure is a factor that may also damage the quality of decisions, this study tried to identify the time pressure effect on omission neglect. Eight hypotheses were tested in two different experiments. The results allowed us to identify the time pressure effect on the negligence of information omission, the non-congruence between subjective expertise and objective expertise, and also identified that omission salience cancels the time pressure effect.O termo neglig??ncia da omiss??o compreende a insensibilidade do consumidor diante da aus??ncia de informa????es, tais como caracter??sticas dos produtos e/ou servi??os, qualidade e op????es, entre outros fatores. Ocorre a neglig??ncia da omiss??o quando, em determinada situa????o, tem-se apenas parte das informa????es necess??rias para an??lise, n??o se percebendo a aus??ncia de outras, o que resulta na neglig??ncia das mesmas. Esse fen??meno come??ou a ser estudado em 1988, nos Estados Unidos, e, nos ??ltimos anos, tem sido pesquisado em diversos contextos. Todavia, at?? o presente momento, n??o foram localizados estudos sobre o efeito da press??o do tempo na neglig??ncia da omiss??o, configurando-se esta uma nova problem??tica de investiga????o. Dada a relev??ncia do estudo, pois o indiv??duo que n??o reconhece a omiss??o de informa????es nos processos de decis??o de compra, notadamente na avalia????o das alternativas, pode incorrer em erros de consumo de menor ou maior grau, e considerando que a press??o do tempo ?? um fator que pode prejudicar a qualidade das decis??es, buscou-se identificar o efeito da press??o do tempo na neglig??ncia da omiss??o de informa????es. Foram testadas oito hip??teses em dois experimentos distintos. Os resultados alcan??ados permitiram identificar o efeito da press??o do tempo na neglig??ncia da omiss??o de informa????es, a n??o congru??ncia entre expertise subjetiva e expertise objetiva e, ainda, identificou-se que a sali??ncia da omiss??o anula o efeito da press??o do tempo.Submitted by Nadir Basilio (nadirsb@uninove.br) on 2016-06-20T14:37:52Z No. of bitstreams: 1 Rejane Alexandrina Domingues Pereira do Prado.pdf: 1433567 bytes, checksum: 7e9c68d708cb016f14f5e67fa4725585 (MD5)Made available in DSpace on 2016-06-20T14:37:52Z (GMT). No. of bitstreams: 1 Rejane Alexandrina Domingues Pereira do Prado.pdf: 1433567 bytes, checksum: 7e9c68d708cb016f14f5e67fa4725585 (MD5) Previous issue date: 2015-03-20application/pdfporUniversidade Nove de JulhoPrograma de P??s-Gradua????o em Administra????oUNINOVEBrasilAdministra????ocomportamento do consumidorneglig??ncia da omiss??opress??o do tempoconsumer behavioromission neglecttime pressureCIENCIAS SOCIAIS APLICADAS::ADMINISTRACAOO efeito da press??o do tempo na neglig??ncia da omiss??o de informa????es: um estudo experimentalThe effect of time pressure on omission neglect: an experimental studyinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/doctoralThesis8024035432632778221600info:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da Uninoveinstname:Universidade Nove de Julho (UNINOVE)instacron:UNINOVEORIGINALRejane Alexandrina Domingues Pereira do Prado.pdfRejane Alexandrina Domingues Pereira do Prado.pdfapplication/pdf1433567http://localhost:8080/tede/bitstream/tede/1457/2/Rejane+Alexandrina+Domingues+Pereira+do+Prado.pdf7e9c68d708cb016f14f5e67fa4725585MD52LICENSElicense.txtlicense.txttext/plain; charset=utf-82165http://localhost:8080/tede/bitstream/tede/1457/1/license.txtbd3efa91386c1718a7f26a329fdcb468MD51tede/14572016-06-20 11:37:52.033oai:localhost: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Biblioteca Digital de Teses e Dissertaçõeshttp://bibliotecatede.uninove.br/PRIhttp://bibliotecatede.uninove.br/oai/requestbibliotecatede@uninove.br||bibliotecatede@uninove.bropendoar:2016-06-20T14:37:52Biblioteca Digital de Teses e Dissertações da Uninove - Universidade Nove de Julho (UNINOVE)false |
dc.title.por.fl_str_mv |
O efeito da press??o do tempo na neglig??ncia da omiss??o de informa????es: um estudo experimental |
dc.title.alternative.eng.fl_str_mv |
The effect of time pressure on omission neglect: an experimental study |
title |
O efeito da press??o do tempo na neglig??ncia da omiss??o de informa????es: um estudo experimental |
spellingShingle |
O efeito da press??o do tempo na neglig??ncia da omiss??o de informa????es: um estudo experimental Prado, Rejane Alexandrina Domingues Pereira do comportamento do consumidor neglig??ncia da omiss??o press??o do tempo consumer behavior omission neglect time pressure CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
title_short |
O efeito da press??o do tempo na neglig??ncia da omiss??o de informa????es: um estudo experimental |
title_full |
O efeito da press??o do tempo na neglig??ncia da omiss??o de informa????es: um estudo experimental |
title_fullStr |
O efeito da press??o do tempo na neglig??ncia da omiss??o de informa????es: um estudo experimental |
title_full_unstemmed |
O efeito da press??o do tempo na neglig??ncia da omiss??o de informa????es: um estudo experimental |
title_sort |
O efeito da press??o do tempo na neglig??ncia da omiss??o de informa????es: um estudo experimental |
author |
Prado, Rejane Alexandrina Domingues Pereira do |
author_facet |
Prado, Rejane Alexandrina Domingues Pereira do |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Lopes, Evandro Luiz |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/0631574435962669 |
dc.contributor.referee1.fl_str_mv |
Lopes, Evandro Luiz |
dc.contributor.referee1Lattes.fl_str_mv |
http://lattes.cnpq.br/0631574435962669 |
dc.contributor.referee2.fl_str_mv |
Botelho, Delane |
dc.contributor.referee2Lattes.fl_str_mv |
http://lattes.cnpq.br/0982471590291072 |
dc.contributor.referee3.fl_str_mv |
Ponchio, Mateus Canniatti |
dc.contributor.referee3Lattes.fl_str_mv |
http://lattes.cnpq.br/7557039992369545 |
dc.contributor.referee4.fl_str_mv |
Brand??o, Marcelo Moll |
dc.contributor.referee4Lattes.fl_str_mv |
ttp://lattes.cnpq.br/1717178124800971 |
dc.contributor.referee5.fl_str_mv |
Freire, Ot??vio Bandeira De Lam??nica |
dc.contributor.referee5Lattes.fl_str_mv |
http://lattes.cnpq.br/1745770940204631 |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/3932595497052980 |
dc.contributor.author.fl_str_mv |
Prado, Rejane Alexandrina Domingues Pereira do |
contributor_str_mv |
Lopes, Evandro Luiz Lopes, Evandro Luiz Botelho, Delane Ponchio, Mateus Canniatti Brand??o, Marcelo Moll Freire, Ot??vio Bandeira De Lam??nica |
dc.subject.por.fl_str_mv |
comportamento do consumidor neglig??ncia da omiss??o press??o do tempo |
topic |
comportamento do consumidor neglig??ncia da omiss??o press??o do tempo consumer behavior omission neglect time pressure CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
dc.subject.eng.fl_str_mv |
consumer behavior omission neglect time pressure |
dc.subject.cnpq.fl_str_mv |
CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
description |
The term omission neglect encompasses the insensitivity of the consumer before the lack of information about such aspects as products and/or service characteristics, quality and options, as well as other factors. Omission neglect occurs when only part of the necessary information for analysis is present. Furthermore, this lack of information may not even be noticed, which leads to negligence in the decision-making process. This phenomenon has been studied since 1998, beginning in the United States, and has been researched in different contexts since then. However, studies on the effect of time pressure on omission neglect has not been found so far, which sets up a new investigation problem. Because individuals may not recognize omission of information in the purchase decision processes, notably in the evaluation of alternatives, consumption mistakes of either lower or higher degree may occur. Also, considering that time pressure is a factor that may also damage the quality of decisions, this study tried to identify the time pressure effect on omission neglect. Eight hypotheses were tested in two different experiments. The results allowed us to identify the time pressure effect on the negligence of information omission, the non-congruence between subjective expertise and objective expertise, and also identified that omission salience cancels the time pressure effect. |
publishDate |
2015 |
dc.date.issued.fl_str_mv |
2015-03-20 |
dc.date.accessioned.fl_str_mv |
2016-06-20T14:37:52Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
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info:eu-repo/semantics/doctoralThesis |
format |
doctoralThesis |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
Prado, Rejane Alexandrina Domingues Pereira do. O efeito da press??o do tempo na neglig??ncia da omiss??o de informa????es: um estudo experimental. 2015. 147 f. Tese( Programa de P??s-Gradua????o em Administra????o) - Universidade Nove de Julho, S??o Paulo. |
dc.identifier.uri.fl_str_mv |
http://bibliotecatede.uninove.br/handle/tede/1457 |
identifier_str_mv |
Prado, Rejane Alexandrina Domingues Pereira do. O efeito da press??o do tempo na neglig??ncia da omiss??o de informa????es: um estudo experimental. 2015. 147 f. Tese( Programa de P??s-Gradua????o em Administra????o) - Universidade Nove de Julho, S??o Paulo. |
url |
http://bibliotecatede.uninove.br/handle/tede/1457 |
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por |
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por |
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8024035432632778221 |
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600 |
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Universidade Nove de Julho |
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Programa de P??s-Gradua????o em Administra????o |
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UNINOVE |
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Brasil |
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Administra????o |
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Universidade Nove de Julho |
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