Gestão do conhecimento em aceleradoras de startups: estudo de processos, práticas e ferramentas de TI utilizadas por empresas no Brasil

Detalhes bibliográficos
Autor(a) principal: Aihara, Celia Hatsumi
Data de Publicação: 2019
Tipo de documento: Dissertação
Idioma: por
Título da fonte: Biblioteca Digital de Teses e Dissertações da Uninove
Texto Completo: http://bibliotecatede.uninove.br/handle/tede/2581
Resumo: The challenges imposed on companies to stay in an increasingly competitive market make them seek to develop greater agility to respond to the contemporary business environment, notably by introducing new products, services and processes. Among the forms found by companies to do so is the use of innovation to keep evolving. However, innovation and its management within in the company’s own boundaries are somewhat limited. In this way, a solution found by companies in recent years turns to startups. Although, startups often have good new business ideas, they cannot make them viable, so they seek for startup accelerators. Therefore, startup accelerators have become an important initiative for companies, since they can help to make possible the introduction of innovation in society, mainly through the knowledge developed by startups. In addition, another strategic resource has been considered that has been emphasizing over the last years for the evolution of companies: knowledge management in the organization. Considering the context observed, the general objective of this dissertation research was to identify and characterize the main processes, practices and Information Technology’s (IT) tools used in knowledge management by startup accelerators operating in Brazil. The methodology used considered an exploratory-qualitative approach, using the multiple case study research method. The research instruments adopted were interviews with semi-structured script and documentary analysis of public records. As a main results were identified the use of multiple processes, practices and IT tools, yet so unstructured for nearly all analyzed accelerators, except for one in which there was the use of structured knowledge management. It was found practices and IT tools focused on knowledge management more focused on the 'identification/mapping' and 'distribution/sharing' phases of the knowledge management process. Among the highlighted practices are the knowledge mapping, knowledge maps, places and events dedicated to the socialization of knowledge, mentoring, classroom training and enterprise portal/departments. As for IT tools, the most commonly used are WhatsApp or similar groups, meetings and virtual conferences, mobile phone, other telephony media such as Skype, extranet, social networks and cloud computing. As a conclusion, it was possible to verify the importance of the use of knowledge management by startup accelerators surveyed, according to their representatives. This is because it was realized, according to the company’s representatives that the knowledge management adequately implemented at the startup accelerator can bring benefits and advantages for them and the associated startups, in this way making possible to introduce faster the innovations in the society.
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spelling Gaspar, Marcos AntônioGaspar, Marcos AntônioMartins, Fellipe SilvaVilha, Anapatrícia Moraleshttp://lattes.cnpq.br/4644298293162772Aihara, Celia Hatsumi2021-10-05T14:47:32Z2019-02-11Aihara, Celia Hatsumi. Gestão do conhecimento em aceleradoras de startups: estudo de processos, práticas e ferramentas de TI utilizadas por empresas no Brasil. 2019. 130 f. Dissertação( Programa de Pós-Graduação em Informática e Gestão do Conhecimento) - Universidade Nove de Julho, São Paulo.http://bibliotecatede.uninove.br/handle/tede/2581The challenges imposed on companies to stay in an increasingly competitive market make them seek to develop greater agility to respond to the contemporary business environment, notably by introducing new products, services and processes. Among the forms found by companies to do so is the use of innovation to keep evolving. However, innovation and its management within in the company’s own boundaries are somewhat limited. In this way, a solution found by companies in recent years turns to startups. Although, startups often have good new business ideas, they cannot make them viable, so they seek for startup accelerators. Therefore, startup accelerators have become an important initiative for companies, since they can help to make possible the introduction of innovation in society, mainly through the knowledge developed by startups. In addition, another strategic resource has been considered that has been emphasizing over the last years for the evolution of companies: knowledge management in the organization. Considering the context observed, the general objective of this dissertation research was to identify and characterize the main processes, practices and Information Technology’s (IT) tools used in knowledge management by startup accelerators operating in Brazil. The methodology used considered an exploratory-qualitative approach, using the multiple case study research method. The research instruments adopted were interviews with semi-structured script and documentary analysis of public records. As a main results were identified the use of multiple processes, practices and IT tools, yet so unstructured for nearly all analyzed accelerators, except for one in which there was the use of structured knowledge management. It was found practices and IT tools focused on knowledge management more focused on the 'identification/mapping' and 'distribution/sharing' phases of the knowledge management process. Among the highlighted practices are the knowledge mapping, knowledge maps, places and events dedicated to the socialization of knowledge, mentoring, classroom training and enterprise portal/departments. As for IT tools, the most commonly used are WhatsApp or similar groups, meetings and virtual conferences, mobile phone, other telephony media such as Skype, extranet, social networks and cloud computing. As a conclusion, it was possible to verify the importance of the use of knowledge management by startup accelerators surveyed, according to their representatives. This is because it was realized, according to the company’s representatives that the knowledge management adequately implemented at the startup accelerator can bring benefits and advantages for them and the associated startups, in this way making possible to introduce faster the innovations in the society.Os desafios impostos às empresas para se manterem num mercado cada vez mais competitivo fazem com que estas busquem desenvolver maior agilidade de resposta ao ambiente de negócios contemporâneo, notadamente pela introdução de novos produtos, serviços e processos. Dentre as formas encontradas pelas empresas para tanto está o uso da inovação para continuarem em evolução. Contudo, a inovação e a sua gestão nos limites da própria empresa são, de certa forma, limitados. Dessa maneira, uma solução encontrada pelas empresas nos últimos anos volta-se às startups. Contudo, muitas vezes, as startups têm boas ideias de novos negócios, mas não conseguem viabilizá-las, recorrendo então às aceleradoras de startups. Assim, as aceleradoras de startups tornaram-se uma importante iniciativa para as empresas, uma vez que podem ajudar a viabilizar a introdução de inovação na sociedade, principalmente por meio dos conhecimentos desenvolvidos pelas startups. Em adição, há de se considerar ainda outro recurso estratégico que vem se destacando ao longo dos últimos anos para a evolução das empresas: a gestão do conhecimento na organização. Face ao contexto observado, o objetivo geral desta pesquisa de dissertação foi identificar e caracterizar os principais processos, práticas e ferramentas de Tecnologia da Informação utilizadas na gestão do conhecimento pelas aceleradoras de startups atuantes no Brasil. A metodologia empregada considerou uma abordagem exploratória-qualitativa, utilizando-se do método de pesquisa de estudo de casos múltiplos. Os instrumentos de pesquisa adotados foram entrevistas com roteiro semiestruturado e análise documental de registros públicos. Como principais resultados, foi possível identificar o uso de vários processos, práticas e ferramentas de TI, contudo de forma não estruturada por quase todas as aceleradoras analisadas, com exceção de uma na qual observou-se o uso da gestão do conhecimento de forma estruturada. Foram encontradas práticas e ferramentas de TI voltadas à gestão do conhecimento mais concentradas nas fases ‘identificação/mapeamento’ e ‘distribuição/partilha’ do processo de gestão do conhecimento. Dentre as práticas destacadas estão o mapeamento de conhecimentos, mapas de conhecimento, espaços e eventos dedicados à socialização dos conhecimentos, mentoring, treinamentos presenciais e portal corporativo/departamental. Quanto às ferramentas de TI, as mais utilizadas são grupos de WhatsApp ou similar, reuniões e conferencias virtuais, telefone móvel, outros meios de telefonia como Skype, extranet, redes sociais e computação em nuvem. Como conclusão, foi possível verificar a importância do uso da gestão do conhecimento para as aceleradoras de startups pesquisadas, segundo seus representantes. Isto porque percebeu-se, segundo os profissionais arguidos, que a gestão do conhecimento adequadamente implementada nas aceleradoras de startups poderá trazer benefícios e vantagens para elas e para as startups associadas, uma vez que será possível introduzir inovações de forma mais rápida na sociedade.Submitted by Nadir Basilio (nadirsb@uninove.br) on 2021-10-05T14:47:32Z No. of bitstreams: 1 Celia Hatsumi Aihara.pdf: 1524724 bytes, checksum: 2bbacd5b8cb58244c44ba1636878af9b (MD5)Made available in DSpace on 2021-10-05T14:47:32Z (GMT). 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dc.title.por.fl_str_mv Gestão do conhecimento em aceleradoras de startups: estudo de processos, práticas e ferramentas de TI utilizadas por empresas no Brasil
dc.title.alternative.eng.fl_str_mv Knowledge management in startup accelerators: study of processes, practices and IT tools used in Brazil
title Gestão do conhecimento em aceleradoras de startups: estudo de processos, práticas e ferramentas de TI utilizadas por empresas no Brasil
spellingShingle Gestão do conhecimento em aceleradoras de startups: estudo de processos, práticas e ferramentas de TI utilizadas por empresas no Brasil
Aihara, Celia Hatsumi
gestão do conhecimento
inovação
startup
aceleradora de startups
ferramentas de tecnologia da informação
knowledge management
innovation
startup
startup accelerator
information technology tools
CIENCIA DA COMPUTACAO::SISTEMAS DE COMPUTACAO
title_short Gestão do conhecimento em aceleradoras de startups: estudo de processos, práticas e ferramentas de TI utilizadas por empresas no Brasil
title_full Gestão do conhecimento em aceleradoras de startups: estudo de processos, práticas e ferramentas de TI utilizadas por empresas no Brasil
title_fullStr Gestão do conhecimento em aceleradoras de startups: estudo de processos, práticas e ferramentas de TI utilizadas por empresas no Brasil
title_full_unstemmed Gestão do conhecimento em aceleradoras de startups: estudo de processos, práticas e ferramentas de TI utilizadas por empresas no Brasil
title_sort Gestão do conhecimento em aceleradoras de startups: estudo de processos, práticas e ferramentas de TI utilizadas por empresas no Brasil
author Aihara, Celia Hatsumi
author_facet Aihara, Celia Hatsumi
author_role author
dc.contributor.advisor1.fl_str_mv Gaspar, Marcos Antônio
dc.contributor.referee1.fl_str_mv Gaspar, Marcos Antônio
dc.contributor.referee2.fl_str_mv Martins, Fellipe Silva
dc.contributor.referee3.fl_str_mv Vilha, Anapatrícia Morales
dc.contributor.authorLattes.fl_str_mv http://lattes.cnpq.br/4644298293162772
dc.contributor.author.fl_str_mv Aihara, Celia Hatsumi
contributor_str_mv Gaspar, Marcos Antônio
Gaspar, Marcos Antônio
Martins, Fellipe Silva
Vilha, Anapatrícia Morales
dc.subject.por.fl_str_mv gestão do conhecimento
inovação
startup
aceleradora de startups
ferramentas de tecnologia da informação
topic gestão do conhecimento
inovação
startup
aceleradora de startups
ferramentas de tecnologia da informação
knowledge management
innovation
startup
startup accelerator
information technology tools
CIENCIA DA COMPUTACAO::SISTEMAS DE COMPUTACAO
dc.subject.eng.fl_str_mv knowledge management
innovation
startup
startup accelerator
information technology tools
dc.subject.cnpq.fl_str_mv CIENCIA DA COMPUTACAO::SISTEMAS DE COMPUTACAO
description The challenges imposed on companies to stay in an increasingly competitive market make them seek to develop greater agility to respond to the contemporary business environment, notably by introducing new products, services and processes. Among the forms found by companies to do so is the use of innovation to keep evolving. However, innovation and its management within in the company’s own boundaries are somewhat limited. In this way, a solution found by companies in recent years turns to startups. Although, startups often have good new business ideas, they cannot make them viable, so they seek for startup accelerators. Therefore, startup accelerators have become an important initiative for companies, since they can help to make possible the introduction of innovation in society, mainly through the knowledge developed by startups. In addition, another strategic resource has been considered that has been emphasizing over the last years for the evolution of companies: knowledge management in the organization. Considering the context observed, the general objective of this dissertation research was to identify and characterize the main processes, practices and Information Technology’s (IT) tools used in knowledge management by startup accelerators operating in Brazil. The methodology used considered an exploratory-qualitative approach, using the multiple case study research method. The research instruments adopted were interviews with semi-structured script and documentary analysis of public records. As a main results were identified the use of multiple processes, practices and IT tools, yet so unstructured for nearly all analyzed accelerators, except for one in which there was the use of structured knowledge management. It was found practices and IT tools focused on knowledge management more focused on the 'identification/mapping' and 'distribution/sharing' phases of the knowledge management process. Among the highlighted practices are the knowledge mapping, knowledge maps, places and events dedicated to the socialization of knowledge, mentoring, classroom training and enterprise portal/departments. As for IT tools, the most commonly used are WhatsApp or similar groups, meetings and virtual conferences, mobile phone, other telephony media such as Skype, extranet, social networks and cloud computing. As a conclusion, it was possible to verify the importance of the use of knowledge management by startup accelerators surveyed, according to their representatives. This is because it was realized, according to the company’s representatives that the knowledge management adequately implemented at the startup accelerator can bring benefits and advantages for them and the associated startups, in this way making possible to introduce faster the innovations in the society.
publishDate 2019
dc.date.issued.fl_str_mv 2019-02-11
dc.date.accessioned.fl_str_mv 2021-10-05T14:47:32Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
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dc.identifier.citation.fl_str_mv Aihara, Celia Hatsumi. Gestão do conhecimento em aceleradoras de startups: estudo de processos, práticas e ferramentas de TI utilizadas por empresas no Brasil. 2019. 130 f. Dissertação( Programa de Pós-Graduação em Informática e Gestão do Conhecimento) - Universidade Nove de Julho, São Paulo.
dc.identifier.uri.fl_str_mv http://bibliotecatede.uninove.br/handle/tede/2581
identifier_str_mv Aihara, Celia Hatsumi. Gestão do conhecimento em aceleradoras de startups: estudo de processos, práticas e ferramentas de TI utilizadas por empresas no Brasil. 2019. 130 f. Dissertação( Programa de Pós-Graduação em Informática e Gestão do Conhecimento) - Universidade Nove de Julho, São Paulo.
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dc.publisher.initials.fl_str_mv UNINOVE
dc.publisher.country.fl_str_mv Brasil
dc.publisher.department.fl_str_mv Informática
publisher.none.fl_str_mv Universidade Nove de Julho
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