Gerenciamento de conflito numa reunião empresarial

Detalhes bibliográficos
Autor(a) principal: Fernandes, Lindinalva Zagoto
Data de Publicação: 2006
Tipo de documento: Dissertação
Idioma: por
Título da fonte: Biblioteca Digital de Teses e Dissertações da PUC_SP
Texto Completo: https://tede2.pucsp.br/handle/handle/13793
Resumo: Leadership is a complex concept and has been studied under many perspectives by means of several disciplines, given the importance of understanding the management style that enables businesses to answer quickly to the market requirements. In this perspective, the present study aims to analyze the strategies adopted by a leader for the management of conflicts arising during the business-oriented interlocutions in the course of a meeting of a real state company hosted in a middle class neighborhood of the West zone of the city of São Paulo. The strategies identified by Holmes & Marra (2004) as well as others we had seen used in the discursive practices in order to exert leadership and to keep the involved faces, are examined on the basis of a corpus of 1043 conversational turns. The corpus belongs to the database of project DIRECT - LAEL- PUCSP and is inserted in the research line Language and Work. The study is characterized as an interpretativist analysis and has as theoretical support the principles of Systemic-Functional Linguistics (Halliday, 1985; 1994), Critical Linguistics (Fowler et al., 1979), the Theory of Politeness (Brown & Levinson, 1987) and Analysis of Conversation (Sacks et al., 1974), for we think it is relevant, following Eggins & Slade (1997), to adopt an eclectic theoretical base that extract insights these different approaches have to offer. The study came to confirm the use of the strategies of prevention and deviation of conflict, resolution by negotiation and resolution by imposition (Holmes & Marra, 2004). Data allowed the identification of three other strategies: conflict resolution by contesting, by concession and by partnership, used to make possible both the exercise of leadership and the protection of the faces and interpersonal relationships involved in the interaction
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spelling Ikeda, Sumiko NishitaniFernandes, Lindinalva Zagoto2016-04-28T18:23:14Z2007-09-112006-05-18Fernandes, Lindinalva Zagoto. Management of conflicts in the business meeting. 2006. 142 f. Dissertação (Mestrado em Lingüística) - Programa de Estudos Pós-Graduados em Linguística Aplicada e Estudos da Linguagem, Pontifícia Universidade Católica de São Paulo, São Paulo, 2006.https://tede2.pucsp.br/handle/handle/13793Leadership is a complex concept and has been studied under many perspectives by means of several disciplines, given the importance of understanding the management style that enables businesses to answer quickly to the market requirements. In this perspective, the present study aims to analyze the strategies adopted by a leader for the management of conflicts arising during the business-oriented interlocutions in the course of a meeting of a real state company hosted in a middle class neighborhood of the West zone of the city of São Paulo. The strategies identified by Holmes & Marra (2004) as well as others we had seen used in the discursive practices in order to exert leadership and to keep the involved faces, are examined on the basis of a corpus of 1043 conversational turns. The corpus belongs to the database of project DIRECT - LAEL- PUCSP and is inserted in the research line Language and Work. The study is characterized as an interpretativist analysis and has as theoretical support the principles of Systemic-Functional Linguistics (Halliday, 1985; 1994), Critical Linguistics (Fowler et al., 1979), the Theory of Politeness (Brown & Levinson, 1987) and Analysis of Conversation (Sacks et al., 1974), for we think it is relevant, following Eggins & Slade (1997), to adopt an eclectic theoretical base that extract insights these different approaches have to offer. The study came to confirm the use of the strategies of prevention and deviation of conflict, resolution by negotiation and resolution by imposition (Holmes & Marra, 2004). Data allowed the identification of three other strategies: conflict resolution by contesting, by concession and by partnership, used to make possible both the exercise of leadership and the protection of the faces and interpersonal relationships involved in the interactionA liderança é um conceito complexo e tem sido estudada sob muitas perspectivas por meio de várias disciplinas, dada a importância de se entender o estilo de gerenciamento que capacita os negócios a responderem rapidamente às exigências do mercado. Nessa perspectiva, o presente estudo objetiva analisar as estratégias adotadas por um líder para o gerenciamento de conflitos que afloraram durante as interlocuções que constituíram uma reunião de negócios de uma empresa de corretagem de imóveis, sediada num bairro de classe média da zona oeste da cidade de São Paulo. São examinadas as estratégias identificadas por Holmes & Marra (2004) bem como outras por nós verificadas nas práticas discursivas utilizadas para se exercer a liderança e manter as faces envolvidas, examinando um corpus de 1043 turnos conversacionais. O corpus pertence ao banco de dados do projeto DIRECT - LAEL- PUCSP e está inserido na linha de pesquisa Linguagem e Trabalho. O estudo é caracterizado como uma análise interpretativista e tem como suportes teóricos os princípios da Lingüística Sistêmico-Funcional (Halliday, 1985; 1994), da Lingüística Crítica (Fowler et al., 1979), da Teoria da Polidez (Brown & Levinson, 1987) e da Análise da Conversação (Sacks et al., 1974), pois julgamos importante, seguindo Eggins & Slade (1997) adotar uma base teórica eclética, extraindo as intravisões que essas diferentes abordagens têm a nos oferecer. O exame veio a confirmar o uso das estratégias de prevenção e desvio de conflito, resolução por negociação e por imposição (Holmes & Marra, 2004). Os dados permitiram apurar mais três estratégias, a saber: resolução de conflito por contestação, por concessão e por parceria, para possibilitar tanto o exercício da liderança quanto a proteção das faces envolvidas e as relações interpessoais, em jogo na interaçãoapplication/pdfhttp://tede2.pucsp.br/tede/retrieve/30578/Dissertacao%20Lindinalva%20Zagoto%20Fernandes.pdf.jpgporPontifícia Universidade Católica de São PauloPrograma de Estudos Pós-Graduados em Linguística Aplicada e Estudos da LinguagemPUC-SPBRFaculdade de Filosofia, Comunicação, Letras e ArtesGerenciamentoAutoridadeLiderancaAdministracao de conflitosConversacaoAnalise da conversacaoLeardeshipManagementAuthorityCNPQ::LINGUISTICA, LETRAS E ARTES::LINGUISTICA::LINGUISTICA APLICADAGerenciamento de conflito numa reunião empresarialManagement of conflicts in the business meetinginfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisinfo:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da PUC_SPinstname:Pontifícia Universidade Católica de São Paulo (PUC-SP)instacron:PUC_SPTEXTDissertacao Lindinalva Zagoto Fernandes.pdf.txtDissertacao Lindinalva Zagoto Fernandes.pdf.txtExtracted texttext/plain294274https://repositorio.pucsp.br/xmlui/bitstream/handle/13793/3/Dissertacao%20Lindinalva%20Zagoto%20Fernandes.pdf.txtbd678ab96db5cd0b1711475af50fd184MD53ORIGINALDissertacao Lindinalva Zagoto Fernandes.pdfapplication/pdf1195471https://repositorio.pucsp.br/xmlui/bitstream/handle/13793/1/Dissertacao%20Lindinalva%20Zagoto%20Fernandes.pdfa13c6b995e69895620eff16cd2d7af89MD51THUMBNAILDissertacao Lindinalva Zagoto Fernandes.pdf.jpgDissertacao Lindinalva Zagoto Fernandes.pdf.jpgGenerated Thumbnailimage/jpeg2142https://repositorio.pucsp.br/xmlui/bitstream/handle/13793/2/Dissertacao%20Lindinalva%20Zagoto%20Fernandes.pdf.jpgd62941556018323313d30eb7acf6acdeMD52handle/137932022-04-28 11:20:04.476oai:repositorio.pucsp.br:handle/13793Biblioteca Digital de Teses e Dissertaçõeshttps://sapientia.pucsp.br/https://sapientia.pucsp.br/oai/requestbngkatende@pucsp.br||rapassi@pucsp.bropendoar:2022-04-28T14:20:04Biblioteca Digital de Teses e Dissertações da PUC_SP - Pontifícia Universidade Católica de São Paulo (PUC-SP)false
dc.title.por.fl_str_mv Gerenciamento de conflito numa reunião empresarial
dc.title.alternative.eng.fl_str_mv Management of conflicts in the business meeting
title Gerenciamento de conflito numa reunião empresarial
spellingShingle Gerenciamento de conflito numa reunião empresarial
Fernandes, Lindinalva Zagoto
Gerenciamento
Autoridade
Lideranca
Administracao de conflitos
Conversacao
Analise da conversacao
Leardeship
Management
Authority
CNPQ::LINGUISTICA, LETRAS E ARTES::LINGUISTICA::LINGUISTICA APLICADA
title_short Gerenciamento de conflito numa reunião empresarial
title_full Gerenciamento de conflito numa reunião empresarial
title_fullStr Gerenciamento de conflito numa reunião empresarial
title_full_unstemmed Gerenciamento de conflito numa reunião empresarial
title_sort Gerenciamento de conflito numa reunião empresarial
author Fernandes, Lindinalva Zagoto
author_facet Fernandes, Lindinalva Zagoto
author_role author
dc.contributor.advisor1.fl_str_mv Ikeda, Sumiko Nishitani
dc.contributor.author.fl_str_mv Fernandes, Lindinalva Zagoto
contributor_str_mv Ikeda, Sumiko Nishitani
dc.subject.por.fl_str_mv Gerenciamento
Autoridade
Lideranca
Administracao de conflitos
Conversacao
Analise da conversacao
topic Gerenciamento
Autoridade
Lideranca
Administracao de conflitos
Conversacao
Analise da conversacao
Leardeship
Management
Authority
CNPQ::LINGUISTICA, LETRAS E ARTES::LINGUISTICA::LINGUISTICA APLICADA
dc.subject.eng.fl_str_mv Leardeship
Management
Authority
dc.subject.cnpq.fl_str_mv CNPQ::LINGUISTICA, LETRAS E ARTES::LINGUISTICA::LINGUISTICA APLICADA
description Leadership is a complex concept and has been studied under many perspectives by means of several disciplines, given the importance of understanding the management style that enables businesses to answer quickly to the market requirements. In this perspective, the present study aims to analyze the strategies adopted by a leader for the management of conflicts arising during the business-oriented interlocutions in the course of a meeting of a real state company hosted in a middle class neighborhood of the West zone of the city of São Paulo. The strategies identified by Holmes & Marra (2004) as well as others we had seen used in the discursive practices in order to exert leadership and to keep the involved faces, are examined on the basis of a corpus of 1043 conversational turns. The corpus belongs to the database of project DIRECT - LAEL- PUCSP and is inserted in the research line Language and Work. The study is characterized as an interpretativist analysis and has as theoretical support the principles of Systemic-Functional Linguistics (Halliday, 1985; 1994), Critical Linguistics (Fowler et al., 1979), the Theory of Politeness (Brown & Levinson, 1987) and Analysis of Conversation (Sacks et al., 1974), for we think it is relevant, following Eggins & Slade (1997), to adopt an eclectic theoretical base that extract insights these different approaches have to offer. The study came to confirm the use of the strategies of prevention and deviation of conflict, resolution by negotiation and resolution by imposition (Holmes & Marra, 2004). Data allowed the identification of three other strategies: conflict resolution by contesting, by concession and by partnership, used to make possible both the exercise of leadership and the protection of the faces and interpersonal relationships involved in the interaction
publishDate 2006
dc.date.issued.fl_str_mv 2006-05-18
dc.date.available.fl_str_mv 2007-09-11
dc.date.accessioned.fl_str_mv 2016-04-28T18:23:14Z
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dc.identifier.citation.fl_str_mv Fernandes, Lindinalva Zagoto. Management of conflicts in the business meeting. 2006. 142 f. Dissertação (Mestrado em Lingüística) - Programa de Estudos Pós-Graduados em Linguística Aplicada e Estudos da Linguagem, Pontifícia Universidade Católica de São Paulo, São Paulo, 2006.
dc.identifier.uri.fl_str_mv https://tede2.pucsp.br/handle/handle/13793
identifier_str_mv Fernandes, Lindinalva Zagoto. Management of conflicts in the business meeting. 2006. 142 f. Dissertação (Mestrado em Lingüística) - Programa de Estudos Pós-Graduados em Linguística Aplicada e Estudos da Linguagem, Pontifícia Universidade Católica de São Paulo, São Paulo, 2006.
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