Literacia em saúde aplicada para Burnout em bancários: uma proposta baseada na produção de material digitalizado

• Autor(a) principal: Freitas, Lucas Pereira da Silva Ramos de
• Data de Publicação: 2024
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações da PUC_SP
• Texto Completo: https://repositorio.pucsp.br/jspui/handle/handle/41861
• topic: CNPQ::CIENCIAS HUMANAS::PSICOLOGIA; Literacia em saúde; Burnout; Bancário; Literacia eletrônica em Saúde; Cartilha digital; Health Literacy; Burnout; Bank Employee; Electronic health literacy; Digital guide

Health literacy is a powerful tool for health promotion and disease prevention, and corporate burnout is an occupational disease whose incidence is increasingly worrying, especially when considering the population of bank employees. An analysis was carried out on the intersections of how these themes converge and diverge, as well as the planning of potential digital health literacy interventions to reduce the burnout rate among bank employees. The research was qualitative in nature and involved the approach of Occupational Health Psychology combined with knowledge from Organizational Psychology, aiming to produce an intervention. This intervention was carried out through the creation of a digital guide that considered the competency matrix of the HLS-EU model of health literacy. The guide includes epidemiological considerations of burnout in the banking category employees, involving the specific pains and concerns of this group. Finally, the research contributed to a more comprehensive understanding of burnout among bank employees and highlighted useful considerations when applying health literacy to digital guides, paving the way for future research to verify the health promotion effectiveness of the produced digital guide