Percepção dos usuários SUS sobre as Redes de Atenção à Saúde

Detalhes bibliográficos
Autor(a) principal: Kuniyoshi, Gabrielle Keiko Arruda
Data de Publicação: 2023
Outros Autores: Lima, Isabella Mariana Poso Gimenez de
Tipo de documento: Trabalho de conclusão de curso
Idioma: por
Título da fonte: Biblioteca Digital de Teses e Dissertações da PUC_SP
Texto Completo: https://repositorio.pucsp.br/jspui/handle/handle/40326
Resumo: Introduction: In search of consolidating the principles of the Unified Health System (SUS), Health Care Networks (RAS) were created: primary, secondary and tertiary networks. These are services of different technological densities, which are interconnected by means of logistical systems and care models that allow connectivity and communication between health services. By establishing guidelines for the regulation of Health Care Networks as a strategy for overcoming the fragmentation of care, it was hoped that there would be na improvement in the effective response to the population's health needs. However, after more than a decade, there are still challenges in strengthening Health Care Networks. Recent studies point to the difficulty users have in understanding the differentiation between the health services available in primary and secondary care, which is why users persist in seeking care in urgent and emergency units such as Emergency Care Units with complaints that could be dealt with by primary care. Objective: In order to address this problem, this study seeks to characterize the profile and understand the perception of SUS users about the Health Care Networks in the municipality of Votorantim/SP through a Field survey at the Jataí Emergency Care Unit. Method: This is an exploratory, descriptive study with a qualitative approach. A semi-structured interview was carried out with SUS users at the Jataí Emergency Care Unit in the municipality of Votorantim-SP in June 2023. The participants' characterization data and statements were analyzed using Bardin's Content Analysis method. Results: It was observed that users preferentially seek health services at the UPA and are predominantly female, aged between 18 and 39 and do not have supplementary health insurance. SUS users' perceptions of the Health Care Networks were related to the difficulty of accessing health services, users' search for solutions, the development of bonds in health care and knowledge of the differences between the services offered in primary and secondary health care. Conclusion: It was concluded that SUS users' knowledge of the HCN is related to their perception of the health-disease process, which is still centered on the biomedical model and is of an immediate nature. In addition, we observed other factors expressed in their reports that influence their search for health services, such as access, the search for solutions and the role of the link in health care. However, there are few current studies on the way users use health services in Brazil, and there is a need for more studies and research on the subject
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spelling Almeida, Janie Maria dehttp://lattes.cnpq.br/2164562614695955Kuniyoshi, Gabrielle Keiko ArrudaLima, Isabella Mariana Poso Gimenez de2023-12-08T18:48:37Z2023-12-08T18:48:37Z2023-11-29Kuniyoshi, Gabrielle Keiko Arruda; Lima, Isabella Mariana Poso Gimenez de. Percepção dos usuários sus sobre as redes de atenção à saúde. 2023. Trabalho de Conclusão de Curso (Graduação em Enfermagem) - Faculdade de Ciências Médicas e da Saúde da Pontifícia Universidade Católica de São Paulo, Sorocaba, 2023.https://repositorio.pucsp.br/jspui/handle/handle/40326Introduction: In search of consolidating the principles of the Unified Health System (SUS), Health Care Networks (RAS) were created: primary, secondary and tertiary networks. These are services of different technological densities, which are interconnected by means of logistical systems and care models that allow connectivity and communication between health services. By establishing guidelines for the regulation of Health Care Networks as a strategy for overcoming the fragmentation of care, it was hoped that there would be na improvement in the effective response to the population's health needs. However, after more than a decade, there are still challenges in strengthening Health Care Networks. Recent studies point to the difficulty users have in understanding the differentiation between the health services available in primary and secondary care, which is why users persist in seeking care in urgent and emergency units such as Emergency Care Units with complaints that could be dealt with by primary care. Objective: In order to address this problem, this study seeks to characterize the profile and understand the perception of SUS users about the Health Care Networks in the municipality of Votorantim/SP through a Field survey at the Jataí Emergency Care Unit. Method: This is an exploratory, descriptive study with a qualitative approach. A semi-structured interview was carried out with SUS users at the Jataí Emergency Care Unit in the municipality of Votorantim-SP in June 2023. The participants' characterization data and statements were analyzed using Bardin's Content Analysis method. Results: It was observed that users preferentially seek health services at the UPA and are predominantly female, aged between 18 and 39 and do not have supplementary health insurance. SUS users' perceptions of the Health Care Networks were related to the difficulty of accessing health services, users' search for solutions, the development of bonds in health care and knowledge of the differences between the services offered in primary and secondary health care. Conclusion: It was concluded that SUS users' knowledge of the HCN is related to their perception of the health-disease process, which is still centered on the biomedical model and is of an immediate nature. In addition, we observed other factors expressed in their reports that influence their search for health services, such as access, the search for solutions and the role of the link in health care. However, there are few current studies on the way users use health services in Brazil, and there is a need for more studies and research on the subjectIntrodução: Em busca da consolidação dos princípios do Sistema Único de Saúde (SUS), criou-se as Redes de Atenção à Saúde (RAS), sendo elas: rede primária, secundária e terciária, estes são serviços de diferentes densidades tecnológicas, que se interligam por meio de sistemas logísticos e modelos assistenciais que permitem a conectividade e a comunicação entre os serviços de saúde. Ao estabelecer diretrizes para regulamentação das Redes de Atenção em Saúde como uma estratégia de superação da fragmentação do cuidado nas ações assistenciais, esperava-se uma melhora na resposta efetiva às necessidades de saúde da população, entretanto, após mais de uma década, ainda se observam desafios no fortalecimento das Redes de Atenção à Saúde. Estudos recentes apontam a dificuldade na compreensão dos usuários acerca da diferenciação dos serviços de saúde disponíveis na atenção primaria e secundária, diante disso, observa-se a persistência dos usuários em procurar por atendimento em unidades de urgência e emergência como as Unidades de Pronto Atendimento com queixas que poderiam ser assistidas pela atenção básica. Objetivo: Caracterizar o perfil sociodemográfico e conhecer a percepção dos usuários do SUS sobre as Redes de Atenção à Saúde Metodologia: Trata-se de uma pesquisa de modalidade exploratória, descritiva com abordagem qualitativa. Realizada com usuários do SUS na Unidade de Pronto Atendimento Jataí no município de Votorantim-SP no período junho de 2023. Os dados de caracterização dos participantes e os depoimentos foram analisados pelo método da Análise de Conteúdo de Bardin. Resultados: Observou-se que usuários procuram preferencialmente a UPA para acessar os serviços de saúde e predominantemente são do sexo feminino, com idade de 18 e 39 anos e que não possuem plano de saúde suplementar. A percepção dos usuários SUS sobre as Redes de Atenção à Saúde foram relacionadas a dificuldade de acesso aos serviços de saúde, a busca dos usuários por resolutividade, desenvolvimento do vínculo na assistência em saúde e ao conhecimento das diferenças entre os serviços oferecidos na atenção primária e secundária de saúde. Conclusão: Conclui-se que o conhecimento dos usuários SUS sobre a RAS são relacionados a percepção que eles possuem sobre o processo saúde-doença e que ainda estão centrados no modelo biomédico e de caráter imediatista. Além disso, observou-se outros fatores expressados em seus relatos e que influenciam a procura por serviços de saúde como o acesso, a busca por resolutividade e o papel do vínculo na assistência em saúde. Muito embora, há poucos estudos atuais sobre a forma que os usuários utilizam os serviços de saúde no Brasil, tendo a necessidade de mais estudos e investigação frente a temáticaporPontifícia Universidade Católica de São PauloGraduação em EnfermagemPUC-SPBrasilFaculdade de Ciências Médicas e da SaúdeCNPQ::CIENCIAS DA SAUDE::ENFERMAGEMRedes de atençãoNíveis de Atenção à SaúdeAtenção Primaria à SaúdeCare networksLevels of Health CarePrimary Health CarePercepção dos usuários SUS sobre as Redes de Atenção à Saúdeinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/bachelorThesisinfo:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da PUC_SPinstname:Pontifícia Universidade Católica de São Paulo (PUC-SP)instacron:PUC_SPORIGINALGABRIELLE KEIKO ARRUDA KUNIYOSHI e ISABELLA MARIANA POSO GUIMENEZ DE LIMA.pdfapplication/pdf1132967https://repositorio.pucsp.br/xmlui/bitstream/handle/40326/1/GABRIELLE%20KEIKO%20ARRUDA%20KUNIYOSHI%20e%20ISABELLA%20MARIANA%20POSO%20GUIMENEZ%20DE%20LIMA.pdf3350c874a06d8e0f83dc4dd6d5011a9dMD51TEXTGABRIELLE KEIKO ARRUDA KUNIYOSHI e ISABELLA MARIANA POSO GUIMENEZ DE LIMA.pdf.txtGABRIELLE KEIKO ARRUDA KUNIYOSHI e ISABELLA MARIANA POSO GUIMENEZ DE LIMA.pdf.txtExtracted texttext/plain67460https://repositorio.pucsp.br/xmlui/bitstream/handle/40326/2/GABRIELLE%20KEIKO%20ARRUDA%20KUNIYOSHI%20e%20ISABELLA%20MARIANA%20POSO%20GUIMENEZ%20DE%20LIMA.pdf.txt03d3a3e44f8eb9d53cec5580d6fab5dfMD52THUMBNAILGABRIELLE KEIKO ARRUDA KUNIYOSHI e ISABELLA MARIANA POSO GUIMENEZ DE LIMA.pdf.jpgGABRIELLE KEIKO ARRUDA KUNIYOSHI e ISABELLA MARIANA POSO GUIMENEZ DE LIMA.pdf.jpgGenerated Thumbnailimage/jpeg1225https://repositorio.pucsp.br/xmlui/bitstream/handle/40326/3/GABRIELLE%20KEIKO%20ARRUDA%20KUNIYOSHI%20e%20ISABELLA%20MARIANA%20POSO%20GUIMENEZ%20DE%20LIMA.pdf.jpg51c29d9b204ff08619a866c6da765e02MD53handle/403262023-12-09 01:03:31.4oai:repositorio.pucsp.br:handle/40326Biblioteca Digital de Teses e Dissertaçõeshttps://sapientia.pucsp.br/https://sapientia.pucsp.br/oai/requestbngkatende@pucsp.br||rapassi@pucsp.bropendoar:2023-12-09T04:03:31Biblioteca Digital de Teses e Dissertações da PUC_SP - Pontifícia Universidade Católica de São Paulo (PUC-SP)false
dc.title.pt_BR.fl_str_mv Percepção dos usuários SUS sobre as Redes de Atenção à Saúde
title Percepção dos usuários SUS sobre as Redes de Atenção à Saúde
spellingShingle Percepção dos usuários SUS sobre as Redes de Atenção à Saúde
Kuniyoshi, Gabrielle Keiko Arruda
CNPQ::CIENCIAS DA SAUDE::ENFERMAGEM
Redes de atenção
Níveis de Atenção à Saúde
Atenção Primaria à Saúde
Care networks
Levels of Health Care
Primary Health Care
title_short Percepção dos usuários SUS sobre as Redes de Atenção à Saúde
title_full Percepção dos usuários SUS sobre as Redes de Atenção à Saúde
title_fullStr Percepção dos usuários SUS sobre as Redes de Atenção à Saúde
title_full_unstemmed Percepção dos usuários SUS sobre as Redes de Atenção à Saúde
title_sort Percepção dos usuários SUS sobre as Redes de Atenção à Saúde
author Kuniyoshi, Gabrielle Keiko Arruda
author_facet Kuniyoshi, Gabrielle Keiko Arruda
Lima, Isabella Mariana Poso Gimenez de
author_role author
author2 Lima, Isabella Mariana Poso Gimenez de
author2_role author
dc.contributor.advisor1.fl_str_mv Almeida, Janie Maria de
dc.contributor.advisor1Lattes.fl_str_mv http://lattes.cnpq.br/2164562614695955
dc.contributor.author.fl_str_mv Kuniyoshi, Gabrielle Keiko Arruda
Lima, Isabella Mariana Poso Gimenez de
contributor_str_mv Almeida, Janie Maria de
dc.subject.cnpq.fl_str_mv CNPQ::CIENCIAS DA SAUDE::ENFERMAGEM
topic CNPQ::CIENCIAS DA SAUDE::ENFERMAGEM
Redes de atenção
Níveis de Atenção à Saúde
Atenção Primaria à Saúde
Care networks
Levels of Health Care
Primary Health Care
dc.subject.por.fl_str_mv Redes de atenção
Níveis de Atenção à Saúde
Atenção Primaria à Saúde
dc.subject.eng.fl_str_mv Care networks
Levels of Health Care
Primary Health Care
description Introduction: In search of consolidating the principles of the Unified Health System (SUS), Health Care Networks (RAS) were created: primary, secondary and tertiary networks. These are services of different technological densities, which are interconnected by means of logistical systems and care models that allow connectivity and communication between health services. By establishing guidelines for the regulation of Health Care Networks as a strategy for overcoming the fragmentation of care, it was hoped that there would be na improvement in the effective response to the population's health needs. However, after more than a decade, there are still challenges in strengthening Health Care Networks. Recent studies point to the difficulty users have in understanding the differentiation between the health services available in primary and secondary care, which is why users persist in seeking care in urgent and emergency units such as Emergency Care Units with complaints that could be dealt with by primary care. Objective: In order to address this problem, this study seeks to characterize the profile and understand the perception of SUS users about the Health Care Networks in the municipality of Votorantim/SP through a Field survey at the Jataí Emergency Care Unit. Method: This is an exploratory, descriptive study with a qualitative approach. A semi-structured interview was carried out with SUS users at the Jataí Emergency Care Unit in the municipality of Votorantim-SP in June 2023. The participants' characterization data and statements were analyzed using Bardin's Content Analysis method. Results: It was observed that users preferentially seek health services at the UPA and are predominantly female, aged between 18 and 39 and do not have supplementary health insurance. SUS users' perceptions of the Health Care Networks were related to the difficulty of accessing health services, users' search for solutions, the development of bonds in health care and knowledge of the differences between the services offered in primary and secondary health care. Conclusion: It was concluded that SUS users' knowledge of the HCN is related to their perception of the health-disease process, which is still centered on the biomedical model and is of an immediate nature. In addition, we observed other factors expressed in their reports that influence their search for health services, such as access, the search for solutions and the role of the link in health care. However, there are few current studies on the way users use health services in Brazil, and there is a need for more studies and research on the subject
publishDate 2023
dc.date.accessioned.fl_str_mv 2023-12-08T18:48:37Z
dc.date.available.fl_str_mv 2023-12-08T18:48:37Z
dc.date.issued.fl_str_mv 2023-11-29
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dc.identifier.uri.fl_str_mv https://repositorio.pucsp.br/jspui/handle/handle/40326
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