Desenvolvimento e avaliação de impacto de intervenção preventiva para síndrome de Burnout em cuidadores residentes

• Autor(a) principal: Costa, Vanessa Santos da
• Data de Publicação: 2015
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações da PUC_RS
• Texto Completo: http://tede2.pucrs.br/tede2/handle/tede/6618
• topic: SÍNDROME DE BURNOUT; INTERVENÇÃO PSICOSSOCIAL; PSICOLOGIA; CIENCIAS HUMANAS::PSICOLOGIA

The Burnout Syndrome (SB) is defined as a response to chronic job stress and can reach professionals from different fields, especially those related to care activities. Residents caregivers of the institutions for the care of children and adolescents in social vulnerability and abandonment situation, play a central role in the lives of children and adolescents sheltered because they have the role to guide and protect them, constituting themselves as a model. The high-stress situations experienced by these caregivers, which are characterized by dealing with children with serious problems, little autonomy, lack of feelings of participation in the organization, work with excess hours, role ambiguity and role conflict, favor the incidence of Burnout. This dissertation, structured in two articles, presents a literature review on the SB, the psychosocial impact of this and some intervention programs focusing on prevention and treatment (Article I). The literature review indicated that interventions focusing on individual prevention and treatment contributed to reducing the levels SB. However, the results of the intervention programs are not kept at follow-up. Therefore, to maintain the results the suggestion is continued intervention programs. The programs focused on interventions combined the individual and the organization also showed positive results, indicating that this type of intervention can be prioritized as the SB develops in relational process of the individual to the workplace. The dissertation also presents the development and evaluation of the impact of a brief intervention program to prevent SB in residents caregivers of the institutions for adolescents in situations of violence or abandonment (Article II). The intervention consisted of four sessions on a monthly basis. The impact was assessed by a quasi-experimental study. The participants were 32 caregivers divided into two groups allocated non-randomly. The intervention group (G1) was formed by 17 professionals and the control group (G2) for 15 professionals. The following instruments were applied before and after the intervention: Demographics data questionnaire and Questionnaire to evaluate the subscales Burnout Syndrome psychosocial risk assessment battery. The results indicated a reduction in dimensions indolence and guilt related to SB and reducing the perception of conflict of roles which is one of psychosocial risks evaluated in the group that underwent the intervention. In the control group, there were no changes in the levels of burnout and psychosocial risks. This result can be seen as early evidence of effectiveness of proposed intervention.