Evaluating the Logistical Service in a Hybrid System of Marketing
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Data de Publicação: | 2016 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | REMark - Revista Brasileira de Marketing |
Texto Completo: | https://periodicos.uninove.br/remark/article/view/12140 |
Resumo: | The hybrid system of marketing, also referred to as multi-channel, has become an effective strategy of maintaining and expanding markets. However, the success of a new market channel is guided in its ability to provide an effective logistics services. The objective of this study was to identify how the logistical service provided by a new multi-channel distributor is assessed from the perspective of marketing channel agents. It is used an analytical model with dimensions of quality logistics services based on literature. For the analysis of the survey were conducted tests based on statistical inference, as T-Student test, Wilcoxon and Mann-Whitney-Wilcoxon (MWW). Evaluation results showed favorable rates as the logistics service provided by multi-channel and also indicated good levels in the quality of logistics services present in the production chain investigated. However, some dimensions of logistics services surveyed reported rates likely to improvements such as ease of procedures and post-delivery support. It was concluded that the strategy to diversify marketing channels provides strategic resource for organizations, providing opportunities for increased market share, brand consolidation, greater market coverage, logistic skills and differentiation from competitors. |
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Evaluating the Logistical Service in a Hybrid System of MarketingAvaliando o Serviço Logístico em um Sistema Híbrido de MarketingMarketing Channels; Multi-channel; Logistic Services.Canais de Marketing; Multicanal; Serviços Logísticos.The hybrid system of marketing, also referred to as multi-channel, has become an effective strategy of maintaining and expanding markets. However, the success of a new market channel is guided in its ability to provide an effective logistics services. The objective of this study was to identify how the logistical service provided by a new multi-channel distributor is assessed from the perspective of marketing channel agents. It is used an analytical model with dimensions of quality logistics services based on literature. For the analysis of the survey were conducted tests based on statistical inference, as T-Student test, Wilcoxon and Mann-Whitney-Wilcoxon (MWW). Evaluation results showed favorable rates as the logistics service provided by multi-channel and also indicated good levels in the quality of logistics services present in the production chain investigated. However, some dimensions of logistics services surveyed reported rates likely to improvements such as ease of procedures and post-delivery support. It was concluded that the strategy to diversify marketing channels provides strategic resource for organizations, providing opportunities for increased market share, brand consolidation, greater market coverage, logistic skills and differentiation from competitors.O sistema hbrido de marketing, tambm referido como multicanal, tem se mostrado uma estratgia efetiva de manuteno e expanso de mercados. Entretanto, o sucesso de um novo canal de mercado est pautado em sua capacidade de proporcionar um efetivo servio logstico. O objetivo deste trabalho foi identificar como o servio logstico prestado por um novo distribuidor multicanal avaliado na perspectiva dos agentes do canal de marketing. Foi utilizado um modelo analtico com as dimenses da qualidade em servios logsticos fundamentadas na literatura. Para a anlise da pesquisa foram realizados testes fundamentados em inferncia estatstica, como Teste T-Student, Wilcoxon e Mann-Whitney-Wilcoxon (MWW). Os resultados das avaliaes demonstraram ndices favorveis quanto ao servio logstico prestado pelo multicanal e tambm indicaram bons nveis na qualidade dos servios logsticos presentes na cadeia produtiva investigada. No entanto, algumas dimenses do servio logstico pesquisado registraram ndices passveis de melhorias, como facilidade de procedimentos e apoio ps-entrega. Concluiu-se que a estratgia de diversificao em canais de marketing propicia recursos estratgicos para as organizaes, possibilitando oportunidades para aumento do market share, consolidao da marca, maior cobertura do mercado, aptides logsticas e diferenciao em relao aos concorrentes.Universidade Nove de Julho - Uninove2016-09-28info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionAvaliado por ParesPeer-reviewed Articleapplication/pdfhttps://periodicos.uninove.br/remark/article/view/1214010.5585/remark.v15i3.3369ReMark - Revista Brasileira de Marketing; v. 15, n. 3 (2016): Julho - Setembro; 418-4312177-5184reponame:REMark - Revista Brasileira de Marketinginstname:Universidade Nove de Julho (UNINOVE)instacron:RBMporhttps://periodicos.uninove.br/remark/article/view/12140/5785Direitos autorais 2019 Revista Brasileira de Marketing – Remarkinfo:eu-repo/semantics/openAccessRosa, Mônica Vivianne TeixeiraAfonso, Bruno Pellizzaro DiasGuimarães, Eloísa Helena RodriguesAfonso, Tarcisio2019-02-19T17:40:36Zoai:https://periodicos.uninove.br:article/12140Revistahttps://periodicos.uninove.br/remarkPRIhttps://periodicos.uninove.br/remark/oaiclaudiaraac@uol.com.br || admin@revistabrasileiramarketing.org || admin@revistabrasileiramarketing.org2177-51842177-5184opendoar:2019-02-19T17:40:36REMark - Revista Brasileira de Marketing - Universidade Nove de Julho (UNINOVE)false |
dc.title.none.fl_str_mv |
Evaluating the Logistical Service in a Hybrid System of Marketing Avaliando o Serviço Logístico em um Sistema Híbrido de Marketing |
title |
Evaluating the Logistical Service in a Hybrid System of Marketing |
spellingShingle |
Evaluating the Logistical Service in a Hybrid System of Marketing Rosa, Mônica Vivianne Teixeira Marketing Channels; Multi-channel; Logistic Services. Canais de Marketing; Multicanal; Serviços Logísticos. |
title_short |
Evaluating the Logistical Service in a Hybrid System of Marketing |
title_full |
Evaluating the Logistical Service in a Hybrid System of Marketing |
title_fullStr |
Evaluating the Logistical Service in a Hybrid System of Marketing |
title_full_unstemmed |
Evaluating the Logistical Service in a Hybrid System of Marketing |
title_sort |
Evaluating the Logistical Service in a Hybrid System of Marketing |
author |
Rosa, Mônica Vivianne Teixeira |
author_facet |
Rosa, Mônica Vivianne Teixeira Afonso, Bruno Pellizzaro Dias Guimarães, Eloísa Helena Rodrigues Afonso, Tarcisio |
author_role |
author |
author2 |
Afonso, Bruno Pellizzaro Dias Guimarães, Eloísa Helena Rodrigues Afonso, Tarcisio |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Rosa, Mônica Vivianne Teixeira Afonso, Bruno Pellizzaro Dias Guimarães, Eloísa Helena Rodrigues Afonso, Tarcisio |
dc.subject.por.fl_str_mv |
Marketing Channels; Multi-channel; Logistic Services. Canais de Marketing; Multicanal; Serviços Logísticos. |
topic |
Marketing Channels; Multi-channel; Logistic Services. Canais de Marketing; Multicanal; Serviços Logísticos. |
description |
The hybrid system of marketing, also referred to as multi-channel, has become an effective strategy of maintaining and expanding markets. However, the success of a new market channel is guided in its ability to provide an effective logistics services. The objective of this study was to identify how the logistical service provided by a new multi-channel distributor is assessed from the perspective of marketing channel agents. It is used an analytical model with dimensions of quality logistics services based on literature. For the analysis of the survey were conducted tests based on statistical inference, as T-Student test, Wilcoxon and Mann-Whitney-Wilcoxon (MWW). Evaluation results showed favorable rates as the logistics service provided by multi-channel and also indicated good levels in the quality of logistics services present in the production chain investigated. However, some dimensions of logistics services surveyed reported rates likely to improvements such as ease of procedures and post-delivery support. It was concluded that the strategy to diversify marketing channels provides strategic resource for organizations, providing opportunities for increased market share, brand consolidation, greater market coverage, logistic skills and differentiation from competitors. |
publishDate |
2016 |
dc.date.none.fl_str_mv |
2016-09-28 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Avaliado por Pares Peer-reviewed Article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://periodicos.uninove.br/remark/article/view/12140 10.5585/remark.v15i3.3369 |
url |
https://periodicos.uninove.br/remark/article/view/12140 |
identifier_str_mv |
10.5585/remark.v15i3.3369 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://periodicos.uninove.br/remark/article/view/12140/5785 |
dc.rights.driver.fl_str_mv |
Direitos autorais 2019 Revista Brasileira de Marketing – Remark info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Direitos autorais 2019 Revista Brasileira de Marketing – Remark |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Nove de Julho - Uninove |
publisher.none.fl_str_mv |
Universidade Nove de Julho - Uninove |
dc.source.none.fl_str_mv |
ReMark - Revista Brasileira de Marketing; v. 15, n. 3 (2016): Julho - Setembro; 418-431 2177-5184 reponame:REMark - Revista Brasileira de Marketing instname:Universidade Nove de Julho (UNINOVE) instacron:RBM |
instname_str |
Universidade Nove de Julho (UNINOVE) |
instacron_str |
RBM |
institution |
RBM |
reponame_str |
REMark - Revista Brasileira de Marketing |
collection |
REMark - Revista Brasileira de Marketing |
repository.name.fl_str_mv |
REMark - Revista Brasileira de Marketing - Universidade Nove de Julho (UNINOVE) |
repository.mail.fl_str_mv |
claudiaraac@uol.com.br || admin@revistabrasileiramarketing.org || admin@revistabrasileiramarketing.org |
_version_ |
1799138642951667712 |