Satisfaction, loyalty and collectivism in cultural destinations
Autor(a) principal: | |
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Data de Publicação: | 2013 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | https://tmstudies.net/index.php/ectms/article/view/582 |
Resumo: | Many studies have analyzed the impact of destination image ontourist satisfaction and loyalty, including different mediatingvariables both affective and cognitive. This article will attemptto determine whether the representative model of visitors'future behavior (satisfaction and loyalty), viewed in terms ofexpectations, disconfirmation, satisfaction, emotions and loyalty,follows a universal common pattern or whether that behavioractually differs, when the model is applied to culturaldestinations offering different attractions. The conclusion is thatthere is a different pattern for urban cultural destinations whichinclude beaches among their attractions. |
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Satisfaction, loyalty and collectivism in cultural destinationsSatisfacción, lealtad y colectivismo en destinos culturalesCultural destinationemotionexpectationsdisconfirmationtourist satisfactionMany studies have analyzed the impact of destination image ontourist satisfaction and loyalty, including different mediatingvariables both affective and cognitive. This article will attemptto determine whether the representative model of visitors'future behavior (satisfaction and loyalty), viewed in terms ofexpectations, disconfirmation, satisfaction, emotions and loyalty,follows a universal common pattern or whether that behavioractually differs, when the model is applied to culturaldestinations offering different attractions. The conclusion is thatthere is a different pattern for urban cultural destinations whichinclude beaches among their attractions.Múltiples trabajos analizan el impacto que la imagen de los destinostiene sobre la satisfacción y lealtad de los turistas, incluyendodiferentes variables mediadoras tanto afectivas como cognitivas. Elpresente artículo pretende dilucidar si el modelo representativo delcomportamiento futuro de los visitantes (satisfacción y lealtad) enfunción de las expectativas, disconfirmación, satisfacción, emociones ylealtad, obedece a pautas comunes y universales, o si bien talfuncionamiento difiere cuando se aplica a destinos caracterizados pordistintas atracciones. Se concluye con la existencia de un patrón decomportamiento diferente para aquellos destinos culturales urbanosque incorporan playas entre sus atracciones.University of Algarve2013-10-24info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://tmstudies.net/index.php/ectms/article/view/582Revista Encontros Científicos - Tourism & Management Studies; v. 9 n. 2 (2013); 44-49Tourism & Management Studies; Vol. 9 N.º 2 (2013); 44-49Tourism & Management Studies; Vol. 9 No. 2 (2013); 44-49Revista Encontros Científicos - Tourism & Management Studies; Vol. 9 Núm. 2 (2013); 44-492182-8466reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://tmstudies.net/index.php/ectms/article/view/582https://tmstudies.net/index.php/ectms/article/view/582/976Copyright (c) 2016 Tourism & Management Studiesinfo:eu-repo/semantics/openAccessRey Moreno, ManuelMedina Molina, CayetanoRufín Moreno, Ramón2023-12-27T10:25:30Zoai:ojs.pkp.sfu.ca:article/582Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T00:56:20.129099Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Satisfaction, loyalty and collectivism in cultural destinations Satisfacción, lealtad y colectivismo en destinos culturales |
title |
Satisfaction, loyalty and collectivism in cultural destinations |
spellingShingle |
Satisfaction, loyalty and collectivism in cultural destinations Rey Moreno, Manuel Cultural destination emotion expectations disconfirmation tourist satisfaction |
title_short |
Satisfaction, loyalty and collectivism in cultural destinations |
title_full |
Satisfaction, loyalty and collectivism in cultural destinations |
title_fullStr |
Satisfaction, loyalty and collectivism in cultural destinations |
title_full_unstemmed |
Satisfaction, loyalty and collectivism in cultural destinations |
title_sort |
Satisfaction, loyalty and collectivism in cultural destinations |
author |
Rey Moreno, Manuel |
author_facet |
Rey Moreno, Manuel Medina Molina, Cayetano Rufín Moreno, Ramón |
author_role |
author |
author2 |
Medina Molina, Cayetano Rufín Moreno, Ramón |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Rey Moreno, Manuel Medina Molina, Cayetano Rufín Moreno, Ramón |
dc.subject.por.fl_str_mv |
Cultural destination emotion expectations disconfirmation tourist satisfaction |
topic |
Cultural destination emotion expectations disconfirmation tourist satisfaction |
description |
Many studies have analyzed the impact of destination image ontourist satisfaction and loyalty, including different mediatingvariables both affective and cognitive. This article will attemptto determine whether the representative model of visitors'future behavior (satisfaction and loyalty), viewed in terms ofexpectations, disconfirmation, satisfaction, emotions and loyalty,follows a universal common pattern or whether that behavioractually differs, when the model is applied to culturaldestinations offering different attractions. The conclusion is thatthere is a different pattern for urban cultural destinations whichinclude beaches among their attractions. |
publishDate |
2013 |
dc.date.none.fl_str_mv |
2013-10-24 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://tmstudies.net/index.php/ectms/article/view/582 |
url |
https://tmstudies.net/index.php/ectms/article/view/582 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
https://tmstudies.net/index.php/ectms/article/view/582 https://tmstudies.net/index.php/ectms/article/view/582/976 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2016 Tourism & Management Studies info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2016 Tourism & Management Studies |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
University of Algarve |
publisher.none.fl_str_mv |
University of Algarve |
dc.source.none.fl_str_mv |
Revista Encontros Científicos - Tourism & Management Studies; v. 9 n. 2 (2013); 44-49 Tourism & Management Studies; Vol. 9 N.º 2 (2013); 44-49 Tourism & Management Studies; Vol. 9 No. 2 (2013); 44-49 Revista Encontros Científicos - Tourism & Management Studies; Vol. 9 Núm. 2 (2013); 44-49 2182-8466 reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
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1799136448721453056 |