Why bad feelings predict good behaviours: The role of positive and negative anticipated emotions on consumer ethical decision making.

• Autor(a) principal: Escadas, Marco
• Data de Publicação: 2019
• Outros Autores: Jalali, Marjan S., Farhangmehr, Minoo
• Tipo de documento: Artigo
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/11110/1873
• topic: Consumer Ethics; Ethical Decision-Making Process; Anticipated Emotions; Guilt; Pride

Research suggests that emotions can greatly influence consumer decision making and behaviours. Notwithstanding, our understanding of the role of anticipated emo‐tions in what is an inherently complex deliberation process—that of consumer eth‐ics—is still quite limited. The present study thus aims to address this gap, in two key ways: first, by measuring the influence of positive and negative anticipated emotions at each stage of the consumer ethical decision making process; and second by de‐scribing the specific emotions that most affect each component of the consumer ethical deliberation process and assessing their relative weight in predicting deci‐sions involving ethical issues. Through the examination of 603 ethical situations and using multiple regression analysis, the findings indicate that anticipated emotions can account for up to 59% of the variance in consumer decisions involving ethics. Anticipating the experience of negative emotions as a result of carrying out an un‐ethical behaviour was the affective component found to most influence consumer ethical deliberation process; and anticipated guilt was the discrete emotion exerting the greatest effect on consumer decision making in ethical situations. The findings indicate that more than feeling good, consumers avoid feeling bad; such that ethi‐cally favourable decisions emerge to prevent experiencing negative emotions in the future.