Measuring satisfaction with basic medical insurance in China

• Autor(a) principal: Chen Liang
• Data de Publicação: 2023
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10071/29605
• topic: CCSI; Medical insurance; Satisfaction; CFA analysis; SEM analysis; Seguro de saúde -- Health insurance; Pesquisa de satisfação; Análise de CFA; Análise de SEM

The medical insurance system is an extremely important item for global populations, representing a hot topic of discussion in every country. In recent years, China attaches greater importance to the health of people, and came up with the slogan of building a healthy China. A series of medical insurance reforms were in place, showing the country’s concern about healthcare issues. Consequently, some problems have also been exposed in this process, and some of those problems end up by causing a dissatisfaction from the point of view of basic medical insurance users. This study is thus proposed to evaluate resident’s satisfaction related to basic medical insurance in China, specifically in two Chinese provinces (Guangdong and Shanxi), and present some proposals on how to overcome the identified causes of dissatisfaction. A mixed-methodology is proposed for that purpose, where semi-structured interviews and a survey are performed. The survey used to measure the satisfaction with medical insurance results from an adjustment of the CCSI satisfaction model, which is a CSI model created by Tsinghua University and used to test industry satisfaction in China. Finally, through the investigation, this study finds that service quality is the main factor affecting people's satisfaction. Although the satisfaction of Guangdong Province and Shanxi Province is lower in these two dimensions, the satisfaction of Guangdong province is also significantly higher than that of Shanxi Province.