e-Insurance or Digital Insurance: the information and communication technologies used by the main insurance companies in Brazil

Detalhes bibliográficos
Autor(a) principal: Ferreira, Lucas Queiroz
Data de Publicação: 2019
Outros Autores: Silva, Francisco Carlos Lopes da, Siqueira, Erica Souza
Tipo de documento: Artigo
Idioma: por
Título da fonte: Journal of Perspectives in Management
Texto Completo: https://periodicos.ufpe.br/revistas/index.php/jpm/article/view/239227
Resumo: The share of the insurance sector in Brazil is expected to reach 7.5% of GDP and, on the other hand, is still not very accessible to the retail population, mainly due to its costs. At the same time, information and communication technologies have been widely used to innovate businesses, organizations and companies, in order to expand services, reduce costs, increase performance and reach, as well as disseminate information. In this scenario, this research seeks to recover this discussion, presenting benefits and barriers to adoption of online services. The aim of this research is to investigate the main information and communication technologies used in online services by the largest insurers in Brazil. The discussion about e-Business and eInsurance themes in order to improve services and lower costs, allowing diffusion and expansion of people's access to services is the major contribution.
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spelling e-Insurance or Digital Insurance: the information and communication technologies used by the main insurance companies in Brazile-Insurance o Seguros Digitales: las tecnologías de información y comunicación utilizadas por las principales empresas aseguradoras de Brasile-Insurance ou Seguros Digitais – as tecnologias de informação e comunicação utilizadas pelas principais empresas seguradoras do Brasile-Businesse-InsuranceInsurance CompaniesICTe-Insurancee-BusinessTICAseguradorasSeguroe-Insurancee-BusinessTICSeguradorasSeguroThe share of the insurance sector in Brazil is expected to reach 7.5% of GDP and, on the other hand, is still not very accessible to the retail population, mainly due to its costs. At the same time, information and communication technologies have been widely used to innovate businesses, organizations and companies, in order to expand services, reduce costs, increase performance and reach, as well as disseminate information. In this scenario, this research seeks to recover this discussion, presenting benefits and barriers to adoption of online services. The aim of this research is to investigate the main information and communication technologies used in online services by the largest insurers in Brazil. The discussion about e-Business and eInsurance themes in order to improve services and lower costs, allowing diffusion and expansion of people's access to services is the major contribution.Las aseguradoras, que componen el sector de servicios, son vistas como grandes agentes económicos. La participación del sector de seguros, de Brasil debe llegar al 7,5% del PIB y, por otro lado, todavía es poco accesible a la población en el comercio minorista, principalmente en función de sus costos. Paralelamente, las tecnologías de información y comunicación han sido ampliamente utilizadas para innovar los negocios, las organizaciones y las sociedades, en el sentido de ampliar servicios, reducir costos, aumentar el rendimiento y el alcance, así como difundir información. En este escenario, esta investigación busca recuperar esa discusión, presentando beneficios y barreras para la adopción de servicios en línea. Para contextualizar la discusión, fueron exploradas las plataformas digitales de las cinco mayores aseguradas de Brasil, con objetivo de investigar cómo los servicios online son ofrecidos por medio de las TIC. Como contribución está la discusión de temas de e-Business y e-Insurance para perfeccionar servicios y abaratar costos, permitiendo difusión y ampliación del acceso de personas a los servicios securitarios.As seguradoras, que compõe o setor de serviços, são vistas como grandes agentes econômicos. A participação do setor de seguros, no Brasil, deve chegar a 7,5% do PIB e, por outro lado, ainda é pouco acessível à população no varejo, principalmente em função de seus custos. Paralelamente, as tecnologias de informação e comunicação (TIC) tem sido largamente utilizadas para inovar os negócios, organizações e sociedades, no sentido de ampliar serviços, reduzir custos, aumentar performance e alcance, bem como difundir informações. Nesse cenário, essa pesquisa busca recuperar essa discussão, apresentando benefícios e barreiras para adoção de serviços online. Para contextualizar a discussão, foram exploradas as plataformas digitais das cinco maiores seguradoras do Brasil, com o objetivo de investigar quais são as principais tecnologias da informação e comunicação utilizadas nos serviços online pelas maiores seguradoras no Brasil. Como contribuição está a discussão de temas como e-Business e e-Insurance no sentido de aprimorar serviços e baratear custos, permitindo difusão e ampliação do acesso de pessoas aos serviços securitários.Universidade Federal de Pernambuco2019-02-07info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionPeer-reviewed ArticleArtigo científicoapplication/pdfhttps://periodicos.ufpe.br/revistas/index.php/jpm/article/view/23922710.51359/2594-8040.2018.239227Journal of Perspectives in Management; v. 2, n. 2, (2018): Julho-Dezembro.; 51-65Journal of Perspectives in Management; v. 2, n. 2, (2018): Julho-Dezembro.; 51-652594-8040reponame:Journal of Perspectives in Managementinstname:Universidade Federal de Pernambuco (UFPE)instacron:UFPEporhttps://periodicos.ufpe.br/revistas/index.php/jpm/article/view/239227/31323Copyright (c) 2019 Lucas QUEIROZ FERREIRA, Francisco Carlos Lopes da Silva, Erica Souza Siqueirainfo:eu-repo/semantics/openAccessFerreira, Lucas QueirozSilva, Francisco Carlos Lopes daSiqueira, Erica Souza2023-04-24T13:57:50Zoai:oai.periodicos.ufpe.br:article/239227Revistahttps://periodicos.ufpe.br/revistas/jpmPUBhttps://periodicos.ufpe.br/revistas/jpm/oaimarcele.elisa@ufpe.br || periodicos.ufpe@ufpe.br2594-80402594-8040opendoar:2023-04-24T13:57:50Journal of Perspectives in Management - Universidade Federal de Pernambuco (UFPE)false
dc.title.none.fl_str_mv e-Insurance or Digital Insurance: the information and communication technologies used by the main insurance companies in Brazil
e-Insurance o Seguros Digitales: las tecnologías de información y comunicación utilizadas por las principales empresas aseguradoras de Brasil
e-Insurance ou Seguros Digitais – as tecnologias de informação e comunicação utilizadas pelas principais empresas seguradoras do Brasil
title e-Insurance or Digital Insurance: the information and communication technologies used by the main insurance companies in Brazil
spellingShingle e-Insurance or Digital Insurance: the information and communication technologies used by the main insurance companies in Brazil
Ferreira, Lucas Queiroz
e-Business
e-Insurance
Insurance Companies
ICT
e-Insurance
e-Business
TIC
Aseguradoras
Seguro
e-Insurance
e-Business
TIC
Seguradoras
Seguro
title_short e-Insurance or Digital Insurance: the information and communication technologies used by the main insurance companies in Brazil
title_full e-Insurance or Digital Insurance: the information and communication technologies used by the main insurance companies in Brazil
title_fullStr e-Insurance or Digital Insurance: the information and communication technologies used by the main insurance companies in Brazil
title_full_unstemmed e-Insurance or Digital Insurance: the information and communication technologies used by the main insurance companies in Brazil
title_sort e-Insurance or Digital Insurance: the information and communication technologies used by the main insurance companies in Brazil
author Ferreira, Lucas Queiroz
author_facet Ferreira, Lucas Queiroz
Silva, Francisco Carlos Lopes da
Siqueira, Erica Souza
author_role author
author2 Silva, Francisco Carlos Lopes da
Siqueira, Erica Souza
author2_role author
author
dc.contributor.author.fl_str_mv Ferreira, Lucas Queiroz
Silva, Francisco Carlos Lopes da
Siqueira, Erica Souza
dc.subject.por.fl_str_mv e-Business
e-Insurance
Insurance Companies
ICT
e-Insurance
e-Business
TIC
Aseguradoras
Seguro
e-Insurance
e-Business
TIC
Seguradoras
Seguro
topic e-Business
e-Insurance
Insurance Companies
ICT
e-Insurance
e-Business
TIC
Aseguradoras
Seguro
e-Insurance
e-Business
TIC
Seguradoras
Seguro
description The share of the insurance sector in Brazil is expected to reach 7.5% of GDP and, on the other hand, is still not very accessible to the retail population, mainly due to its costs. At the same time, information and communication technologies have been widely used to innovate businesses, organizations and companies, in order to expand services, reduce costs, increase performance and reach, as well as disseminate information. In this scenario, this research seeks to recover this discussion, presenting benefits and barriers to adoption of online services. The aim of this research is to investigate the main information and communication technologies used in online services by the largest insurers in Brazil. The discussion about e-Business and eInsurance themes in order to improve services and lower costs, allowing diffusion and expansion of people's access to services is the major contribution.
publishDate 2019
dc.date.none.fl_str_mv 2019-02-07
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
Artigo científico
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://periodicos.ufpe.br/revistas/index.php/jpm/article/view/239227
10.51359/2594-8040.2018.239227
url https://periodicos.ufpe.br/revistas/index.php/jpm/article/view/239227
identifier_str_mv 10.51359/2594-8040.2018.239227
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://periodicos.ufpe.br/revistas/index.php/jpm/article/view/239227/31323
dc.rights.driver.fl_str_mv Copyright (c) 2019 Lucas QUEIROZ FERREIRA, Francisco Carlos Lopes da Silva, Erica Souza Siqueira
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2019 Lucas QUEIROZ FERREIRA, Francisco Carlos Lopes da Silva, Erica Souza Siqueira
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade Federal de Pernambuco
publisher.none.fl_str_mv Universidade Federal de Pernambuco
dc.source.none.fl_str_mv Journal of Perspectives in Management; v. 2, n. 2, (2018): Julho-Dezembro.; 51-65
Journal of Perspectives in Management; v. 2, n. 2, (2018): Julho-Dezembro.; 51-65
2594-8040
reponame:Journal of Perspectives in Management
instname:Universidade Federal de Pernambuco (UFPE)
instacron:UFPE
instname_str Universidade Federal de Pernambuco (UFPE)
instacron_str UFPE
institution UFPE
reponame_str Journal of Perspectives in Management
collection Journal of Perspectives in Management
repository.name.fl_str_mv Journal of Perspectives in Management - Universidade Federal de Pernambuco (UFPE)
repository.mail.fl_str_mv marcele.elisa@ufpe.br || periodicos.ufpe@ufpe.br
_version_ 1797041927892238336

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