The profile of the quality professionals in the 21st century

Detalhes bibliográficos
Autor(a) principal: Uzdurum, Ilknur
Data de Publicação: 2018
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/1822/57282
Resumo: Dissertação de mestrado em Engineering and Quality Management
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spelling The profile of the quality professionals in the 21st centuryQuality professionalsSkills and competencesQuality of 21st centuryQuality 4.0Worldwide surveyEngenharia e Tecnologia::Outras Engenharias e TecnologiasDissertação de mestrado em Engineering and Quality ManagementThis thesis proposes the profile – skills and competences – of the Quality Professional of the 21st Century. In the authors opinion this is an important and needed contribution to the field of Quality due to the fact that it is important to understand whether Quality Professionals are ready or not to face the new challenges of the industry today. We, as Quality Professionals, are still using methodologies and tools that have been proposed in the 20s, 50s or 80s of the last century and they are still very important to improve the processes performance in the companies, but a question should be raised up – Are these methodologies and tools enough and aligned with the current requirements, needs and expectations of the companies? The revision of literature carried out enabled the identification of several research gaps. The main gap concerns with respondents’ sample. The worldwide survey carried out enabled the assessment of the perceptions from respondents around the world. The main purpose of this research is to define the profile of the 21st Century Quality Professional, based on the perspectives of worldwide Quality Leaders and Quality Professionals. To accomplish it, an international survey was designed and developed aiming at the collection of the contributions of worldwide Quality Practitioners. The results highlight that “Management Skills” are the most important skills and competences for Quality Professionals of the 21st Century. Leadership Skills are considered by the respondents next most important skills and competence group. Rest of the skill groups were rated by the respondents respectively; Soft Skills, Technical Skills and Analytical Skills. Several statistical tests were carried out namely those to ascertain the internal consistency of the data set (Reliability Analysis) and the statistical significance of the differences between grouping variables (Kruskal-Wallis Test). Results suggest that the assessment of some variables differ according to some grouping variables. From a practical point of view, this research will contribute to support companies in the definition of the Quality Professional profile needed to face Quality and the Innovation of the 21st century. The assessment of the main cause of those differences can be shown as further research example.Sampaio, PauloUniversidade do MinhoUzdurum, Ilknur20182018-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/1822/57282eng202055213info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-07-21T12:19:07Zoai:repositorium.sdum.uminho.pt:1822/57282Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T19:12:02.007514Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The profile of the quality professionals in the 21st century
title The profile of the quality professionals in the 21st century
spellingShingle The profile of the quality professionals in the 21st century
Uzdurum, Ilknur
Quality professionals
Skills and competences
Quality of 21st century
Quality 4.0
Worldwide survey
Engenharia e Tecnologia::Outras Engenharias e Tecnologias
title_short The profile of the quality professionals in the 21st century
title_full The profile of the quality professionals in the 21st century
title_fullStr The profile of the quality professionals in the 21st century
title_full_unstemmed The profile of the quality professionals in the 21st century
title_sort The profile of the quality professionals in the 21st century
author Uzdurum, Ilknur
author_facet Uzdurum, Ilknur
author_role author
dc.contributor.none.fl_str_mv Sampaio, Paulo
Universidade do Minho
dc.contributor.author.fl_str_mv Uzdurum, Ilknur
dc.subject.por.fl_str_mv Quality professionals
Skills and competences
Quality of 21st century
Quality 4.0
Worldwide survey
Engenharia e Tecnologia::Outras Engenharias e Tecnologias
topic Quality professionals
Skills and competences
Quality of 21st century
Quality 4.0
Worldwide survey
Engenharia e Tecnologia::Outras Engenharias e Tecnologias
description Dissertação de mestrado em Engineering and Quality Management
publishDate 2018
dc.date.none.fl_str_mv 2018
2018-01-01T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/1822/57282
url http://hdl.handle.net/1822/57282
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 202055213
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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