Scorecard and KPIs for monitoring software factories effectiveness in the financial sector
Autor(a) principal: | |
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Data de Publicação: | 2022 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | https://doi.org/10.12821/ijispm010302 |
Resumo: | Financial corporations and especially banking institutions have important needs concerning to the development of software around their business core. The software, that traditionally had been developed in house by the IT departments, is now usually outsourced to IT firms. These firms work under the software factories model. An important feature within this sector is that usually the financial groups keep the ownership of these firms because the strategic value of the software for the core business. These firms work almost exclusively for the owner financial group developing their software, but they have to demonstrate that they are so profitable and competitive like any other firm. The organizational structure of these firms has some differential features. Top level tasks (software design and project management) are usually performed by the IT firm but the development is usually subcontracted to other software companies. Although financial corporations have always paid a special interest to investing in management and organizational policies to improve their efficiency, there have being always an important lack regarding to the control and monitoring of the software projects. They do not have suitable tools for monitoring actual process effectiveness. Adapting scorecards to this environment could be a useful tool for monitoring and improvement the process. Scorecard could here be used both as a tool for internal effectiveness measurement as well as externally, presenting sustainabilityindicators for the shareholders, the financial institutions. This paper aims to identify and define a collection of Key Performance Indicators which permit effectiveness to be improved under this context, focusing in the specific supplychain model given by owner (financial group), software factory and software developers (subcontracted). |
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Scorecard and KPIs for monitoring software factories effectiveness in the financial sectorSoftware Factoryfinancial software developmentBalanced ScorecardKPIsefficiencyFinancial corporations and especially banking institutions have important needs concerning to the development of software around their business core. The software, that traditionally had been developed in house by the IT departments, is now usually outsourced to IT firms. These firms work under the software factories model. An important feature within this sector is that usually the financial groups keep the ownership of these firms because the strategic value of the software for the core business. These firms work almost exclusively for the owner financial group developing their software, but they have to demonstrate that they are so profitable and competitive like any other firm. The organizational structure of these firms has some differential features. Top level tasks (software design and project management) are usually performed by the IT firm but the development is usually subcontracted to other software companies. Although financial corporations have always paid a special interest to investing in management and organizational policies to improve their efficiency, there have being always an important lack regarding to the control and monitoring of the software projects. They do not have suitable tools for monitoring actual process effectiveness. Adapting scorecards to this environment could be a useful tool for monitoring and improvement the process. Scorecard could here be used both as a tool for internal effectiveness measurement as well as externally, presenting sustainabilityindicators for the shareholders, the financial institutions. This paper aims to identify and define a collection of Key Performance Indicators which permit effectiveness to be improved under this context, focusing in the specific supplychain model given by owner (financial group), software factory and software developers (subcontracted).UMinho Editora2022-02-18info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://doi.org/10.12821/ijispm010302https://doi.org/10.12821/ijispm010302International Journal of Information Systems and Project Management; Vol. 1 N.º 3 (2013); 29-43International Journal of Information Systems and Project Management; Vol. 1 No. 3 (2013); 29-432182-7788reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://revistas.uminho.pt/index.php/ijispm/article/view/3948https://revistas.uminho.pt/index.php/ijispm/article/view/3948/4012Rodríguez Montequín, VicenteÁlvarez Pérez, CésarOrtega Fernández, FranciscoVillanueva Balsera, Joaquíninfo:eu-repo/semantics/openAccess2023-03-23T11:57:57Zoai:journals.uminho.pt:article/3948Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T17:45:21.643062Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Scorecard and KPIs for monitoring software factories effectiveness in the financial sector |
title |
Scorecard and KPIs for monitoring software factories effectiveness in the financial sector |
spellingShingle |
Scorecard and KPIs for monitoring software factories effectiveness in the financial sector Rodríguez Montequín, Vicente Software Factory financial software development Balanced Scorecard KPIs efficiency |
title_short |
Scorecard and KPIs for monitoring software factories effectiveness in the financial sector |
title_full |
Scorecard and KPIs for monitoring software factories effectiveness in the financial sector |
title_fullStr |
Scorecard and KPIs for monitoring software factories effectiveness in the financial sector |
title_full_unstemmed |
Scorecard and KPIs for monitoring software factories effectiveness in the financial sector |
title_sort |
Scorecard and KPIs for monitoring software factories effectiveness in the financial sector |
author |
Rodríguez Montequín, Vicente |
author_facet |
Rodríguez Montequín, Vicente Álvarez Pérez, César Ortega Fernández, Francisco Villanueva Balsera, Joaquín |
author_role |
author |
author2 |
Álvarez Pérez, César Ortega Fernández, Francisco Villanueva Balsera, Joaquín |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Rodríguez Montequín, Vicente Álvarez Pérez, César Ortega Fernández, Francisco Villanueva Balsera, Joaquín |
dc.subject.por.fl_str_mv |
Software Factory financial software development Balanced Scorecard KPIs efficiency |
topic |
Software Factory financial software development Balanced Scorecard KPIs efficiency |
description |
Financial corporations and especially banking institutions have important needs concerning to the development of software around their business core. The software, that traditionally had been developed in house by the IT departments, is now usually outsourced to IT firms. These firms work under the software factories model. An important feature within this sector is that usually the financial groups keep the ownership of these firms because the strategic value of the software for the core business. These firms work almost exclusively for the owner financial group developing their software, but they have to demonstrate that they are so profitable and competitive like any other firm. The organizational structure of these firms has some differential features. Top level tasks (software design and project management) are usually performed by the IT firm but the development is usually subcontracted to other software companies. Although financial corporations have always paid a special interest to investing in management and organizational policies to improve their efficiency, there have being always an important lack regarding to the control and monitoring of the software projects. They do not have suitable tools for monitoring actual process effectiveness. Adapting scorecards to this environment could be a useful tool for monitoring and improvement the process. Scorecard could here be used both as a tool for internal effectiveness measurement as well as externally, presenting sustainabilityindicators for the shareholders, the financial institutions. This paper aims to identify and define a collection of Key Performance Indicators which permit effectiveness to be improved under this context, focusing in the specific supplychain model given by owner (financial group), software factory and software developers (subcontracted). |
publishDate |
2022 |
dc.date.none.fl_str_mv |
2022-02-18 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://doi.org/10.12821/ijispm010302 https://doi.org/10.12821/ijispm010302 |
url |
https://doi.org/10.12821/ijispm010302 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
https://revistas.uminho.pt/index.php/ijispm/article/view/3948 https://revistas.uminho.pt/index.php/ijispm/article/view/3948/4012 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
UMinho Editora |
publisher.none.fl_str_mv |
UMinho Editora |
dc.source.none.fl_str_mv |
International Journal of Information Systems and Project Management; Vol. 1 N.º 3 (2013); 29-43 International Journal of Information Systems and Project Management; Vol. 1 No. 3 (2013); 29-43 2182-7788 reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
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1799131538248433664 |