Credit management

• Autor(a) principal: Miguel, Joana Ruivo Carreira
• Data de Publicação: 2017
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10400.8/3165
• topic: Estágio; Umbelino Monteiro; Gestão de crédito; Risco de crédito; Politicas de crédito; Domínio/Área Científica::Ciências Sociais::Economia e Gestão

This report is based on the internship activities performed at Umbelino Monteiro SA, to finish my International Business Master. The internship allowed me to have contact with the business reality. I have developed tasks in a period of approximately six months in the financial and commercial areas. All the activities and procedures used will be explained is this report. One of the activities that consumes most of the time and in which I tried to support the company, is related with credit management. Credit management is not a new theme, but is still relevant to each firm as it allows to reduce their risk. At Umbelino this relevance is not an exception, due to the higher number of customers from different countries. With the crisis of 2007/2008, Umbelino, like many firms, began to experience great difficulties regarding the receipt of customer’s credit. Several firms went bankrupt, leaving other companies in trouble and creating a snowball, which resulted in credit problems in most companies. For this reason, credit management theme is addressed in this paper. Moreover, the specific case of the company in question is analyzed, and some suggestions for improvement are presented. Umbelino uses monthly analyzes and credit insurance, in order to minimize the risk assumed. Although the firm lacks sufficient human resources to devote more to this issue and to use all the tools that the company already has available.