Medical tourism: how lobby servicescape may influence customers’ image and pleasure

Detalhes bibliográficos
Autor(a) principal: Loureiro, S. M. C.
Data de Publicação: 2014
Outros Autores: Ferreira, E. S.
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: https://ciencia.iscte-iul.pt/public/pub/id/18780
http://hdl.handle.net/10071/8393
Resumo: Medical tourism has become of increasing interest for both researchers and managers in 21st century. However, how lobby servicescape influences customer’s image and pleasure is not well understood. To contribute to address this gap, this study aims to explore the effect of three factors of servicescape on customers’ image and pleasure. So, a sample of 332 fully completely questionnaires were employed to test the proposed model. Findings reveal servicescape as an effective antecedent of customer’s image and pleasure. Finally, the article also attempts to provide managerial implications and suggests further research.
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spelling Medical tourism: how lobby servicescape may influence customers’ image and pleasureServicescapePleasureImageMedical tourismMedical tourism has become of increasing interest for both researchers and managers in 21st century. However, how lobby servicescape influences customer’s image and pleasure is not well understood. To contribute to address this gap, this study aims to explore the effect of three factors of servicescape on customers’ image and pleasure. So, a sample of 332 fully completely questionnaires were employed to test the proposed model. Findings reveal servicescape as an effective antecedent of customer’s image and pleasure. Finally, the article also attempts to provide managerial implications and suggests further research.Universidade de Aveiro2015-01-27T18:11:09Z2014-01-01T00:00:00Z20142015-01-27T18:10:07Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://ciencia.iscte-iul.pt/public/pub/id/18780http://hdl.handle.net/10071/8393eng1645-9261Loureiro, S. M. C.Ferreira, E. S.info:eu-repo/semantics/embargoedAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-07-07T03:18:30Zoai:repositorio.iscte-iul.pt:10071/8393Portal AgregadorONGhttps://www.rcaap.pt/oai/openairemluisa.alvim@gmail.comopendoar:71602024-07-07T03:18:30Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Medical tourism: how lobby servicescape may influence customers’ image and pleasure
title Medical tourism: how lobby servicescape may influence customers’ image and pleasure
spellingShingle Medical tourism: how lobby servicescape may influence customers’ image and pleasure
Loureiro, S. M. C.
Servicescape
Pleasure
Image
Medical tourism
title_short Medical tourism: how lobby servicescape may influence customers’ image and pleasure
title_full Medical tourism: how lobby servicescape may influence customers’ image and pleasure
title_fullStr Medical tourism: how lobby servicescape may influence customers’ image and pleasure
title_full_unstemmed Medical tourism: how lobby servicescape may influence customers’ image and pleasure
title_sort Medical tourism: how lobby servicescape may influence customers’ image and pleasure
author Loureiro, S. M. C.
author_facet Loureiro, S. M. C.
Ferreira, E. S.
author_role author
author2 Ferreira, E. S.
author2_role author
dc.contributor.author.fl_str_mv Loureiro, S. M. C.
Ferreira, E. S.
dc.subject.por.fl_str_mv Servicescape
Pleasure
Image
Medical tourism
topic Servicescape
Pleasure
Image
Medical tourism
description Medical tourism has become of increasing interest for both researchers and managers in 21st century. However, how lobby servicescape influences customer’s image and pleasure is not well understood. To contribute to address this gap, this study aims to explore the effect of three factors of servicescape on customers’ image and pleasure. So, a sample of 332 fully completely questionnaires were employed to test the proposed model. Findings reveal servicescape as an effective antecedent of customer’s image and pleasure. Finally, the article also attempts to provide managerial implications and suggests further research.
publishDate 2014
dc.date.none.fl_str_mv 2014-01-01T00:00:00Z
2014
2015-01-27T18:11:09Z
2015-01-27T18:10:07Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://ciencia.iscte-iul.pt/public/pub/id/18780
http://hdl.handle.net/10071/8393
url https://ciencia.iscte-iul.pt/public/pub/id/18780
http://hdl.handle.net/10071/8393
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 1645-9261
dc.rights.driver.fl_str_mv info:eu-repo/semantics/embargoedAccess
eu_rights_str_mv embargoedAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade de Aveiro
publisher.none.fl_str_mv Universidade de Aveiro
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv mluisa.alvim@gmail.com
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