Creating a holistic excellence model adapted for technology-based companies

Detalhes bibliográficos
Autor(a) principal: Pastor Tejedor, Ana Clara
Data de Publicação: 2024
Outros Autores: Pastor Tejedor, Jesús, Navarro Elola, Luis, Sodhi, Manbir, Pérez Sancho, Guillermo
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: https://tmstudies.net/index.php/ectms/article/view/611
Resumo: The objective of this study is the preparation of a management model that brings together the advantages of models from different disciplines: Balanced Scorecard (BSC), European Foundation for Quality Management (EFQM) and Holistic Marketing (HM). HM proposes an overview of organisations – taking into account all value streams which companies generate – while the business excellence criteria of the EFQM define the structure platforms of Kotler et al. (2001), and the BSC guarantees implementation, monitoring and enforcement. Once developed, this model was adapted for the specific characteristics of technology-based companies (TBC), based on interviews with managers of these businesses.
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spelling Creating a holistic excellence model adapted for technology-based companiesCreación de un modelo de excelencia holístico adaptado empresas de base tecnológicaManagementmarketingqualityBSCEFQMThe objective of this study is the preparation of a management model that brings together the advantages of models from different disciplines: Balanced Scorecard (BSC), European Foundation for Quality Management (EFQM) and Holistic Marketing (HM). HM proposes an overview of organisations – taking into account all value streams which companies generate – while the business excellence criteria of the EFQM define the structure platforms of Kotler et al. (2001), and the BSC guarantees implementation, monitoring and enforcement. Once developed, this model was adapted for the specific characteristics of technology-based companies (TBC), based on interviews with managers of these businesses.El objetivo de este estudio es la confección de un modelo de gestión que aglutine las ventajas de modelos de distintas disciplinas: Balanced Scored Card (BSC), Modelo Europeo de Gestión de la Calidad (EFQM) y Marketing Holístico (MH). El MH aporta al modelo propuesto una visión global de la organización teniendo en cuenta los flujos de valor que la empresa genera, mientras que los criterios de excelencia empresarial del EFQM permiten definir la estructura de las plataformas que define el modelo de Kotler, y el BSC garantiza su aplicación, seguimiento y cumplimiento. Una vez desarrollado este modelo se adaptó a las características particulares de las empresas de base tecnológica (ETBs), basándonos en dieciocho entrevistas realizadas a gerentes de este tipo de empresas.University of Algarve2024-01-10info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://tmstudies.net/index.php/ectms/article/view/611Revista Encontros Científicos - Tourism & Management Studies; v. 10 (2014): Special Issue; 7-18Tourism & Management Studies; Vol. 10 (2014): Special Issue; 7-18Tourism & Management Studies; Vol. 10 (2014): Special Issue; 7-18Revista Encontros Científicos - Tourism & Management Studies; Vol. 10 (2014): Special Issue; 7-182182-8466reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://tmstudies.net/index.php/ectms/article/view/611https://tmstudies.net/index.php/ectms/article/view/611/1076Copyright (c) 2016 Tourism & Management Studiesinfo:eu-repo/semantics/openAccessPastor Tejedor, Ana ClaraPastor Tejedor, JesúsNavarro Elola, LuisSodhi, ManbirPérez Sancho, Guillermo2024-01-17T15:28:41Zoai:ojs.pkp.sfu.ca:article/611Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T00:56:20.569192Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Creating a holistic excellence model adapted for technology-based companies
Creación de un modelo de excelencia holístico adaptado empresas de base tecnológica
title Creating a holistic excellence model adapted for technology-based companies
spellingShingle Creating a holistic excellence model adapted for technology-based companies
Pastor Tejedor, Ana Clara
Management
marketing
quality
BSC
EFQM
title_short Creating a holistic excellence model adapted for technology-based companies
title_full Creating a holistic excellence model adapted for technology-based companies
title_fullStr Creating a holistic excellence model adapted for technology-based companies
title_full_unstemmed Creating a holistic excellence model adapted for technology-based companies
title_sort Creating a holistic excellence model adapted for technology-based companies
author Pastor Tejedor, Ana Clara
author_facet Pastor Tejedor, Ana Clara
Pastor Tejedor, Jesús
Navarro Elola, Luis
Sodhi, Manbir
Pérez Sancho, Guillermo
author_role author
author2 Pastor Tejedor, Jesús
Navarro Elola, Luis
Sodhi, Manbir
Pérez Sancho, Guillermo
author2_role author
author
author
author
dc.contributor.author.fl_str_mv Pastor Tejedor, Ana Clara
Pastor Tejedor, Jesús
Navarro Elola, Luis
Sodhi, Manbir
Pérez Sancho, Guillermo
dc.subject.por.fl_str_mv Management
marketing
quality
BSC
EFQM
topic Management
marketing
quality
BSC
EFQM
description The objective of this study is the preparation of a management model that brings together the advantages of models from different disciplines: Balanced Scorecard (BSC), European Foundation for Quality Management (EFQM) and Holistic Marketing (HM). HM proposes an overview of organisations – taking into account all value streams which companies generate – while the business excellence criteria of the EFQM define the structure platforms of Kotler et al. (2001), and the BSC guarantees implementation, monitoring and enforcement. Once developed, this model was adapted for the specific characteristics of technology-based companies (TBC), based on interviews with managers of these businesses.
publishDate 2024
dc.date.none.fl_str_mv 2024-01-10
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/611
url https://tmstudies.net/index.php/ectms/article/view/611
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/611
https://tmstudies.net/index.php/ectms/article/view/611/1076
dc.rights.driver.fl_str_mv Copyright (c) 2016 Tourism & Management Studies
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2016 Tourism & Management Studies
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv University of Algarve
publisher.none.fl_str_mv University of Algarve
dc.source.none.fl_str_mv Revista Encontros Científicos - Tourism & Management Studies; v. 10 (2014): Special Issue; 7-18
Tourism & Management Studies; Vol. 10 (2014): Special Issue; 7-18
Tourism & Management Studies; Vol. 10 (2014): Special Issue; 7-18
Revista Encontros Científicos - Tourism & Management Studies; Vol. 10 (2014): Special Issue; 7-18
2182-8466
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
_version_ 1799136448740327424

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