Creating a holistic excellence model adapted for technology-based companies

Detalhes bibliográficos
Autor(a) principal: Tejedor,Ana Clara Pastor
Data de Publicação: 2014
Outros Autores: Tejedor,Jesús Pastor, Elola,Luis Navarro, Sodhi,Manbir, Sancho,Guillermo Pérez
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582014000300002
Resumo: The objective of this study is the preparation of a management model that brings together the advantages of models from different disciplines: Balanced Scorecard (BSC), European Foundation for Quality Management (EFQM) and Holistic Marketing (HM). HM proposes an overview of organisations - taking into account all value streams which companies generate - while the business excellence criteria of the EFQM define the structure platforms of Kotler et al. (2001), and the BSC guarantees implementation, monitoring and enforcement. Once developed, this model was adapted for the specific characteristics of technology-based companies (TBC), based on interviews with managers of these businesses.
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spelling Creating a holistic excellence model adapted for technology-based companiesManagementmarketingqualityBSCEFQMThe objective of this study is the preparation of a management model that brings together the advantages of models from different disciplines: Balanced Scorecard (BSC), European Foundation for Quality Management (EFQM) and Holistic Marketing (HM). HM proposes an overview of organisations - taking into account all value streams which companies generate - while the business excellence criteria of the EFQM define the structure platforms of Kotler et al. (2001), and the BSC guarantees implementation, monitoring and enforcement. Once developed, this model was adapted for the specific characteristics of technology-based companies (TBC), based on interviews with managers of these businesses.Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve2014-12-01info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articletext/htmlhttp://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582014000300002Tourism & Management Studies v.10 n.Especial 2014reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttp://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582014000300002Tejedor,Ana Clara PastorTejedor,Jesús PastorElola,Luis NavarroSodhi,ManbirSancho,Guillermo Pérezinfo:eu-repo/semantics/openAccess2024-02-06T17:28:58Zoai:scielo:S2182-84582014000300002Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T02:33:04.279306Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Creating a holistic excellence model adapted for technology-based companies
title Creating a holistic excellence model adapted for technology-based companies
spellingShingle Creating a holistic excellence model adapted for technology-based companies
Tejedor,Ana Clara Pastor
Management
marketing
quality
BSC
EFQM
title_short Creating a holistic excellence model adapted for technology-based companies
title_full Creating a holistic excellence model adapted for technology-based companies
title_fullStr Creating a holistic excellence model adapted for technology-based companies
title_full_unstemmed Creating a holistic excellence model adapted for technology-based companies
title_sort Creating a holistic excellence model adapted for technology-based companies
author Tejedor,Ana Clara Pastor
author_facet Tejedor,Ana Clara Pastor
Tejedor,Jesús Pastor
Elola,Luis Navarro
Sodhi,Manbir
Sancho,Guillermo Pérez
author_role author
author2 Tejedor,Jesús Pastor
Elola,Luis Navarro
Sodhi,Manbir
Sancho,Guillermo Pérez
author2_role author
author
author
author
dc.contributor.author.fl_str_mv Tejedor,Ana Clara Pastor
Tejedor,Jesús Pastor
Elola,Luis Navarro
Sodhi,Manbir
Sancho,Guillermo Pérez
dc.subject.por.fl_str_mv Management
marketing
quality
BSC
EFQM
topic Management
marketing
quality
BSC
EFQM
description The objective of this study is the preparation of a management model that brings together the advantages of models from different disciplines: Balanced Scorecard (BSC), European Foundation for Quality Management (EFQM) and Holistic Marketing (HM). HM proposes an overview of organisations - taking into account all value streams which companies generate - while the business excellence criteria of the EFQM define the structure platforms of Kotler et al. (2001), and the BSC guarantees implementation, monitoring and enforcement. Once developed, this model was adapted for the specific characteristics of technology-based companies (TBC), based on interviews with managers of these businesses.
publishDate 2014
dc.date.none.fl_str_mv 2014-12-01
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582014000300002
url http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582014000300002
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582014000300002
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv text/html
dc.publisher.none.fl_str_mv Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve
publisher.none.fl_str_mv Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve
dc.source.none.fl_str_mv Tourism & Management Studies v.10 n.Especial 2014
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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