Impact of social responsibility programms in stakeholder satisfaction: an empirical study of portuguese managers' perceptions
Autor(a) principal: | |
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Data de Publicação: | 2012 |
Outros Autores: | , , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/1822/36109 |
Resumo: | This study investigates the relationship between social responsibility programmes of organizations and stakeholder satisfaction. Based on stakeholder theory, an online survey was administered to managers of Portuguese organizations with certified management systems. The findings suggest that stakeholder satisfaction is indeed increased with a social responsibility programme, as suggested by Freeman’s stakeholder theory. The components of social responsibility programmes that we discussed in this paper comprehend, among others, the “best governance practices”, “best customers, suppliers and partners management practices” and “best social inclusion and society support and relationship practices”, and do provide a balanced and continuously satisfaction to the different sets of stakeholders as shown by our survey results. |
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Impact of social responsibility programms in stakeholder satisfaction: an empirical study of portuguese managers' perceptionsSocial responsibility of organizationsStakeholder theorySustainable successEngenharia e Tecnologia::Outras Engenharias e TecnologiasThis study investigates the relationship between social responsibility programmes of organizations and stakeholder satisfaction. Based on stakeholder theory, an online survey was administered to managers of Portuguese organizations with certified management systems. The findings suggest that stakeholder satisfaction is indeed increased with a social responsibility programme, as suggested by Freeman’s stakeholder theory. The components of social responsibility programmes that we discussed in this paper comprehend, among others, the “best governance practices”, “best customers, suppliers and partners management practices” and “best social inclusion and society support and relationship practices”, and do provide a balanced and continuously satisfaction to the different sets of stakeholders as shown by our survey results.David PublishingUniversidade do MinhoFonseca, LuísRamos, AmílcarRosa, ÁlvaroBraga, A. C.Sampaio, Paulo20122012-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/1822/36109eng1548-6591info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-07-21T12:32:19Zoai:repositorium.sdum.uminho.pt:1822/36109Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T19:27:39.444083Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Impact of social responsibility programms in stakeholder satisfaction: an empirical study of portuguese managers' perceptions |
title |
Impact of social responsibility programms in stakeholder satisfaction: an empirical study of portuguese managers' perceptions |
spellingShingle |
Impact of social responsibility programms in stakeholder satisfaction: an empirical study of portuguese managers' perceptions Fonseca, Luís Social responsibility of organizations Stakeholder theory Sustainable success Engenharia e Tecnologia::Outras Engenharias e Tecnologias |
title_short |
Impact of social responsibility programms in stakeholder satisfaction: an empirical study of portuguese managers' perceptions |
title_full |
Impact of social responsibility programms in stakeholder satisfaction: an empirical study of portuguese managers' perceptions |
title_fullStr |
Impact of social responsibility programms in stakeholder satisfaction: an empirical study of portuguese managers' perceptions |
title_full_unstemmed |
Impact of social responsibility programms in stakeholder satisfaction: an empirical study of portuguese managers' perceptions |
title_sort |
Impact of social responsibility programms in stakeholder satisfaction: an empirical study of portuguese managers' perceptions |
author |
Fonseca, Luís |
author_facet |
Fonseca, Luís Ramos, Amílcar Rosa, Álvaro Braga, A. C. Sampaio, Paulo |
author_role |
author |
author2 |
Ramos, Amílcar Rosa, Álvaro Braga, A. C. Sampaio, Paulo |
author2_role |
author author author author |
dc.contributor.none.fl_str_mv |
Universidade do Minho |
dc.contributor.author.fl_str_mv |
Fonseca, Luís Ramos, Amílcar Rosa, Álvaro Braga, A. C. Sampaio, Paulo |
dc.subject.por.fl_str_mv |
Social responsibility of organizations Stakeholder theory Sustainable success Engenharia e Tecnologia::Outras Engenharias e Tecnologias |
topic |
Social responsibility of organizations Stakeholder theory Sustainable success Engenharia e Tecnologia::Outras Engenharias e Tecnologias |
description |
This study investigates the relationship between social responsibility programmes of organizations and stakeholder satisfaction. Based on stakeholder theory, an online survey was administered to managers of Portuguese organizations with certified management systems. The findings suggest that stakeholder satisfaction is indeed increased with a social responsibility programme, as suggested by Freeman’s stakeholder theory. The components of social responsibility programmes that we discussed in this paper comprehend, among others, the “best governance practices”, “best customers, suppliers and partners management practices” and “best social inclusion and society support and relationship practices”, and do provide a balanced and continuously satisfaction to the different sets of stakeholders as shown by our survey results. |
publishDate |
2012 |
dc.date.none.fl_str_mv |
2012 2012-01-01T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/1822/36109 |
url |
http://hdl.handle.net/1822/36109 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
1548-6591 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
David Publishing |
publisher.none.fl_str_mv |
David Publishing |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799132768407388160 |