The Groups Department of Abbey Group – Ireland & UK - Retain workforce in the tourism industry post-COVID

• Autor(a) principal: Machado, Ana Luisa Nogueira
• Data de Publicação: 2023
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10400.8/9359
• topic: Social sustainability; Tourism; Covid-19; Tour operator; Agenda 2030

The impact of Covid-19 on tourism has been existential, devastating employment, businesses and livelihoods across the tourism sector. The quality of the interactions between tourists and tourism workers can significantly impact a company's reputation, customer satisfaction, and overall business performance. Therefore, it is essential that the level of service provided to tourist is of the highest possible standard, and that is being hard due to the lack of workforce and unqualified workers. For that reason, retain human resources is a crucial challenge for the tourism and hospitality industry. As the industry gradually recovers, it is important to implement strategies that help retain and engage the workforce in the companies. Hence, the internship in Abbey Group aims to analyse the company regarding the spectrum of social sustainability goals of the Agenda 2030 for Sustainable Development, and propose a combination of strategies to create a workplace environment that fosters loyalty, engagement, and commitment among the employees, helping the company retaining valuable human resources. Sustainability in the tour operator's business has become increasingly important and requires a comprehensive and integrated approach, that when well done can contribute to the preservation of natural and cultural resources while simultaneously benefiting their business and enhancing customer satisfaction, ensuring that way all stakeholders involved while protecting the planet's natural and cultural resources for generations to come. In the current report are analyse these concepts, their importance and strategies to be successful in the process.