Vamos comunicar? Revisão teórica sobre a relação entre a comunicação interna nas organizações e a motivação dos colaboradores

• Autor(a) principal: Almeida, Sabrina Lourenço de
• Data de Publicação: 2017
• Outros Autores: Capucho, Filomena, Ribeiro, Paulo
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: https://doi.org/10.7559/gestaoedesenvolvimento.2017.345

Organizations have suffered changes in recent years and the way how individuals are viewed has passed from a vision of labor or worker to a collaborative approach. Inside the organization, all individuals naturally communicate with each other, making it impossible not to communicate. The simple presence of an individual already transmits a message to himself or to others. Even when individuals don´t say anything, they transmit that they have no intention to communicate, and this action is already a form of communication. Regarding the definition of communication, we oppose a mechanistic view, which is essentially defined as an individual who sends a message through a channel to another individual (model of Jakobson, 1969), to an orchestra model, in which communication is defined as a creation of interpersonal relations, which are established in social contexts (Goffman, 2002, Watzlawick, 2011). Because of all the changes which have occurred in organizations, the way how employees function inside organizations has suffered modifications, and the way how their motivation areis viewed for the organization success has gained emphasis. In turn, recent studies relate the role of organizational communication on organizational success, which is also related to employee’s motivation. There are several motivational theories, which fall essentially into three large groups: content, process and outcome. Concluding, the organization is formed by individuals who communicate with each other and create relationships. These relationships are essential to motivation, because you can hardly be motivated if you do not feel good in your workplace. The main objective of this work is the presentation of the results from a critical review of literature on the study of a relationship between the internal communication of organizations and motivation of collaborators.