From quality gurus and TQM to ISO 9001:2015: a review of several quality paths

Detalhes bibliográficos
Autor(a) principal: Fonseca, Luís
Data de Publicação: 2015
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10400.22/5740
Resumo: A revision of several paths for the Quality journey is presented: from Quality Gurus and Total Quality Management (TQM) models to the ISO 9000 International Standards Series. Since ISO 9001:2008 is now in the revision process to the expected ISO 9001:2015 version, an analysis is made of he proposed changes and the underlying reasons and the impacts foreseen on the more than 1.3 Million certified organizations. This revision should be a step towards TQM and reflect the changes of an increasingly complex, demanding and dynamic environment, while assuring that complying organizations are able to provide conformity products and services that satisfy their customers. Major benefits are expected such as less emphasis on documentation and new/reinforced approaches: consideration of Organizational Context and (relevant) Stakeholders, Risk Based thinking and Knowledge Management.
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spelling From quality gurus and TQM to ISO 9001:2015: a review of several quality pathsTotal Quality ManagementTQMQuality Management StandardsManagement SystemsISO 9001 revisionBusiness Excellence ModelsA revision of several paths for the Quality journey is presented: from Quality Gurus and Total Quality Management (TQM) models to the ISO 9000 International Standards Series. Since ISO 9001:2008 is now in the revision process to the expected ISO 9001:2015 version, an analysis is made of he proposed changes and the underlying reasons and the impacts foreseen on the more than 1.3 Million certified organizations. This revision should be a step towards TQM and reflect the changes of an increasingly complex, demanding and dynamic environment, while assuring that complying organizations are able to provide conformity products and services that satisfy their customers. Major benefits are expected such as less emphasis on documentation and new/reinforced approaches: consideration of Organizational Context and (relevant) Stakeholders, Risk Based thinking and Knowledge Management.Center for Quality, University of Montenegro and Center for Quality, University of Kragujevac, SerbiaRepositório Científico do Instituto Politécnico do PortoFonseca, Luís2015-03-18T15:11:04Z2015-03-182015-03-18T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.22/5740engFonseca, L. (2015). from Quality Gurus and TQM to ISO 9001:2015: a review of several Quality paths. Journal of Engineering and Management, 9(1), 167-1801800-6450info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-03-13T12:45:53Zoai:recipp.ipp.pt:10400.22/5740Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T17:26:21.088088Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv From quality gurus and TQM to ISO 9001:2015: a review of several quality paths
title From quality gurus and TQM to ISO 9001:2015: a review of several quality paths
spellingShingle From quality gurus and TQM to ISO 9001:2015: a review of several quality paths
Fonseca, Luís
Total Quality Management
TQM
Quality Management Standards
Management Systems
ISO 9001 revision
Business Excellence Models
title_short From quality gurus and TQM to ISO 9001:2015: a review of several quality paths
title_full From quality gurus and TQM to ISO 9001:2015: a review of several quality paths
title_fullStr From quality gurus and TQM to ISO 9001:2015: a review of several quality paths
title_full_unstemmed From quality gurus and TQM to ISO 9001:2015: a review of several quality paths
title_sort From quality gurus and TQM to ISO 9001:2015: a review of several quality paths
author Fonseca, Luís
author_facet Fonseca, Luís
author_role author
dc.contributor.none.fl_str_mv Repositório Científico do Instituto Politécnico do Porto
dc.contributor.author.fl_str_mv Fonseca, Luís
dc.subject.por.fl_str_mv Total Quality Management
TQM
Quality Management Standards
Management Systems
ISO 9001 revision
Business Excellence Models
topic Total Quality Management
TQM
Quality Management Standards
Management Systems
ISO 9001 revision
Business Excellence Models
description A revision of several paths for the Quality journey is presented: from Quality Gurus and Total Quality Management (TQM) models to the ISO 9000 International Standards Series. Since ISO 9001:2008 is now in the revision process to the expected ISO 9001:2015 version, an analysis is made of he proposed changes and the underlying reasons and the impacts foreseen on the more than 1.3 Million certified organizations. This revision should be a step towards TQM and reflect the changes of an increasingly complex, demanding and dynamic environment, while assuring that complying organizations are able to provide conformity products and services that satisfy their customers. Major benefits are expected such as less emphasis on documentation and new/reinforced approaches: consideration of Organizational Context and (relevant) Stakeholders, Risk Based thinking and Knowledge Management.
publishDate 2015
dc.date.none.fl_str_mv 2015-03-18T15:11:04Z
2015-03-18
2015-03-18T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10400.22/5740
url http://hdl.handle.net/10400.22/5740
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Fonseca, L. (2015). from Quality Gurus and TQM to ISO 9001:2015: a review of several Quality paths. Journal of Engineering and Management, 9(1), 167-180
1800-6450
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Center for Quality, University of Montenegro and Center for Quality, University of Kragujevac, Serbia
publisher.none.fl_str_mv Center for Quality, University of Montenegro and Center for Quality, University of Kragujevac, Serbia
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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