The Covid-19 impacts on the hospitality? Highlights from the industry experts

Detalhes bibliográficos
Autor(a) principal: Almeida, Sofia
Data de Publicação: 2022
Outros Autores: Mesquita, Susana, Carvalho, Inês
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10451/55738
Resumo: Purpose - To better understand the impact of COVID -19 on the tourism sector, with a focus on the hospitality industry, and how these changes will affect the sector and business responsiveness. Design - This is research focusing on the COVID-19 impacts on the hospitality sector in Portugal. The study reports in detail how a group of experts perceived this critical situation caused by the pandemic. Methodology - For data collection, a focus group was conducted with six experts in the field. A thematic analysis was conducted to interpret the data and NVivo software was used to organise and define the themes. Findings - Experts emphasised the massive collective dismissals in large hotel chains, the possible loss of 50 million jobs in the tourism sector, and the negative impact on the entire value chain. The low occupancy rate had a negative financial impact, as total revenues in the sector plummeted by more than 70% compared to the previous year. This pandemic required significant adjustments from operations to ensure safe operations. Participants not only stressed the importance of motivating and bringing teams together, but also described strategies to increase employee engagement. Another area of growth during the pandemic was food delivery platforms. Originality of the research - This is the first time research describing economic, financial, organizational, operational, and technological impact of COVID -19 on the hospitality industry. Hopefully these study results will help hotel and restaurant managers better plan their strategy following this pandemic.
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spelling The Covid-19 impacts on the hospitality? Highlights from the industry expertsCOVID-19 impactsTourismHospitality industryRestaurantEconomic crisisPurpose - To better understand the impact of COVID -19 on the tourism sector, with a focus on the hospitality industry, and how these changes will affect the sector and business responsiveness. Design - This is research focusing on the COVID-19 impacts on the hospitality sector in Portugal. The study reports in detail how a group of experts perceived this critical situation caused by the pandemic. Methodology - For data collection, a focus group was conducted with six experts in the field. A thematic analysis was conducted to interpret the data and NVivo software was used to organise and define the themes. Findings - Experts emphasised the massive collective dismissals in large hotel chains, the possible loss of 50 million jobs in the tourism sector, and the negative impact on the entire value chain. The low occupancy rate had a negative financial impact, as total revenues in the sector plummeted by more than 70% compared to the previous year. This pandemic required significant adjustments from operations to ensure safe operations. Participants not only stressed the importance of motivating and bringing teams together, but also described strategies to increase employee engagement. Another area of growth during the pandemic was food delivery platforms. Originality of the research - This is the first time research describing economic, financial, organizational, operational, and technological impact of COVID -19 on the hospitality industry. Hopefully these study results will help hotel and restaurant managers better plan their strategy following this pandemic.University of Rijeka, Faculty of Tourism and Hospitality Management, OpatijaRepositório da Universidade de LisboaAlmeida, SofiaMesquita, SusanaCarvalho, Inês2023-01-09T15:23:48Z20222022-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10451/55738engAlmeida, S., Mesquita, S., & Carvalho, I. (2022). The Covid-19 impacts on the hospitality? Highlights from the industry experts. Tourism and Hospitality Management, 28(1), 61-81. https://doi.org./10.20867/thm.28.1.31330-753310.20867/thm.28.1.3info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-08T17:02:54Zoai:repositorio.ul.pt:10451/55738Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:06:20.778482Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The Covid-19 impacts on the hospitality? Highlights from the industry experts
title The Covid-19 impacts on the hospitality? Highlights from the industry experts
spellingShingle The Covid-19 impacts on the hospitality? Highlights from the industry experts
Almeida, Sofia
COVID-19 impacts
Tourism
Hospitality industry
Restaurant
Economic crisis
title_short The Covid-19 impacts on the hospitality? Highlights from the industry experts
title_full The Covid-19 impacts on the hospitality? Highlights from the industry experts
title_fullStr The Covid-19 impacts on the hospitality? Highlights from the industry experts
title_full_unstemmed The Covid-19 impacts on the hospitality? Highlights from the industry experts
title_sort The Covid-19 impacts on the hospitality? Highlights from the industry experts
author Almeida, Sofia
author_facet Almeida, Sofia
Mesquita, Susana
Carvalho, Inês
author_role author
author2 Mesquita, Susana
Carvalho, Inês
author2_role author
author
dc.contributor.none.fl_str_mv Repositório da Universidade de Lisboa
dc.contributor.author.fl_str_mv Almeida, Sofia
Mesquita, Susana
Carvalho, Inês
dc.subject.por.fl_str_mv COVID-19 impacts
Tourism
Hospitality industry
Restaurant
Economic crisis
topic COVID-19 impacts
Tourism
Hospitality industry
Restaurant
Economic crisis
description Purpose - To better understand the impact of COVID -19 on the tourism sector, with a focus on the hospitality industry, and how these changes will affect the sector and business responsiveness. Design - This is research focusing on the COVID-19 impacts on the hospitality sector in Portugal. The study reports in detail how a group of experts perceived this critical situation caused by the pandemic. Methodology - For data collection, a focus group was conducted with six experts in the field. A thematic analysis was conducted to interpret the data and NVivo software was used to organise and define the themes. Findings - Experts emphasised the massive collective dismissals in large hotel chains, the possible loss of 50 million jobs in the tourism sector, and the negative impact on the entire value chain. The low occupancy rate had a negative financial impact, as total revenues in the sector plummeted by more than 70% compared to the previous year. This pandemic required significant adjustments from operations to ensure safe operations. Participants not only stressed the importance of motivating and bringing teams together, but also described strategies to increase employee engagement. Another area of growth during the pandemic was food delivery platforms. Originality of the research - This is the first time research describing economic, financial, organizational, operational, and technological impact of COVID -19 on the hospitality industry. Hopefully these study results will help hotel and restaurant managers better plan their strategy following this pandemic.
publishDate 2022
dc.date.none.fl_str_mv 2022
2022-01-01T00:00:00Z
2023-01-09T15:23:48Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10451/55738
url http://hdl.handle.net/10451/55738
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Almeida, S., Mesquita, S., & Carvalho, I. (2022). The Covid-19 impacts on the hospitality? Highlights from the industry experts. Tourism and Hospitality Management, 28(1), 61-81. https://doi.org./10.20867/thm.28.1.3
1330-7533
10.20867/thm.28.1.3
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv University of Rijeka, Faculty of Tourism and Hospitality Management, Opatija
publisher.none.fl_str_mv University of Rijeka, Faculty of Tourism and Hospitality Management, Opatija
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
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