COVID-19: The catalyst for digital transformation in the hospitality industry?

Detalhes bibliográficos
Autor(a) principal: António, Nuno
Data de Publicação: 2021
Outros Autores: Rita, Paulo
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/117340
Resumo: António, N., & Rita, P. (2021). COVID-19: The catalyst for digital transformation in the hospitality industry? Tourism & Management Studies, 17(2), 41-46. https://doi.org/10.18089/tms.2021.170204
id RCAP_3d8a0e6c63e519b33b998831a31de69e
oai_identifier_str oai:run.unl.pt:10362/117340
network_acronym_str RCAP
network_name_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository_id_str 7160
spelling COVID-19: The catalyst for digital transformation in the hospitality industry?The catalyst for digital transformation in the hospitality industry?Covid-19CrisisDigital transformationHotelsPandemicsTourism, Leisure and Hospitality ManagementBusiness, Management and Accounting (miscellaneous)SDG 9 - Industry, Innovation, and InfrastructureAntónio, N., & Rita, P. (2021). COVID-19: The catalyst for digital transformation in the hospitality industry? Tourism & Management Studies, 17(2), 41-46. https://doi.org/10.18089/tms.2021.170204Until the outbreak of COVID-19, digital transformation was not on many hotels' strategic plan, despite its efficiency-related benefits for saving time, creating better customer experiences, increasing revenue, and supporting decision-making. However, like in many other industries, the COVID-19 physical distancing good practices and governments' restrictions acted as a catalyst and promoted hotels' digitalization. To this end, a questionnaire was administered to 51 hotel managers to verify if that happened in Portuguese hotels and what processes were most impacted. Results showed that 92% of the hotel managers agreed that COVID-19 promoted the digitalization of processes, with most organizations considering that online meetings and technology productivity tools are here to stay. Hotels’ digitalization has the potential to generate high-efficiency gains both in public-facing operations as well as in back-office operations. This study highlights these implications and intends to spur researchers to investigate the practical impact of these implications on business efficiency and social theory.Information Management Research Center (MagIC) - NOVA Information Management SchoolNOVA Information Management School (NOVA IMS)RUNAntónio, NunoRita, Paulo2021-05-07T23:07:33Z2021-04-202021-04-20T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10362/117340eng2182-8466PURE: 29611592https://doi.org/10.18089/tms.2021.170204info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:00:30Zoai:run.unl.pt:10362/117340Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:43:36.164045Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv COVID-19: The catalyst for digital transformation in the hospitality industry?
The catalyst for digital transformation in the hospitality industry?
title COVID-19: The catalyst for digital transformation in the hospitality industry?
spellingShingle COVID-19: The catalyst for digital transformation in the hospitality industry?
António, Nuno
Covid-19
Crisis
Digital transformation
Hotels
Pandemics
Tourism, Leisure and Hospitality Management
Business, Management and Accounting (miscellaneous)
SDG 9 - Industry, Innovation, and Infrastructure
title_short COVID-19: The catalyst for digital transformation in the hospitality industry?
title_full COVID-19: The catalyst for digital transformation in the hospitality industry?
title_fullStr COVID-19: The catalyst for digital transformation in the hospitality industry?
title_full_unstemmed COVID-19: The catalyst for digital transformation in the hospitality industry?
title_sort COVID-19: The catalyst for digital transformation in the hospitality industry?
author António, Nuno
author_facet António, Nuno
Rita, Paulo
author_role author
author2 Rita, Paulo
author2_role author
dc.contributor.none.fl_str_mv Information Management Research Center (MagIC) - NOVA Information Management School
NOVA Information Management School (NOVA IMS)
RUN
dc.contributor.author.fl_str_mv António, Nuno
Rita, Paulo
dc.subject.por.fl_str_mv Covid-19
Crisis
Digital transformation
Hotels
Pandemics
Tourism, Leisure and Hospitality Management
Business, Management and Accounting (miscellaneous)
SDG 9 - Industry, Innovation, and Infrastructure
topic Covid-19
Crisis
Digital transformation
Hotels
Pandemics
Tourism, Leisure and Hospitality Management
Business, Management and Accounting (miscellaneous)
SDG 9 - Industry, Innovation, and Infrastructure
description António, N., & Rita, P. (2021). COVID-19: The catalyst for digital transformation in the hospitality industry? Tourism & Management Studies, 17(2), 41-46. https://doi.org/10.18089/tms.2021.170204
publishDate 2021
dc.date.none.fl_str_mv 2021-05-07T23:07:33Z
2021-04-20
2021-04-20T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/117340
url http://hdl.handle.net/10362/117340
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 2182-8466
PURE: 29611592
https://doi.org/10.18089/tms.2021.170204
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
_version_ 1799138045364011008

Registros relacionados