Upcoming drone delivery services: A perceptions-based clustering of citizens in Lisbon
Autor(a) principal: | |
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Data de Publicação: | 2023 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10071/28678 |
Resumo: | Drones are an emerging technology that promises numerous benefits for delivery services. As e-commerce evolves and citizens become more familiar with parcel delivery services to their homes, drone services could become an alternative for last-mile logistics service providers. However, the potential diffusion of drone services will also be influenced by the public opinion. This study addresses the issue of citizens' perceptions of drone delivery services and uses the Metropolitan Area of Lisbon as a case study. Data was collected though a survey and analysed using a clustering approach. Six citizen clusters were identified: the drone-service supporters, the concerned about the package, the concerned with legal aspects, the drone-service neutrals, the likely supporters, and the non-supporters. The clusters vary according to socio-economic characteristics and members’ current satisfaction with the home delivery services. Logistics stakeholders can use the results of this study to successfully introduce drones into their logistics systems and benefit from the added value to the public. |
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Upcoming drone delivery services: A perceptions-based clustering of citizens in LisbonDrone deliveriesCitizens perceptionsConsumers preferencesLogistics servicesDrone service developmentClusteringTechnology managementDrones are an emerging technology that promises numerous benefits for delivery services. As e-commerce evolves and citizens become more familiar with parcel delivery services to their homes, drone services could become an alternative for last-mile logistics service providers. However, the potential diffusion of drone services will also be influenced by the public opinion. This study addresses the issue of citizens' perceptions of drone delivery services and uses the Metropolitan Area of Lisbon as a case study. Data was collected though a survey and analysed using a clustering approach. Six citizen clusters were identified: the drone-service supporters, the concerned about the package, the concerned with legal aspects, the drone-service neutrals, the likely supporters, and the non-supporters. The clusters vary according to socio-economic characteristics and members’ current satisfaction with the home delivery services. Logistics stakeholders can use the results of this study to successfully introduce drones into their logistics systems and benefit from the added value to the public.Elsevier2024-10-06T00:00:00Z2023-01-01T00:00:00Z20232023-05-24T10:41:59Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10071/28678eng0160-791X10.1016/j.techsoc.2023.102250Bafouni, A.Villanueva, J.Kalakou, S.Dias, J. G.info:eu-repo/semantics/embargoedAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T17:31:18Zoai:repositorio.iscte-iul.pt:10071/28678Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:14:04.221770Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Upcoming drone delivery services: A perceptions-based clustering of citizens in Lisbon |
title |
Upcoming drone delivery services: A perceptions-based clustering of citizens in Lisbon |
spellingShingle |
Upcoming drone delivery services: A perceptions-based clustering of citizens in Lisbon Bafouni, A. Drone deliveries Citizens perceptions Consumers preferences Logistics services Drone service development Clustering Technology management |
title_short |
Upcoming drone delivery services: A perceptions-based clustering of citizens in Lisbon |
title_full |
Upcoming drone delivery services: A perceptions-based clustering of citizens in Lisbon |
title_fullStr |
Upcoming drone delivery services: A perceptions-based clustering of citizens in Lisbon |
title_full_unstemmed |
Upcoming drone delivery services: A perceptions-based clustering of citizens in Lisbon |
title_sort |
Upcoming drone delivery services: A perceptions-based clustering of citizens in Lisbon |
author |
Bafouni, A. |
author_facet |
Bafouni, A. Villanueva, J. Kalakou, S. Dias, J. G. |
author_role |
author |
author2 |
Villanueva, J. Kalakou, S. Dias, J. G. |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Bafouni, A. Villanueva, J. Kalakou, S. Dias, J. G. |
dc.subject.por.fl_str_mv |
Drone deliveries Citizens perceptions Consumers preferences Logistics services Drone service development Clustering Technology management |
topic |
Drone deliveries Citizens perceptions Consumers preferences Logistics services Drone service development Clustering Technology management |
description |
Drones are an emerging technology that promises numerous benefits for delivery services. As e-commerce evolves and citizens become more familiar with parcel delivery services to their homes, drone services could become an alternative for last-mile logistics service providers. However, the potential diffusion of drone services will also be influenced by the public opinion. This study addresses the issue of citizens' perceptions of drone delivery services and uses the Metropolitan Area of Lisbon as a case study. Data was collected though a survey and analysed using a clustering approach. Six citizen clusters were identified: the drone-service supporters, the concerned about the package, the concerned with legal aspects, the drone-service neutrals, the likely supporters, and the non-supporters. The clusters vary according to socio-economic characteristics and members’ current satisfaction with the home delivery services. Logistics stakeholders can use the results of this study to successfully introduce drones into their logistics systems and benefit from the added value to the public. |
publishDate |
2023 |
dc.date.none.fl_str_mv |
2023-01-01T00:00:00Z 2023 2023-05-24T10:41:59Z 2024-10-06T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10071/28678 |
url |
http://hdl.handle.net/10071/28678 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
0160-791X 10.1016/j.techsoc.2023.102250 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/embargoedAccess |
eu_rights_str_mv |
embargoedAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Elsevier |
publisher.none.fl_str_mv |
Elsevier |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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