An examination of intentions of recommending fitness centers by user members

Detalhes bibliográficos
Autor(a) principal: Gonçalves, Celina
Data de Publicação: 2014
Outros Autores: Biscaia, Rui, Correia, Abel, Diniz, Ana
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10198/11721
Resumo: The goal of this study was to examine what experiences members have with fitness centers that influence their intentions for recommendation. After item generation and content validity, as well as a pilot test, a survey was conducted among members of five different clubs (n=1750). The questionnaire included measures of service quality attributes, accessibility, well-being in life, well-being in a club, and intentions to recommend a fitness center. Results using a structural equation model provide evidence that only service quality attributes and well-being in a club have positive effect on intentions of users to recommend it. Well-being in life has a negative effect on the intentions for re- commendation, while accessibility shows no predictive effect. These findings suggest implications for the management of a club, such as the need to create a pleasant environment and to provide a personalized service directed towards the members’ goals in order to improve well-being in a club and contribute to increase the intentions to recommend the fitness centers to others.
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spelling An examination of intentions of recommending fitness centers by user membersIntentions to recommendService quality attributesAccessibilityWell-beingThe goal of this study was to examine what experiences members have with fitness centers that influence their intentions for recommendation. After item generation and content validity, as well as a pilot test, a survey was conducted among members of five different clubs (n=1750). The questionnaire included measures of service quality attributes, accessibility, well-being in life, well-being in a club, and intentions to recommend a fitness center. Results using a structural equation model provide evidence that only service quality attributes and well-being in a club have positive effect on intentions of users to recommend it. Well-being in life has a negative effect on the intentions for re- commendation, while accessibility shows no predictive effect. These findings suggest implications for the management of a club, such as the need to create a pleasant environment and to provide a personalized service directed towards the members’ goals in order to improve well-being in a club and contribute to increase the intentions to recommend the fitness centers to others.Universidade Estadual PaulistaBiblioteca Digital do IPBGonçalves, CelinaBiscaia, RuiCorreia, AbelDiniz, Ana2015-03-09T10:46:28Z20142014-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10198/11721engGonçalves, Celina; Biscaia, Rui; Correia, Abel; Diniz, Ana (2014). An examination of intentions of recommending fitness centers by user members. Revista de Educação Física. ISSN 1980-6574. 20:4, p. 384-3911980-657410.1590/S1980-65742014000400004info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-21T10:27:37Zoai:bibliotecadigital.ipb.pt:10198/11721Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T23:02:13.714715Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv An examination of intentions of recommending fitness centers by user members
title An examination of intentions of recommending fitness centers by user members
spellingShingle An examination of intentions of recommending fitness centers by user members
Gonçalves, Celina
Intentions to recommend
Service quality attributes
Accessibility
Well-being
title_short An examination of intentions of recommending fitness centers by user members
title_full An examination of intentions of recommending fitness centers by user members
title_fullStr An examination of intentions of recommending fitness centers by user members
title_full_unstemmed An examination of intentions of recommending fitness centers by user members
title_sort An examination of intentions of recommending fitness centers by user members
author Gonçalves, Celina
author_facet Gonçalves, Celina
Biscaia, Rui
Correia, Abel
Diniz, Ana
author_role author
author2 Biscaia, Rui
Correia, Abel
Diniz, Ana
author2_role author
author
author
dc.contributor.none.fl_str_mv Biblioteca Digital do IPB
dc.contributor.author.fl_str_mv Gonçalves, Celina
Biscaia, Rui
Correia, Abel
Diniz, Ana
dc.subject.por.fl_str_mv Intentions to recommend
Service quality attributes
Accessibility
Well-being
topic Intentions to recommend
Service quality attributes
Accessibility
Well-being
description The goal of this study was to examine what experiences members have with fitness centers that influence their intentions for recommendation. After item generation and content validity, as well as a pilot test, a survey was conducted among members of five different clubs (n=1750). The questionnaire included measures of service quality attributes, accessibility, well-being in life, well-being in a club, and intentions to recommend a fitness center. Results using a structural equation model provide evidence that only service quality attributes and well-being in a club have positive effect on intentions of users to recommend it. Well-being in life has a negative effect on the intentions for re- commendation, while accessibility shows no predictive effect. These findings suggest implications for the management of a club, such as the need to create a pleasant environment and to provide a personalized service directed towards the members’ goals in order to improve well-being in a club and contribute to increase the intentions to recommend the fitness centers to others.
publishDate 2014
dc.date.none.fl_str_mv 2014
2014-01-01T00:00:00Z
2015-03-09T10:46:28Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10198/11721
url http://hdl.handle.net/10198/11721
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Gonçalves, Celina; Biscaia, Rui; Correia, Abel; Diniz, Ana (2014). An examination of intentions of recommending fitness centers by user members. Revista de Educação Física. ISSN 1980-6574. 20:4, p. 384-391
1980-6574
10.1590/S1980-65742014000400004
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade Estadual Paulista
publisher.none.fl_str_mv Universidade Estadual Paulista
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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