Documenting Practices in Human Service Organisations through Information Systems: When the Quest for Visibility Ends in Darkness
Autor(a) principal: | |
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Data de Publicação: | 2019 |
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Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | https://doi.org/10.17645/si.v7i1.1833 |
Resumo: | Over the last decades, transparency about what is happening on the ground has become a hot topic in the field of social work. Despite the importance of transparent social work, the realisation in practice is far from obvious. In order to create this transparency for a diversity of stakeholders, legislative bodies and human services increasingly rely on so-called electronic information systems. However, it remains unclear how frontline managers make use of these systems to create this transparent practice and which obstacles they might experience in doing so. Based on empirical data collected in Flanders (Belgium), we argue that frontline managers as well as practitioners, when confronted with the obligation to use electronic information systems to document their actions and create transparency, find a beneficial element in using such a tool for the purpose of transparency. However, we also argue that the idea of transparency through documenting human service practices by the use of electronic information systems seems to be nuanced, as tension or ambiguity occurs in daily practice. Our data show that many aspects of the service user’s life story become invisible because the documenting system is unable to grasp its complexity, resulting in a lack of transparency. |
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Documenting Practices in Human Service Organisations through Information Systems: When the Quest for Visibility Ends in Darknesselectronic information systems; human services; participation; social work; transparencyOver the last decades, transparency about what is happening on the ground has become a hot topic in the field of social work. Despite the importance of transparent social work, the realisation in practice is far from obvious. In order to create this transparency for a diversity of stakeholders, legislative bodies and human services increasingly rely on so-called electronic information systems. However, it remains unclear how frontline managers make use of these systems to create this transparent practice and which obstacles they might experience in doing so. Based on empirical data collected in Flanders (Belgium), we argue that frontline managers as well as practitioners, when confronted with the obligation to use electronic information systems to document their actions and create transparency, find a beneficial element in using such a tool for the purpose of transparency. However, we also argue that the idea of transparency through documenting human service practices by the use of electronic information systems seems to be nuanced, as tension or ambiguity occurs in daily practice. Our data show that many aspects of the service user’s life story become invisible because the documenting system is unable to grasp its complexity, resulting in a lack of transparency.Cogitatio2019-02-28info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://doi.org/10.17645/si.v7i1.1833oai:ojs.cogitatiopress.com:article/1833Social Inclusion; Vol 7, No 1 (2019): “Producing People” in Documents and Meetings in Human Service Organizations; 207-2172183-2803reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://www.cogitatiopress.com/socialinclusion/article/view/1833https://doi.org/10.17645/si.v7i1.1833https://www.cogitatiopress.com/socialinclusion/article/view/1833/1833https://www.cogitatiopress.com/socialinclusion/article/downloadSuppFile/1833/493Copyright (c) 2019 Jochen Devlieghere, Rudi Roosehttp://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessDevlieghere, JochenRoose, Rudi2022-12-20T11:00:24Zoai:ojs.cogitatiopress.com:article/1833Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T16:21:55.792257Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Documenting Practices in Human Service Organisations through Information Systems: When the Quest for Visibility Ends in Darkness |
title |
Documenting Practices in Human Service Organisations through Information Systems: When the Quest for Visibility Ends in Darkness |
spellingShingle |
Documenting Practices in Human Service Organisations through Information Systems: When the Quest for Visibility Ends in Darkness Devlieghere, Jochen electronic information systems; human services; participation; social work; transparency |
title_short |
Documenting Practices in Human Service Organisations through Information Systems: When the Quest for Visibility Ends in Darkness |
title_full |
Documenting Practices in Human Service Organisations through Information Systems: When the Quest for Visibility Ends in Darkness |
title_fullStr |
Documenting Practices in Human Service Organisations through Information Systems: When the Quest for Visibility Ends in Darkness |
title_full_unstemmed |
Documenting Practices in Human Service Organisations through Information Systems: When the Quest for Visibility Ends in Darkness |
title_sort |
Documenting Practices in Human Service Organisations through Information Systems: When the Quest for Visibility Ends in Darkness |
author |
Devlieghere, Jochen |
author_facet |
Devlieghere, Jochen Roose, Rudi |
author_role |
author |
author2 |
Roose, Rudi |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Devlieghere, Jochen Roose, Rudi |
dc.subject.por.fl_str_mv |
electronic information systems; human services; participation; social work; transparency |
topic |
electronic information systems; human services; participation; social work; transparency |
description |
Over the last decades, transparency about what is happening on the ground has become a hot topic in the field of social work. Despite the importance of transparent social work, the realisation in practice is far from obvious. In order to create this transparency for a diversity of stakeholders, legislative bodies and human services increasingly rely on so-called electronic information systems. However, it remains unclear how frontline managers make use of these systems to create this transparent practice and which obstacles they might experience in doing so. Based on empirical data collected in Flanders (Belgium), we argue that frontline managers as well as practitioners, when confronted with the obligation to use electronic information systems to document their actions and create transparency, find a beneficial element in using such a tool for the purpose of transparency. However, we also argue that the idea of transparency through documenting human service practices by the use of electronic information systems seems to be nuanced, as tension or ambiguity occurs in daily practice. Our data show that many aspects of the service user’s life story become invisible because the documenting system is unable to grasp its complexity, resulting in a lack of transparency. |
publishDate |
2019 |
dc.date.none.fl_str_mv |
2019-02-28 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://doi.org/10.17645/si.v7i1.1833 oai:ojs.cogitatiopress.com:article/1833 |
url |
https://doi.org/10.17645/si.v7i1.1833 |
identifier_str_mv |
oai:ojs.cogitatiopress.com:article/1833 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
https://www.cogitatiopress.com/socialinclusion/article/view/1833 https://doi.org/10.17645/si.v7i1.1833 https://www.cogitatiopress.com/socialinclusion/article/view/1833/1833 https://www.cogitatiopress.com/socialinclusion/article/downloadSuppFile/1833/493 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2019 Jochen Devlieghere, Rudi Roose http://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2019 Jochen Devlieghere, Rudi Roose http://creativecommons.org/licenses/by/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Cogitatio |
publisher.none.fl_str_mv |
Cogitatio |
dc.source.none.fl_str_mv |
Social Inclusion; Vol 7, No 1 (2019): “Producing People” in Documents and Meetings in Human Service Organizations; 207-217 2183-2803 reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
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1799130665222930432 |