The ERP and CRM business value

Detalhes bibliográficos
Autor(a) principal: Mestre, André Martins
Data de Publicação: 2016
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/19243
Resumo: Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence
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spelling The ERP and CRM business valueEnterprise Resource Planning (ERP)Customer Relationship Management (CRM)Resource Based View (RBV)System integrationProcess integrationValueDissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business IntelligenceThe value of Information Technology (IT) adoption has been and still is a crucial question for the decision on IT adoption. In this paper we suggest and test a research model that aims at defining the integrative value of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems. ERP and CRM systems is analysed based on the Resource Based View (RBV) of the firm and will be measured by its impact on business value, having in consideration the moderation of system and process integration. The research model was tested and analysed with data, collected with the assistance of Microsoft, from firms that have adopted both ERP and CRM systems in their organization. Our aim with this research is that it will provide new knowledge on how ERP and CRM systems may positively influence value from IT investments, and how systems integration as well as process integration provides business value.Oliveira, Tiago André Gonçalves Félix deRuivo, Pedro Miguel FernandesRUNMestre, André Martins2019-04-06T00:30:18Z2016-04-062016-04-06T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/19243TID:201128390enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T04:00:32Zoai:run.unl.pt:10362/19243Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:25:22.693648Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The ERP and CRM business value
title The ERP and CRM business value
spellingShingle The ERP and CRM business value
Mestre, André Martins
Enterprise Resource Planning (ERP)
Customer Relationship Management (CRM)
Resource Based View (RBV)
System integration
Process integration
Value
title_short The ERP and CRM business value
title_full The ERP and CRM business value
title_fullStr The ERP and CRM business value
title_full_unstemmed The ERP and CRM business value
title_sort The ERP and CRM business value
author Mestre, André Martins
author_facet Mestre, André Martins
author_role author
dc.contributor.none.fl_str_mv Oliveira, Tiago André Gonçalves Félix de
Ruivo, Pedro Miguel Fernandes
RUN
dc.contributor.author.fl_str_mv Mestre, André Martins
dc.subject.por.fl_str_mv Enterprise Resource Planning (ERP)
Customer Relationship Management (CRM)
Resource Based View (RBV)
System integration
Process integration
Value
topic Enterprise Resource Planning (ERP)
Customer Relationship Management (CRM)
Resource Based View (RBV)
System integration
Process integration
Value
description Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence
publishDate 2016
dc.date.none.fl_str_mv 2016-04-06
2016-04-06T00:00:00Z
2019-04-06T00:30:18Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/19243
TID:201128390
url http://hdl.handle.net/10362/19243
identifier_str_mv TID:201128390
dc.language.iso.fl_str_mv eng
language eng
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eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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repository.mail.fl_str_mv
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