Meeting the hospitality and the co-creation of value in a hotel
Autor(a) principal: | |
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Data de Publicação: | 2017 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | https://doi.org/10.34624/rtd.v1i27/28.8407 |
Resumo: | Understanding the hospitality and co-creation of value in the hospitality services is essential for a hotel, including an innovation process, which motivates to deepen such knowledge and, therefore, this study aims to investigate the relationship between host and guest through of the reviews posted at Pousada da Pedra website. The guiding question of this research: How the hospitality between host and guest can contribute to make them feel welcomed and served, so they could have unique and memorable experiences during their stay in the hotel? In order to do so, it selected out the survey of secondary data of fifty reviews available on the company’s website, which were analyzed with the objective of finding elements that outline an hospitable relationship also the co-creation during the service development.The results indicate the existence of hospitality through the recommendation of the guests and the quality of services, the experience of unique and memorable moments and the intention to return. These considerations come from the process of co-creation of value, in which the client is in a prominent position in the hospitality relationship between the guest and the host, in a contemporary context, in which the client seeks to share his impressions, concerns and perceptions. |
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Meeting the hospitality and the co-creation of value in a hotelUm encontro da hospitalidade com a cocriação de valor na hotelariaUnderstanding the hospitality and co-creation of value in the hospitality services is essential for a hotel, including an innovation process, which motivates to deepen such knowledge and, therefore, this study aims to investigate the relationship between host and guest through of the reviews posted at Pousada da Pedra website. The guiding question of this research: How the hospitality between host and guest can contribute to make them feel welcomed and served, so they could have unique and memorable experiences during their stay in the hotel? In order to do so, it selected out the survey of secondary data of fifty reviews available on the company’s website, which were analyzed with the objective of finding elements that outline an hospitable relationship also the co-creation during the service development.The results indicate the existence of hospitality through the recommendation of the guests and the quality of services, the experience of unique and memorable moments and the intention to return. These considerations come from the process of co-creation of value, in which the client is in a prominent position in the hospitality relationship between the guest and the host, in a contemporary context, in which the client seeks to share his impressions, concerns and perceptions.A compreensão da hospitalidade e da cocriação de valor nos serviços hoteleiros são essenciais para a hotelaria, inclusive no processo de inovação, o que motiva aprofundar tais conhecimentos e, portanto, este estudo visa investigar o relacionamento entre o anfitrião e o hóspede por meio dos depoimentos/ reviews oferecidos pelos hóspedes da Pousada da Pedra. A questão norteadora desta pesquisa é: Em que medida a relação de hospitalidade para com os hóspedes pode contribuir para que estes sintamse bem acolhidos e servidos, a fim de que estes vivenciem experiências pessoais singulares e memoráveis durante a estadia na pousada? Para tanto realizou-se o levantamento de dados secundários de cinquenta depoimentos disponíveis no site da empresa, os quais foram analisados com o objetivo de encontrar elementosque delineassem uma relação hospitaleira e de cocriação de valor no desenvolvimento/entrega do serviço. Os resultados indicam a existência da hospitalidade por meio da recomendação dos hóspedes a respeito da qualidade dos serviços, da vivência de momentos singulares e memoráveis e da intenção de retorno. Estas considerações são provenientes do processo de cocriação de valor, em que o cliente está em posição de destaque na relação de hospitalidade, entre o hóspede e o anfitrião, no contexto contemporâneo no qual o cliente busca compartilhar suas impressões, inquietações e percepções.Departamento de Economia, Gestão, Engenharia Industrial e Turismo da Universidade de Aveiro2017-01-01T00:00:00Zjournal articlejournal articleinfo:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://doi.org/10.34624/rtd.v1i27/28.8407oai:proa.ua.pt:article/8407Journal of Tourism & Development; Vol 1 No 27/28 (2017); 239-249Revista Turismo & Desenvolvimento; vol. 1 n.º 27/28 (2017); 239-2492182-14531645-9261reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPporhttps://proa.ua.pt/index.php/rtd/article/view/8407https://doi.org/10.34624/rtd.v1i27/28.8407https://proa.ua.pt/index.php/rtd/article/view/8407/14951https://creativecommons.org/licenses/by/4.0/info:eu-repo/semantics/openAccessMarques, RoseaneYamashita, AnaStefanini, Claudio2022-09-26T10:56:33Zoai:proa.ua.pt:article/8407Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T16:05:21.769698Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Meeting the hospitality and the co-creation of value in a hotel Um encontro da hospitalidade com a cocriação de valor na hotelaria |
title |
Meeting the hospitality and the co-creation of value in a hotel |
spellingShingle |
Meeting the hospitality and the co-creation of value in a hotel Marques, Roseane |
title_short |
Meeting the hospitality and the co-creation of value in a hotel |
title_full |
Meeting the hospitality and the co-creation of value in a hotel |
title_fullStr |
Meeting the hospitality and the co-creation of value in a hotel |
title_full_unstemmed |
Meeting the hospitality and the co-creation of value in a hotel |
title_sort |
Meeting the hospitality and the co-creation of value in a hotel |
author |
Marques, Roseane |
author_facet |
Marques, Roseane Yamashita, Ana Stefanini, Claudio |
author_role |
author |
author2 |
Yamashita, Ana Stefanini, Claudio |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Marques, Roseane Yamashita, Ana Stefanini, Claudio |
description |
Understanding the hospitality and co-creation of value in the hospitality services is essential for a hotel, including an innovation process, which motivates to deepen such knowledge and, therefore, this study aims to investigate the relationship between host and guest through of the reviews posted at Pousada da Pedra website. The guiding question of this research: How the hospitality between host and guest can contribute to make them feel welcomed and served, so they could have unique and memorable experiences during their stay in the hotel? In order to do so, it selected out the survey of secondary data of fifty reviews available on the company’s website, which were analyzed with the objective of finding elements that outline an hospitable relationship also the co-creation during the service development.The results indicate the existence of hospitality through the recommendation of the guests and the quality of services, the experience of unique and memorable moments and the intention to return. These considerations come from the process of co-creation of value, in which the client is in a prominent position in the hospitality relationship between the guest and the host, in a contemporary context, in which the client seeks to share his impressions, concerns and perceptions. |
publishDate |
2017 |
dc.date.none.fl_str_mv |
2017-01-01T00:00:00Z |
dc.type.driver.fl_str_mv |
journal article journal article info:eu-repo/semantics/article |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://doi.org/10.34624/rtd.v1i27/28.8407 oai:proa.ua.pt:article/8407 |
url |
https://doi.org/10.34624/rtd.v1i27/28.8407 |
identifier_str_mv |
oai:proa.ua.pt:article/8407 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://proa.ua.pt/index.php/rtd/article/view/8407 https://doi.org/10.34624/rtd.v1i27/28.8407 https://proa.ua.pt/index.php/rtd/article/view/8407/14951 |
dc.rights.driver.fl_str_mv |
https://creativecommons.org/licenses/by/4.0/ info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
https://creativecommons.org/licenses/by/4.0/ |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Departamento de Economia, Gestão, Engenharia Industrial e Turismo da Universidade de Aveiro |
publisher.none.fl_str_mv |
Departamento de Economia, Gestão, Engenharia Industrial e Turismo da Universidade de Aveiro |
dc.source.none.fl_str_mv |
Journal of Tourism & Development; Vol 1 No 27/28 (2017); 239-249 Revista Turismo & Desenvolvimento; vol. 1 n.º 27/28 (2017); 239-249 2182-1453 1645-9261 reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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