Value co-creation in tourism and hospitality: A systematic literature review

Detalhes bibliográficos
Autor(a) principal: Ribeiro, Thiago de Luca Sant'ana
Data de Publicação: 2023
Outros Autores: Costa, Benny Kramer, Ferreira, Manuel Portugal, Freire, Otávio Bandeira de Lamônica
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10400.8/9316
Resumo: Documento anexado: "article in press" embargo até dezembro de 2024.
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spelling Value co-creation in tourism and hospitality: A systematic literature reviewValue co-creationService-dominant logicTourism researchHospitality researchSystematic literature reviewDocumento anexado: "article in press" embargo até dezembro de 2024.In this study we organize and analyze the literature on value co-creation in tourism and hospitality. For this purpose, we conducted a systematic literature review with 298 articles published between 2009 and 2020 indexed in the Web of Science database. We analyzed the methodological and thematic perspectives, as well as the theoretical relationships presented in all studies. We identified four main themes focusing on a) interactions & social networks, b) strategy & innovation, c) sharing economy, and d) value co-creation consequences. Interaction, engagement, and service innovation were the most studied antecedents of value co-creation, and satisfaction, perceived value, and loyalty as the main consequences. Few studies examined value co-creation as a mediating or moderating variable. Finally, we present a conceptual framework including antecedents, conse- quences, mediation, and moderation (ACMM) involved in value co-creation, to provide a broad understanding of the different perspectives analyzed in this study.ElsevierIC-OnlineRibeiro, Thiago de Luca Sant'anaCosta, Benny KramerFerreira, Manuel PortugalFreire, Otávio Bandeira de Lamônica20232024-12-01T00:00:00Z2023-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.8/9316engRibeiro, T. D. L. S. A., Costa, B. K., Ferreira, M. P., & de Lamônica Freire, O. B. (2023). Value co-creation in tourism and hospitality: A systematic literature review. European Management Journal. 41(6), pp. 985-999. https://doi.org/10.1016/j.emj.2022.12.001.https://doi.org/10.1016/j.emj.2022.12.0011873-5681info:eu-repo/semantics/embargoedAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-01-21T02:30:52Zoai:iconline.ipleiria.pt:10400.8/9316Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T01:52:43.673532Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Value co-creation in tourism and hospitality: A systematic literature review
title Value co-creation in tourism and hospitality: A systematic literature review
spellingShingle Value co-creation in tourism and hospitality: A systematic literature review
Ribeiro, Thiago de Luca Sant'ana
Value co-creation
Service-dominant logic
Tourism research
Hospitality research
Systematic literature review
title_short Value co-creation in tourism and hospitality: A systematic literature review
title_full Value co-creation in tourism and hospitality: A systematic literature review
title_fullStr Value co-creation in tourism and hospitality: A systematic literature review
title_full_unstemmed Value co-creation in tourism and hospitality: A systematic literature review
title_sort Value co-creation in tourism and hospitality: A systematic literature review
author Ribeiro, Thiago de Luca Sant'ana
author_facet Ribeiro, Thiago de Luca Sant'ana
Costa, Benny Kramer
Ferreira, Manuel Portugal
Freire, Otávio Bandeira de Lamônica
author_role author
author2 Costa, Benny Kramer
Ferreira, Manuel Portugal
Freire, Otávio Bandeira de Lamônica
author2_role author
author
author
dc.contributor.none.fl_str_mv IC-Online
dc.contributor.author.fl_str_mv Ribeiro, Thiago de Luca Sant'ana
Costa, Benny Kramer
Ferreira, Manuel Portugal
Freire, Otávio Bandeira de Lamônica
dc.subject.por.fl_str_mv Value co-creation
Service-dominant logic
Tourism research
Hospitality research
Systematic literature review
topic Value co-creation
Service-dominant logic
Tourism research
Hospitality research
Systematic literature review
description Documento anexado: "article in press" embargo até dezembro de 2024.
publishDate 2023
dc.date.none.fl_str_mv 2023
2023-01-01T00:00:00Z
2024-12-01T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10400.8/9316
url http://hdl.handle.net/10400.8/9316
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Ribeiro, T. D. L. S. A., Costa, B. K., Ferreira, M. P., & de Lamônica Freire, O. B. (2023). Value co-creation in tourism and hospitality: A systematic literature review. European Management Journal. 41(6), pp. 985-999. https://doi.org/10.1016/j.emj.2022.12.001.
https://doi.org/10.1016/j.emj.2022.12.001
1873-5681
dc.rights.driver.fl_str_mv info:eu-repo/semantics/embargoedAccess
eu_rights_str_mv embargoedAccess
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dc.publisher.none.fl_str_mv Elsevier
publisher.none.fl_str_mv Elsevier
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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