Online dispute resolution: an artificial intelligence perspective

Detalhes bibliográficos
Autor(a) principal: Carneiro, Davide Rua
Data de Publicação: 2014
Outros Autores: Novais, Paulo, Andrade, Francisco Carneiro Pacheco, Zeleznikow, John, Neves, José
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/1822/32005
Resumo: Litigation in court is still the main dispute resolution mode. However, given the amount and characteristics of the new disputes, mostly arising out of electronic contracting, courts are becoming slower and outdated. Online Dispute Resolution (ODR) recently emerged as a set of tools and techniques, supported by technology, aimed at facilitating conflict resolution. In this paper we present a critical evaluation on the use of Artificial Intelligence (AI) based techniques in ODR. In order to fulfill this goal, we analyze a set of commercial providers (in this case twenty four) and some research projects (in this circumstance six). Supported by the results so far achieved, a new approach to deal with the problem of ODR is proposed, in which we take on some of the problems identified in the current state of the art in linking ODR and AI.
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spelling Online dispute resolution: an artificial intelligence perspectiveAlternative Dispute ResolutionOnline Dispute ResolutionArtificial IntelligenceScience & TechnologyLitigation in court is still the main dispute resolution mode. However, given the amount and characteristics of the new disputes, mostly arising out of electronic contracting, courts are becoming slower and outdated. Online Dispute Resolution (ODR) recently emerged as a set of tools and techniques, supported by technology, aimed at facilitating conflict resolution. In this paper we present a critical evaluation on the use of Artificial Intelligence (AI) based techniques in ODR. In order to fulfill this goal, we analyze a set of commercial providers (in this case twenty four) and some research projects (in this circumstance six). Supported by the results so far achieved, a new approach to deal with the problem of ODR is proposed, in which we take on some of the problems identified in the current state of the art in linking ODR and AI.The work described in this paper is included in TIARAC - Telematics and Artificial Intelligence in Alternative Conflict Resolution Project (PTDC/JUR/71354/2006), which is a research project supported by FCT (Science & Technology Foundation), Portugal. The work of Davide Carneiro is also supported by a doctoral grant by FCT (SFRH/BD/64890/2009).Acknowledgments. The work described in this paper is included in TIARAC - Telematics and Artificial Intelligence in Alternative Conflict Resolution Project (PTDC/JUR/71354/2006), which is a research project supported by FCT (Science & Technology Foundation), Portugal. The work of Davide Carneiro is also supported by a doctoral grant by FCT (SFRH/BD/64890/2009).Springer VerlagUniversidade do MinhoCarneiro, Davide RuaNovais, PauloAndrade, Francisco Carneiro PachecoZeleznikow, JohnNeves, José20142014-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/1822/32005engCarneiro, D., Novais, P., Andrade, F., Zeleznikow, J., & Neves, J. (2014). Online dispute resolution: an artificial intelligence perspective. Artificial Intelligence Review, 41(2), 211-240. doi: 10.1007/s10462-011-9305-z0269-282110.1007/s10462-011-9305-zhttp://link.springer.com/article/10.1007/s10462-011-9305-zinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-07-21T12:38:14Zoai:repositorium.sdum.uminho.pt:1822/32005Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T19:34:38.465046Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Online dispute resolution: an artificial intelligence perspective
title Online dispute resolution: an artificial intelligence perspective
spellingShingle Online dispute resolution: an artificial intelligence perspective
Carneiro, Davide Rua
Alternative Dispute Resolution
Online Dispute Resolution
Artificial Intelligence
Science & Technology
title_short Online dispute resolution: an artificial intelligence perspective
title_full Online dispute resolution: an artificial intelligence perspective
title_fullStr Online dispute resolution: an artificial intelligence perspective
title_full_unstemmed Online dispute resolution: an artificial intelligence perspective
title_sort Online dispute resolution: an artificial intelligence perspective
author Carneiro, Davide Rua
author_facet Carneiro, Davide Rua
Novais, Paulo
Andrade, Francisco Carneiro Pacheco
Zeleznikow, John
Neves, José
author_role author
author2 Novais, Paulo
Andrade, Francisco Carneiro Pacheco
Zeleznikow, John
Neves, José
author2_role author
author
author
author
dc.contributor.none.fl_str_mv Universidade do Minho
dc.contributor.author.fl_str_mv Carneiro, Davide Rua
Novais, Paulo
Andrade, Francisco Carneiro Pacheco
Zeleznikow, John
Neves, José
dc.subject.por.fl_str_mv Alternative Dispute Resolution
Online Dispute Resolution
Artificial Intelligence
Science & Technology
topic Alternative Dispute Resolution
Online Dispute Resolution
Artificial Intelligence
Science & Technology
description Litigation in court is still the main dispute resolution mode. However, given the amount and characteristics of the new disputes, mostly arising out of electronic contracting, courts are becoming slower and outdated. Online Dispute Resolution (ODR) recently emerged as a set of tools and techniques, supported by technology, aimed at facilitating conflict resolution. In this paper we present a critical evaluation on the use of Artificial Intelligence (AI) based techniques in ODR. In order to fulfill this goal, we analyze a set of commercial providers (in this case twenty four) and some research projects (in this circumstance six). Supported by the results so far achieved, a new approach to deal with the problem of ODR is proposed, in which we take on some of the problems identified in the current state of the art in linking ODR and AI.
publishDate 2014
dc.date.none.fl_str_mv 2014
2014-01-01T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/1822/32005
url http://hdl.handle.net/1822/32005
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Carneiro, D., Novais, P., Andrade, F., Zeleznikow, J., & Neves, J. (2014). Online dispute resolution: an artificial intelligence perspective. Artificial Intelligence Review, 41(2), 211-240. doi: 10.1007/s10462-011-9305-z
0269-2821
10.1007/s10462-011-9305-z
http://link.springer.com/article/10.1007/s10462-011-9305-z
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Springer Verlag
publisher.none.fl_str_mv Springer Verlag
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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