The strategic motivation factors for it outsourcing decisions in the banking sector
Autor(a) principal: | |
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Data de Publicação: | 2021 |
Tipo de documento: | Dissertação |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/11144/5162 |
Resumo: | Outsourcing is the fact of delegating the supply of a given service to an external organization. This phenomenon is a widespread strategy in the corporate business world. The outsourcing of information technology in the banking sector has particularly called our attention. Banking activity is highly dependent on the information technology (IT) process. Banks opt for an Information Technology Outsourcing (ITO) strategy to enjoy expertise from a supplier without hiring experts. Therefore, ITO gives the bank access to technological skills. Meanwhile, it allows the bank to improve the quality of services, reduce cost, provide flexibility, and focus on core activity. Our aim is to study the main factors that motivate ITO strategic decisions in the banking sector. To answer this inquiry, we develop a conceptual model consisting of four ITO factors corresponding to four hypotheses, which will be tested based on the data collected by a survey performed within a multinational bank. Inspiring by solid and contemporaneous scientific research, we apply a survey within our targeted sample and collect data through email. Our result has shown that majority of responders preconize ITO. They recognize ITO strategic motivation factors as saving cost, allowing access to new technology, and focusing on core business and quality service improvement. Besides those benefits, ITO strategy may arise some risks summarized in this paper. We conclude that a successful ITO alliance enables the bank to achieve a competitive advantage over their competitors. |
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The strategic motivation factors for it outsourcing decisions in the banking sectorOutsourcingInformation technologystrategybanking sector.Outsourcing is the fact of delegating the supply of a given service to an external organization. This phenomenon is a widespread strategy in the corporate business world. The outsourcing of information technology in the banking sector has particularly called our attention. Banking activity is highly dependent on the information technology (IT) process. Banks opt for an Information Technology Outsourcing (ITO) strategy to enjoy expertise from a supplier without hiring experts. Therefore, ITO gives the bank access to technological skills. Meanwhile, it allows the bank to improve the quality of services, reduce cost, provide flexibility, and focus on core activity. Our aim is to study the main factors that motivate ITO strategic decisions in the banking sector. To answer this inquiry, we develop a conceptual model consisting of four ITO factors corresponding to four hypotheses, which will be tested based on the data collected by a survey performed within a multinational bank. Inspiring by solid and contemporaneous scientific research, we apply a survey within our targeted sample and collect data through email. Our result has shown that majority of responders preconize ITO. They recognize ITO strategic motivation factors as saving cost, allowing access to new technology, and focusing on core business and quality service improvement. Besides those benefits, ITO strategy may arise some risks summarized in this paper. We conclude that a successful ITO alliance enables the bank to achieve a competitive advantage over their competitors.2022-06-29T00:00:00Z2021-06-28T00:00:00Z2021-06-28info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/11144/5162TID:202737888engGadiaga, Mamadouinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-01-11T02:22:23Zoai:repositorio.ual.pt:11144/5162Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T01:34:29.228389Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
The strategic motivation factors for it outsourcing decisions in the banking sector |
title |
The strategic motivation factors for it outsourcing decisions in the banking sector |
spellingShingle |
The strategic motivation factors for it outsourcing decisions in the banking sector Gadiaga, Mamadou Outsourcing Information technology strategy banking sector. |
title_short |
The strategic motivation factors for it outsourcing decisions in the banking sector |
title_full |
The strategic motivation factors for it outsourcing decisions in the banking sector |
title_fullStr |
The strategic motivation factors for it outsourcing decisions in the banking sector |
title_full_unstemmed |
The strategic motivation factors for it outsourcing decisions in the banking sector |
title_sort |
The strategic motivation factors for it outsourcing decisions in the banking sector |
author |
Gadiaga, Mamadou |
author_facet |
Gadiaga, Mamadou |
author_role |
author |
dc.contributor.author.fl_str_mv |
Gadiaga, Mamadou |
dc.subject.por.fl_str_mv |
Outsourcing Information technology strategy banking sector. |
topic |
Outsourcing Information technology strategy banking sector. |
description |
Outsourcing is the fact of delegating the supply of a given service to an external organization. This phenomenon is a widespread strategy in the corporate business world. The outsourcing of information technology in the banking sector has particularly called our attention. Banking activity is highly dependent on the information technology (IT) process. Banks opt for an Information Technology Outsourcing (ITO) strategy to enjoy expertise from a supplier without hiring experts. Therefore, ITO gives the bank access to technological skills. Meanwhile, it allows the bank to improve the quality of services, reduce cost, provide flexibility, and focus on core activity. Our aim is to study the main factors that motivate ITO strategic decisions in the banking sector. To answer this inquiry, we develop a conceptual model consisting of four ITO factors corresponding to four hypotheses, which will be tested based on the data collected by a survey performed within a multinational bank. Inspiring by solid and contemporaneous scientific research, we apply a survey within our targeted sample and collect data through email. Our result has shown that majority of responders preconize ITO. They recognize ITO strategic motivation factors as saving cost, allowing access to new technology, and focusing on core business and quality service improvement. Besides those benefits, ITO strategy may arise some risks summarized in this paper. We conclude that a successful ITO alliance enables the bank to achieve a competitive advantage over their competitors. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-06-28T00:00:00Z 2021-06-28 2022-06-29T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/11144/5162 TID:202737888 |
url |
http://hdl.handle.net/11144/5162 |
identifier_str_mv |
TID:202737888 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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