Environmental sustainability in hotel industry : guest behaviour, participation and satisfaction

• Autor(a) principal: Costa, Patrícia Solange Dinis
• Data de Publicação: 2020
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10400.14/32102
• topic: Sustainability in hotel industry; Green hotels; Guest’ perspective; Customer satisfaction; Behavior motives; Sustainable behavior; Hotel sustainable initiatives; Pro-environmental behavior; Environmentally friendly hotel; Sustainability in household; Individuals sustainable practices; Sustentabilidade na indústria hoteleira; Hotéis ecológicos; Perspetiva do hóspede; Satisfação do cliente; Motivos comportamentais; Comportamento sustentável; Iniciativas sustentáveis em hotéis; Comportamento pró-ambiental; Hotel ecológico; Sustentabilidade em casa; Práticas sustentáveis de indivíduos; Domínio/Área Científica::Ciências Sociais::Economia e Gestão

During the last years a comprehensive concern about the planet sustainability and global change have taken the hotel industry to implement some pro-environmental practices. With this paper, we aim to examine the environmental sustainability in the hotel market – the hotel management perspective, the best sustainable practices, some barriers and some benefits –, the guests’ perception, participation in these implementations and their satisfaction. Plus, how the individual’s sustainable behavior in household is compared to their behavior in a hotel setting and what forces motivate their behavior in both categories. The research method adopted was a quantitative one, with a survey shared in social network for diverse individuals to answer. The main finds count on the perception on how individuals behave in a household will be different than how they behave in a hotel setting. The main reasons to sustain their behavior in both categories have different forces and motives. Individuals main concern when choosing a hotel passes through comfort and economic factors, for the customer to choose a sustainable hotel is needed for these two factors to be connected, and that sustainability does not interfere with comfort and how much guests’ need to pay (when compared with standard hotels).