Challenges on the usability of digital platforms for informal caregivers and health professionals: the case study of Help2Care
Autor(a) principal: | |
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Data de Publicação: | 2019 |
Outros Autores: | , , , , , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10316/101634 https://doi.org/10.1016/j.procs.2019.12.241 |
Resumo: | The usability of digital platforms assumes an important role in the support of health business processes. This is particularly relevant when these platforms automate previously manually-executed activities in a certain process, with the purpose of bringing time, cost and quality benefits both to end-users and health professionals. This is the main objective of the Help2Care e-Health digital platform, where informal caregivers can use a mobile app to access digital training materials on how to properly take care of their patients. Health professionals can, in turn, suggest these materials to their caregivers through a web application, communicate directly with them through a messaging system, and even perform remote health assessment and monitoring. However, the informal caregiver population presents specific attributes which, in general, require special attention for usability. Health professionals can also be challenged by such platforms and their inherent complexity. In this paper, we report the results and challenges of the usability studies performed on both mobile and web applications of the Help2Care platform. |
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Challenges on the usability of digital platforms for informal caregivers and health professionals: the case study of Help2Caree-Healthusabilitydirect observationPSSUQinformal caregiverhealth professionaldigital platformThe usability of digital platforms assumes an important role in the support of health business processes. This is particularly relevant when these platforms automate previously manually-executed activities in a certain process, with the purpose of bringing time, cost and quality benefits both to end-users and health professionals. This is the main objective of the Help2Care e-Health digital platform, where informal caregivers can use a mobile app to access digital training materials on how to properly take care of their patients. Health professionals can, in turn, suggest these materials to their caregivers through a web application, communicate directly with them through a messaging system, and even perform remote health assessment and monitoring. However, the informal caregiver population presents specific attributes which, in general, require special attention for usability. Health professionals can also be challenged by such platforms and their inherent complexity. In this paper, we report the results and challenges of the usability studies performed on both mobile and web applications of the Help2Care platform.2019info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articlehttp://hdl.handle.net/10316/101634http://hdl.handle.net/10316/101634https://doi.org/10.1016/j.procs.2019.12.241eng18770509Caroço, JoãoGomes, NunoMartinho, RicardoRijo, RuiPeralta, TeresaCarvalho, DanielQuerido, AnaDixe, Maria dos Anjosinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2022-09-05T20:43:32Zoai:estudogeral.uc.pt:10316/101634Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T21:18:47.223464Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Challenges on the usability of digital platforms for informal caregivers and health professionals: the case study of Help2Care |
title |
Challenges on the usability of digital platforms for informal caregivers and health professionals: the case study of Help2Care |
spellingShingle |
Challenges on the usability of digital platforms for informal caregivers and health professionals: the case study of Help2Care Caroço, João e-Health usability direct observation PSSUQ informal caregiver health professional digital platform |
title_short |
Challenges on the usability of digital platforms for informal caregivers and health professionals: the case study of Help2Care |
title_full |
Challenges on the usability of digital platforms for informal caregivers and health professionals: the case study of Help2Care |
title_fullStr |
Challenges on the usability of digital platforms for informal caregivers and health professionals: the case study of Help2Care |
title_full_unstemmed |
Challenges on the usability of digital platforms for informal caregivers and health professionals: the case study of Help2Care |
title_sort |
Challenges on the usability of digital platforms for informal caregivers and health professionals: the case study of Help2Care |
author |
Caroço, João |
author_facet |
Caroço, João Gomes, Nuno Martinho, Ricardo Rijo, Rui Peralta, Teresa Carvalho, Daniel Querido, Ana Dixe, Maria dos Anjos |
author_role |
author |
author2 |
Gomes, Nuno Martinho, Ricardo Rijo, Rui Peralta, Teresa Carvalho, Daniel Querido, Ana Dixe, Maria dos Anjos |
author2_role |
author author author author author author author |
dc.contributor.author.fl_str_mv |
Caroço, João Gomes, Nuno Martinho, Ricardo Rijo, Rui Peralta, Teresa Carvalho, Daniel Querido, Ana Dixe, Maria dos Anjos |
dc.subject.por.fl_str_mv |
e-Health usability direct observation PSSUQ informal caregiver health professional digital platform |
topic |
e-Health usability direct observation PSSUQ informal caregiver health professional digital platform |
description |
The usability of digital platforms assumes an important role in the support of health business processes. This is particularly relevant when these platforms automate previously manually-executed activities in a certain process, with the purpose of bringing time, cost and quality benefits both to end-users and health professionals. This is the main objective of the Help2Care e-Health digital platform, where informal caregivers can use a mobile app to access digital training materials on how to properly take care of their patients. Health professionals can, in turn, suggest these materials to their caregivers through a web application, communicate directly with them through a messaging system, and even perform remote health assessment and monitoring. However, the informal caregiver population presents specific attributes which, in general, require special attention for usability. Health professionals can also be challenged by such platforms and their inherent complexity. In this paper, we report the results and challenges of the usability studies performed on both mobile and web applications of the Help2Care platform. |
publishDate |
2019 |
dc.date.none.fl_str_mv |
2019 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10316/101634 http://hdl.handle.net/10316/101634 https://doi.org/10.1016/j.procs.2019.12.241 |
url |
http://hdl.handle.net/10316/101634 https://doi.org/10.1016/j.procs.2019.12.241 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
18770509 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799134082300379136 |