Dynamic roles of suppliers in the specification of business services
Autor(a) principal: | |
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Data de Publicação: | 2021 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10400.5/24611 |
Resumo: | The service sector, in particular business services, has become increasingly important in developed economies. The increasing complexity of the supply market combined with customers’ limited knowledge in specifying services has contributed to a more active role of suppliers in those processes. Service specifications can go through stabilization and destabilization cycles over time in the context of customer-supplier interactions. We aim to study the evolution of supplier roles in specification processes over time. We conduct a longitudinal study that involves two professional service providers and six customers. We find that buying services may involve the explicit recognition of uncertainties regarding their specifications. The very process of interacting may help to change the initial specifications of an offer over time and to change the supplier’s role and the customer’s perceived uncertainty in the (de)stabilization process |
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Dynamic roles of suppliers in the specification of business servicesService SpecificationBusiness RelationshipsSupplier RolesProfessional ServicesThe service sector, in particular business services, has become increasingly important in developed economies. The increasing complexity of the supply market combined with customers’ limited knowledge in specifying services has contributed to a more active role of suppliers in those processes. Service specifications can go through stabilization and destabilization cycles over time in the context of customer-supplier interactions. We aim to study the evolution of supplier roles in specification processes over time. We conduct a longitudinal study that involves two professional service providers and six customers. We find that buying services may involve the explicit recognition of uncertainties regarding their specifications. The very process of interacting may help to change the initial specifications of an offer over time and to change the supplier’s role and the customer’s perceived uncertainty in the (de)stabilization processElsevierRepositório da Universidade de LisboaMota, JoãoSantos, José Novais2022-06-21T16:20:43Z20212021-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.5/24611engMota, João and José Novais Santos. (2021). "Dynamic roles of suppliers in the specification of business services". Technological Forecasting and Social Change. Vol. 164: pp. 120523info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-03-06T14:54:14Zoai:www.repository.utl.pt:10400.5/24611Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T17:08:37.111533Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Dynamic roles of suppliers in the specification of business services |
title |
Dynamic roles of suppliers in the specification of business services |
spellingShingle |
Dynamic roles of suppliers in the specification of business services Mota, João Service Specification Business Relationships Supplier Roles Professional Services |
title_short |
Dynamic roles of suppliers in the specification of business services |
title_full |
Dynamic roles of suppliers in the specification of business services |
title_fullStr |
Dynamic roles of suppliers in the specification of business services |
title_full_unstemmed |
Dynamic roles of suppliers in the specification of business services |
title_sort |
Dynamic roles of suppliers in the specification of business services |
author |
Mota, João |
author_facet |
Mota, João Santos, José Novais |
author_role |
author |
author2 |
Santos, José Novais |
author2_role |
author |
dc.contributor.none.fl_str_mv |
Repositório da Universidade de Lisboa |
dc.contributor.author.fl_str_mv |
Mota, João Santos, José Novais |
dc.subject.por.fl_str_mv |
Service Specification Business Relationships Supplier Roles Professional Services |
topic |
Service Specification Business Relationships Supplier Roles Professional Services |
description |
The service sector, in particular business services, has become increasingly important in developed economies. The increasing complexity of the supply market combined with customers’ limited knowledge in specifying services has contributed to a more active role of suppliers in those processes. Service specifications can go through stabilization and destabilization cycles over time in the context of customer-supplier interactions. We aim to study the evolution of supplier roles in specification processes over time. We conduct a longitudinal study that involves two professional service providers and six customers. We find that buying services may involve the explicit recognition of uncertainties regarding their specifications. The very process of interacting may help to change the initial specifications of an offer over time and to change the supplier’s role and the customer’s perceived uncertainty in the (de)stabilization process |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021 2021-01-01T00:00:00Z 2022-06-21T16:20:43Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10400.5/24611 |
url |
http://hdl.handle.net/10400.5/24611 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
Mota, João and José Novais Santos. (2021). "Dynamic roles of suppliers in the specification of business services". Technological Forecasting and Social Change. Vol. 164: pp. 120523 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Elsevier |
publisher.none.fl_str_mv |
Elsevier |
dc.source.none.fl_str_mv |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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