Ex-regular users of public transport: their reasons for leaving and returning
Autor(a) principal: | |
---|---|
Data de Publicação: | 2018 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10071/19760 |
Resumo: | This paper describes the characteristics of former regular users of public transport in the metropolitan area of Lisbon. It also examines why these people stopped using public transport and explores what would make them become regular users again. The empirical results revealed significant socio-demographic differences between current and ex-regular users, namely in relation to gender and social level. Differences were also found in travel characteristics, car ownership, and satisfaction with the transit service. The main reasons given by ex-regular users for no longer using public transport included changes in their lives (e.g., change in workplace/residence/ school or becoming unemployed) and the availability of alternative transport (e.g., company car). Although the likelihood of becoming a regular user again was very low (27%), the strongest potential motive for doing so was a change in workplace/residence/school. Based on the study’s empirical results, managerial implications for the public transport service are addressed in the conclusion. |
id |
RCAP_2f4276773cf8f53fa18f19678539ff16 |
---|---|
oai_identifier_str |
oai:repositorio.iscte-iul.pt:10071/19760 |
network_acronym_str |
RCAP |
network_name_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository_id_str |
7160 |
spelling |
Ex-regular users of public transport: their reasons for leaving and returningPublic transportationPassenger retentionService attributesThis paper describes the characteristics of former regular users of public transport in the metropolitan area of Lisbon. It also examines why these people stopped using public transport and explores what would make them become regular users again. The empirical results revealed significant socio-demographic differences between current and ex-regular users, namely in relation to gender and social level. Differences were also found in travel characteristics, car ownership, and satisfaction with the transit service. The main reasons given by ex-regular users for no longer using public transport included changes in their lives (e.g., change in workplace/residence/ school or becoming unemployed) and the availability of alternative transport (e.g., company car). Although the likelihood of becoming a regular user again was very low (27%), the strongest potential motive for doing so was a change in workplace/residence/school. Based on the study’s empirical results, managerial implications for the public transport service are addressed in the conclusion.University of South Florida2020-02-03T12:40:30Z2018-01-01T00:00:00Z20182020-02-03T12:37:25Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10071/19760eng1077-291X10.5038/2375-0901.21.2.7Vicente, P.Reis, E.info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T17:55:26Zoai:repositorio.iscte-iul.pt:10071/19760Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:28:12.898293Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Ex-regular users of public transport: their reasons for leaving and returning |
title |
Ex-regular users of public transport: their reasons for leaving and returning |
spellingShingle |
Ex-regular users of public transport: their reasons for leaving and returning Vicente, P. Public transportation Passenger retention Service attributes |
title_short |
Ex-regular users of public transport: their reasons for leaving and returning |
title_full |
Ex-regular users of public transport: their reasons for leaving and returning |
title_fullStr |
Ex-regular users of public transport: their reasons for leaving and returning |
title_full_unstemmed |
Ex-regular users of public transport: their reasons for leaving and returning |
title_sort |
Ex-regular users of public transport: their reasons for leaving and returning |
author |
Vicente, P. |
author_facet |
Vicente, P. Reis, E. |
author_role |
author |
author2 |
Reis, E. |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Vicente, P. Reis, E. |
dc.subject.por.fl_str_mv |
Public transportation Passenger retention Service attributes |
topic |
Public transportation Passenger retention Service attributes |
description |
This paper describes the characteristics of former regular users of public transport in the metropolitan area of Lisbon. It also examines why these people stopped using public transport and explores what would make them become regular users again. The empirical results revealed significant socio-demographic differences between current and ex-regular users, namely in relation to gender and social level. Differences were also found in travel characteristics, car ownership, and satisfaction with the transit service. The main reasons given by ex-regular users for no longer using public transport included changes in their lives (e.g., change in workplace/residence/ school or becoming unemployed) and the availability of alternative transport (e.g., company car). Although the likelihood of becoming a regular user again was very low (27%), the strongest potential motive for doing so was a change in workplace/residence/school. Based on the study’s empirical results, managerial implications for the public transport service are addressed in the conclusion. |
publishDate |
2018 |
dc.date.none.fl_str_mv |
2018-01-01T00:00:00Z 2018 2020-02-03T12:40:30Z 2020-02-03T12:37:25Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10071/19760 |
url |
http://hdl.handle.net/10071/19760 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
1077-291X 10.5038/2375-0901.21.2.7 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
University of South Florida |
publisher.none.fl_str_mv |
University of South Florida |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
|
_version_ |
1799134844609888256 |