The Total Quality Management philosophy: The Deming's principles in two Portuguese institutions of high education

Detalhes bibliográficos
Autor(a) principal: Saraiva, Margarida
Data de Publicação: 2006
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10174/6161
Resumo: Usually, the process of TQM is implemented in the industry and in services through the adoption of a group of principles. Deming that presented a set of principles to improve the quality process in a organisation. The study applied some of the Deming’s principles in two Portuguese institutions of high education. The objective was to understand if the Deming’s principles could be applied. The results showed a group of possible difficulties and benefits and concluded that can be implemented. Their correct application could allow them to evolve from quality to excellence.
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spelling The Total Quality Management philosophy: The Deming's principles in two Portuguese institutions of high educationQuality ManagementKnowledge Engineering and ManagementDevelopmentQuality of EducationExcellenceUsually, the process of TQM is implemented in the industry and in services through the adoption of a group of principles. Deming that presented a set of principles to improve the quality process in a organisation. The study applied some of the Deming’s principles in two Portuguese institutions of high education. The objective was to understand if the Deming’s principles could be applied. The results showed a group of possible difficulties and benefits and concluded that can be implemented. Their correct application could allow them to evolve from quality to excellence.University of Iceland2012-11-30T16:50:04Z2012-11-302006-07-05T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articlehttp://hdl.handle.net/10174/6161http://hdl.handle.net/10174/6161engSARAIVA, Margarida, "The Total Quality Management philosophy: The Deming's principles in two Portuguese institutions of high education", in 21st European Conference on Operational Research (EURO XXI 2006), University of Iceland, Reykjavík - Iceland, 5 July 2006GESmsaraiva@uevora.pt21st European Conference on Operational Research (EURO XXI 2006)661Saraiva, Margaridainfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-01-03T18:45:12Zoai:dspace.uevora.pt:10174/6161Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T01:00:54.937137Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The Total Quality Management philosophy: The Deming's principles in two Portuguese institutions of high education
title The Total Quality Management philosophy: The Deming's principles in two Portuguese institutions of high education
spellingShingle The Total Quality Management philosophy: The Deming's principles in two Portuguese institutions of high education
Saraiva, Margarida
Quality Management
Knowledge Engineering and Management
Development
Quality of Education
Excellence
title_short The Total Quality Management philosophy: The Deming's principles in two Portuguese institutions of high education
title_full The Total Quality Management philosophy: The Deming's principles in two Portuguese institutions of high education
title_fullStr The Total Quality Management philosophy: The Deming's principles in two Portuguese institutions of high education
title_full_unstemmed The Total Quality Management philosophy: The Deming's principles in two Portuguese institutions of high education
title_sort The Total Quality Management philosophy: The Deming's principles in two Portuguese institutions of high education
author Saraiva, Margarida
author_facet Saraiva, Margarida
author_role author
dc.contributor.author.fl_str_mv Saraiva, Margarida
dc.subject.por.fl_str_mv Quality Management
Knowledge Engineering and Management
Development
Quality of Education
Excellence
topic Quality Management
Knowledge Engineering and Management
Development
Quality of Education
Excellence
description Usually, the process of TQM is implemented in the industry and in services through the adoption of a group of principles. Deming that presented a set of principles to improve the quality process in a organisation. The study applied some of the Deming’s principles in two Portuguese institutions of high education. The objective was to understand if the Deming’s principles could be applied. The results showed a group of possible difficulties and benefits and concluded that can be implemented. Their correct application could allow them to evolve from quality to excellence.
publishDate 2006
dc.date.none.fl_str_mv 2006-07-05T00:00:00Z
2012-11-30T16:50:04Z
2012-11-30
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10174/6161
http://hdl.handle.net/10174/6161
url http://hdl.handle.net/10174/6161
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv SARAIVA, Margarida, "The Total Quality Management philosophy: The Deming's principles in two Portuguese institutions of high education", in 21st European Conference on Operational Research (EURO XXI 2006), University of Iceland, Reykjavík - Iceland, 5 July 2006
GES
msaraiva@uevora.pt
21st European Conference on Operational Research (EURO XXI 2006)
661
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.publisher.none.fl_str_mv University of Iceland
publisher.none.fl_str_mv University of Iceland
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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