Management control tool for outgoing student´s application in internacional relations office at faculty of economics and business, University of Maribor

• Autor(a) principal: Santos, Eugénia Catarina Loureiro dos
• Data de Publicação: 2021
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10400.26/38839
• topic: Management control tool; Information system; Business process management; Key performance indicators; Student exchange programmes; Outgoing applications; ERASMUS

In an increasingly global and competitive world, it is crucial for any organisation to have efficient processes. To achieve this, organisations need to change and improve their work processes. To be more efficient and competitive, information must be always clear and accessible, which is not compatible with paperwork and manual tasks. This project came from a seven-month traineeship in International Relations Office (IRO) at Faculty of Economics and Business (FEB) at University of Maribor (UM). In traineeship, one of the main duties is to manage the tasks about outgoing students’ applications in a real international environment. This outgoing students’ application are done and controlled by sending e-mails, add information in an Excel file manually, printed out files and archived them in fascicles. Nevertheless, this control and monitoring process presents some limitations and problems, such as enabling information to be lost and deadlines to be missed, as well as making it difficult to get data for statistics. The main motivation of this project was to turn the outgoing students’ application more simple, trackable, and efficient and the end goal is to create a management tool to monitor and control the whole process daily and it will provide the dematerialization and digitalization of the current process. The prototype was implemented in a Business Process Management Suite (BPMS). For the analytical treatment of the data and the creation of dashboards to control and monitor the process implemented in the prototype, Microsoft Power BI was used with real data from the international relations office. The management control tool for outgoing students’ application contributes to the optimization of the process through the digitalization and dematerialization of it, the data access easily and gives dashboards and reports to visualize the information in a more appealing way and get an overview of the process.