Higher Education System in Portugal; An Exploratory Study about the Challenges Setting by the New Bologna Paradigm

Detalhes bibliográficos
Autor(a) principal: Saraiva, Margarida
Data de Publicação: 2007
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10174/6366
Resumo: Total quality management is a process based on a “to do differently” strategy. This strategy implies trying to achieve continuous improvement by sharing responsibilities reducing misused resource and meeting customer’s expectations. Typically, Total Quality Management is implemented in industry and services using a group of principles. The implementation of such principles guides the organizations towards the improvement of quality standards. Deming contributed to the total quality management process by proposing the set of principles and techniques that helps organisations to improve their quality process. We implement the total quality management principles inn two Portuguese high education institutions: ISCTE and University of Évora. We use separate questionnaires in order to verify if the techniques of the Total Quality Management, proposed by Deming, which were applied in Japanese and US companies, could be applied similarly in Portuguese high education institutions. Likewise for industrial companies, application of Total Quality Management techniques may help higher education institutions in their adaptation to the constantly changing education environment. The improving of quality in higher education will result in a general quality improvement of people’s skills which ultimately will improve the level of efficiency contributing to the development of markets and the economy. The results of this study show a set of difficulties as well as benefits from implementation of Total Quality Management, which may be a consequence of the cultural environment of the institutions. This study concludes that the two higher education institutions can still improve the application of the 14 principles proposed by Deming, and that correct application of these principles may permit them to evolve to the excellence level. However, it is important to notice that the principles should be applied in a flexible way and in agreement with the specific needs of each organization.
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spelling Higher Education System in Portugal; An Exploratory Study about the Challenges Setting by the New Bologna ParadigmBologna processContinuous improvement and excellenceDevelopmentEducation qualityEvaluation qualityHigh educationPrinciples of DemingTotal Quality ManagementTotal quality management is a process based on a “to do differently” strategy. This strategy implies trying to achieve continuous improvement by sharing responsibilities reducing misused resource and meeting customer’s expectations. Typically, Total Quality Management is implemented in industry and services using a group of principles. The implementation of such principles guides the organizations towards the improvement of quality standards. Deming contributed to the total quality management process by proposing the set of principles and techniques that helps organisations to improve their quality process. We implement the total quality management principles inn two Portuguese high education institutions: ISCTE and University of Évora. We use separate questionnaires in order to verify if the techniques of the Total Quality Management, proposed by Deming, which were applied in Japanese and US companies, could be applied similarly in Portuguese high education institutions. Likewise for industrial companies, application of Total Quality Management techniques may help higher education institutions in their adaptation to the constantly changing education environment. The improving of quality in higher education will result in a general quality improvement of people’s skills which ultimately will improve the level of efficiency contributing to the development of markets and the economy. The results of this study show a set of difficulties as well as benefits from implementation of Total Quality Management, which may be a consequence of the cultural environment of the institutions. This study concludes that the two higher education institutions can still improve the application of the 14 principles proposed by Deming, and that correct application of these principles may permit them to evolve to the excellence level. However, it is important to notice that the principles should be applied in a flexible way and in agreement with the specific needs of each organization.University of Algarve2012-12-04T23:48:42Z2012-12-042007-05-03T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articlehttp://hdl.handle.net/10174/6366http://hdl.handle.net/10174/6366engSARAIVA, Margarida, (2007) "Higher Education System in Portugal; An Exploratory Study about the Challenges Setting by the New Bologna Paradigm", in Proceeding of the IASK International Conference Global Management 2007, Paulo Rodrigues, Sergio Santos e Fernando Ferreira (Cood.), University of Algarve, pp. 362-371. ISBN: 978-972-99397-4-7. Hotel EVA, Faro - Portugal, 3 May 2007.362-371978-972-99397-4-7Proceeding of the IASK International Conference Global Management 2007GESmsaraiva@uevora.pt661Saraiva, Margaridainfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-01-03T18:45:12Zoai:dspace.uevora.pt:10174/6366Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T01:00:54.804270Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Higher Education System in Portugal; An Exploratory Study about the Challenges Setting by the New Bologna Paradigm
title Higher Education System in Portugal; An Exploratory Study about the Challenges Setting by the New Bologna Paradigm
spellingShingle Higher Education System in Portugal; An Exploratory Study about the Challenges Setting by the New Bologna Paradigm
Saraiva, Margarida
Bologna process
Continuous improvement and excellence
Development
Education quality
Evaluation quality
High education
Principles of Deming
Total Quality Management
title_short Higher Education System in Portugal; An Exploratory Study about the Challenges Setting by the New Bologna Paradigm
title_full Higher Education System in Portugal; An Exploratory Study about the Challenges Setting by the New Bologna Paradigm
title_fullStr Higher Education System in Portugal; An Exploratory Study about the Challenges Setting by the New Bologna Paradigm
title_full_unstemmed Higher Education System in Portugal; An Exploratory Study about the Challenges Setting by the New Bologna Paradigm
title_sort Higher Education System in Portugal; An Exploratory Study about the Challenges Setting by the New Bologna Paradigm
author Saraiva, Margarida
author_facet Saraiva, Margarida
author_role author
dc.contributor.author.fl_str_mv Saraiva, Margarida
dc.subject.por.fl_str_mv Bologna process
Continuous improvement and excellence
Development
Education quality
Evaluation quality
High education
Principles of Deming
Total Quality Management
topic Bologna process
Continuous improvement and excellence
Development
Education quality
Evaluation quality
High education
Principles of Deming
Total Quality Management
description Total quality management is a process based on a “to do differently” strategy. This strategy implies trying to achieve continuous improvement by sharing responsibilities reducing misused resource and meeting customer’s expectations. Typically, Total Quality Management is implemented in industry and services using a group of principles. The implementation of such principles guides the organizations towards the improvement of quality standards. Deming contributed to the total quality management process by proposing the set of principles and techniques that helps organisations to improve their quality process. We implement the total quality management principles inn two Portuguese high education institutions: ISCTE and University of Évora. We use separate questionnaires in order to verify if the techniques of the Total Quality Management, proposed by Deming, which were applied in Japanese and US companies, could be applied similarly in Portuguese high education institutions. Likewise for industrial companies, application of Total Quality Management techniques may help higher education institutions in their adaptation to the constantly changing education environment. The improving of quality in higher education will result in a general quality improvement of people’s skills which ultimately will improve the level of efficiency contributing to the development of markets and the economy. The results of this study show a set of difficulties as well as benefits from implementation of Total Quality Management, which may be a consequence of the cultural environment of the institutions. This study concludes that the two higher education institutions can still improve the application of the 14 principles proposed by Deming, and that correct application of these principles may permit them to evolve to the excellence level. However, it is important to notice that the principles should be applied in a flexible way and in agreement with the specific needs of each organization.
publishDate 2007
dc.date.none.fl_str_mv 2007-05-03T00:00:00Z
2012-12-04T23:48:42Z
2012-12-04
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format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10174/6366
http://hdl.handle.net/10174/6366
url http://hdl.handle.net/10174/6366
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv SARAIVA, Margarida, (2007) "Higher Education System in Portugal; An Exploratory Study about the Challenges Setting by the New Bologna Paradigm", in Proceeding of the IASK International Conference Global Management 2007, Paulo Rodrigues, Sergio Santos e Fernando Ferreira (Cood.), University of Algarve, pp. 362-371. ISBN: 978-972-99397-4-7. Hotel EVA, Faro - Portugal, 3 May 2007.
362-371
978-972-99397-4-7
Proceeding of the IASK International Conference Global Management 2007
GES
msaraiva@uevora.pt
661
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dc.publisher.none.fl_str_mv University of Algarve
publisher.none.fl_str_mv University of Algarve
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
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collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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