Exploring user-generated content for improving destination knowledge

Detalhes bibliográficos
Autor(a) principal: António, Nuno
Data de Publicação: 2020
Outros Autores: Correia, Marisol B., Ribeiro, Filipa Perdigão
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/108043
Resumo: Antonio, N., Correia, M. B., & Ribeiro, F. P. (2020). Exploring user-generated content for improving destination knowledge: The case of two world heritage cities. Sustainability (Switzerland), 12(22), 1-19. [9654]. https://doi.org/10.3390/su12229654
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spelling Exploring user-generated content for improving destination knowledgeThe case of two world heritage citiesData scienceEWOMSentiment analysisText miningUNESCO heritage sitesUser-generated contentGeography, Planning and DevelopmentRenewable Energy, Sustainability and the EnvironmentManagement, Monitoring, Policy and LawSDG 7 - Affordable and Clean EnergyAntonio, N., Correia, M. B., & Ribeiro, F. P. (2020). Exploring user-generated content for improving destination knowledge: The case of two world heritage cities. Sustainability (Switzerland), 12(22), 1-19. [9654]. https://doi.org/10.3390/su12229654This study explores two World Heritage Sites (WHS) as tourism destinations by applying several uncommon techniques in these settings: Smart Tourism Analytics, namely Text mining, Sentiment Analysis, and Market Basket Analysis, to highlight patterns according to attraction, nationality, and repeated visits. Salamanca (Spain) and Coimbra (Portugal) are analyzed and compared based on 8,638 online travel reviews (OTR), from TripAdvisor (2017–2018). Findings show that WHS reputation does not seem to be relevant to visitors-reviewers. Additionally, keyword extraction reveals that the reviews do not differ from language to language or from city to city, and it was also possible to identify several keywords related to history and heritage; in particular, architectural styles, names of kings, and places. The study identifies topics that could be used by destination management organizations to promote these cities, highlights the advantages of applying a data science approach, and confirms the rich information value of OTRs as a tool to (re)position the destination according to smart tourism design tenets.Information Management Research Center (MagIC) - NOVA Information Management SchoolNOVA Information Management School (NOVA IMS)RUNAntónio, NunoCorreia, Marisol B.Ribeiro, Filipa Perdigão2020-11-30T23:59:09Z2020-11-022020-11-02T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/article19application/pdfhttp://hdl.handle.net/10362/108043eng2071-1050PURE: 26637103https://doi.org/10.3390/su12229654info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T04:52:41Zoai:run.unl.pt:10362/108043Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:41:07.144223Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Exploring user-generated content for improving destination knowledge
The case of two world heritage cities
title Exploring user-generated content for improving destination knowledge
spellingShingle Exploring user-generated content for improving destination knowledge
António, Nuno
Data science
EWOM
Sentiment analysis
Text mining
UNESCO heritage sites
User-generated content
Geography, Planning and Development
Renewable Energy, Sustainability and the Environment
Management, Monitoring, Policy and Law
SDG 7 - Affordable and Clean Energy
title_short Exploring user-generated content for improving destination knowledge
title_full Exploring user-generated content for improving destination knowledge
title_fullStr Exploring user-generated content for improving destination knowledge
title_full_unstemmed Exploring user-generated content for improving destination knowledge
title_sort Exploring user-generated content for improving destination knowledge
author António, Nuno
author_facet António, Nuno
Correia, Marisol B.
Ribeiro, Filipa Perdigão
author_role author
author2 Correia, Marisol B.
Ribeiro, Filipa Perdigão
author2_role author
author
dc.contributor.none.fl_str_mv Information Management Research Center (MagIC) - NOVA Information Management School
NOVA Information Management School (NOVA IMS)
RUN
dc.contributor.author.fl_str_mv António, Nuno
Correia, Marisol B.
Ribeiro, Filipa Perdigão
dc.subject.por.fl_str_mv Data science
EWOM
Sentiment analysis
Text mining
UNESCO heritage sites
User-generated content
Geography, Planning and Development
Renewable Energy, Sustainability and the Environment
Management, Monitoring, Policy and Law
SDG 7 - Affordable and Clean Energy
topic Data science
EWOM
Sentiment analysis
Text mining
UNESCO heritage sites
User-generated content
Geography, Planning and Development
Renewable Energy, Sustainability and the Environment
Management, Monitoring, Policy and Law
SDG 7 - Affordable and Clean Energy
description Antonio, N., Correia, M. B., & Ribeiro, F. P. (2020). Exploring user-generated content for improving destination knowledge: The case of two world heritage cities. Sustainability (Switzerland), 12(22), 1-19. [9654]. https://doi.org/10.3390/su12229654
publishDate 2020
dc.date.none.fl_str_mv 2020-11-30T23:59:09Z
2020-11-02
2020-11-02T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/108043
url http://hdl.handle.net/10362/108043
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 2071-1050
PURE: 26637103
https://doi.org/10.3390/su12229654
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv 19
application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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