Direct communication versus virtual communication in virtual teams

• Autor(a) principal: Gonçalves, Patrícia
• Data de Publicação: 2014
• Outros Autores: Ferreira, Luís, Gonçalves, Joaquim, Putnik, Goran, Cruz-Cunha, Maria Manuela
• Tipo de documento: Artigo
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/11110/802
• topic: virtual environments; virtual interfaces; reconfiguration dynamics; virtual communication architecture; communication architectures; virtual teams; virtual enterprises

Several studies suggest that computer-mediated communication can lead to decreases in group effectiveness and reduce satisfaction levels in terms of trust and comfort of its users. Supported by an experiment, where the emotional or affective aspects of communication were tested with the experimentation of two architectures, Direct Communication Architecture (DCA) and the Virtual Communication Architecture (VCA) this paper validates the thesis that, from the users’ perspective, there is no opposition to the acceptance of virtual environments and interfaces for communication, and that these environments are able to cope with the reconfiguration dynamics requirements of virtual teams or client-server relations in a virtual enterprise operation.