Software as a Service: an effective platform to deliver holistic Hotel Performance Management systems
Autor(a) principal: | |
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Data de Publicação: | 2018 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10071/16683 |
Resumo: | This study main objective was to assess the viability of development of a Performance Management (PM) system, delivered in the form of Software as a Service (SaaS), specific for the hospitality industry and to evaluate the benefits of its use. Software deployed in the cloud, delivered and licensed as a service, is becoming increasingly common and accepted in a business context. Although, Business Intelligence (BI) solutions are not usually distributed in the SaaS model, there are some examples that this is changing. To achieve the study objective, design science research methodology was employed in the development of a prototype. This prototype was deployed in four hotels and its results evaluated. Evaluation of the prototype was focused both on the system technical characteristics and business benefits. Results shown that hotels were very satisfied with the system and that building a prototype and making it available in the form of SaaS is a good solution to assess BI systems contribution to improve management performance. |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Software as a Service: an effective platform to deliver holistic Hotel Performance Management systemsBusiness intelligenceDecision support systemsDesign science researchHospitalityPerformance managementThis study main objective was to assess the viability of development of a Performance Management (PM) system, delivered in the form of Software as a Service (SaaS), specific for the hospitality industry and to evaluate the benefits of its use. Software deployed in the cloud, delivered and licensed as a service, is becoming increasingly common and accepted in a business context. Although, Business Intelligence (BI) solutions are not usually distributed in the SaaS model, there are some examples that this is changing. To achieve the study objective, design science research methodology was employed in the development of a prototype. This prototype was deployed in four hotels and its results evaluated. Evaluation of the prototype was focused both on the system technical characteristics and business benefits. Results shown that hotels were very satisfied with the system and that building a prototype and making it available in the form of SaaS is a good solution to assess BI systems contribution to improve management performance.Escola Superior de Gestão, Hotelaria e Turismo. Universidade do Algarve2018-10-16T10:51:18Z2018-01-01T00:00:00Z20182019-03-20T16:46:08Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10071/16683eng2182-845810.18089/tms.2018.14SI103Antonio, N.Serra., F.info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T18:00:52Zoai:repositorio.iscte-iul.pt:10071/16683Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:32:20.718801Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Software as a Service: an effective platform to deliver holistic Hotel Performance Management systems |
title |
Software as a Service: an effective platform to deliver holistic Hotel Performance Management systems |
spellingShingle |
Software as a Service: an effective platform to deliver holistic Hotel Performance Management systems Antonio, N. Business intelligence Decision support systems Design science research Hospitality Performance management |
title_short |
Software as a Service: an effective platform to deliver holistic Hotel Performance Management systems |
title_full |
Software as a Service: an effective platform to deliver holistic Hotel Performance Management systems |
title_fullStr |
Software as a Service: an effective platform to deliver holistic Hotel Performance Management systems |
title_full_unstemmed |
Software as a Service: an effective platform to deliver holistic Hotel Performance Management systems |
title_sort |
Software as a Service: an effective platform to deliver holistic Hotel Performance Management systems |
author |
Antonio, N. |
author_facet |
Antonio, N. Serra., F. |
author_role |
author |
author2 |
Serra., F. |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Antonio, N. Serra., F. |
dc.subject.por.fl_str_mv |
Business intelligence Decision support systems Design science research Hospitality Performance management |
topic |
Business intelligence Decision support systems Design science research Hospitality Performance management |
description |
This study main objective was to assess the viability of development of a Performance Management (PM) system, delivered in the form of Software as a Service (SaaS), specific for the hospitality industry and to evaluate the benefits of its use. Software deployed in the cloud, delivered and licensed as a service, is becoming increasingly common and accepted in a business context. Although, Business Intelligence (BI) solutions are not usually distributed in the SaaS model, there are some examples that this is changing. To achieve the study objective, design science research methodology was employed in the development of a prototype. This prototype was deployed in four hotels and its results evaluated. Evaluation of the prototype was focused both on the system technical characteristics and business benefits. Results shown that hotels were very satisfied with the system and that building a prototype and making it available in the form of SaaS is a good solution to assess BI systems contribution to improve management performance. |
publishDate |
2018 |
dc.date.none.fl_str_mv |
2018-10-16T10:51:18Z 2018-01-01T00:00:00Z 2018 2019-03-20T16:46:08Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10071/16683 |
url |
http://hdl.handle.net/10071/16683 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
2182-8458 10.18089/tms.2018.14SI103 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Escola Superior de Gestão, Hotelaria e Turismo. Universidade do Algarve |
publisher.none.fl_str_mv |
Escola Superior de Gestão, Hotelaria e Turismo. Universidade do Algarve |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799134884994744320 |